Can customers pay more than one invoice with Online Payments?

Hello, DDCO. 

Thank you for choosing QuickBooks as your accounting software. In QuickBooks, you have the ability to apply one payment to multiple invoices in QuickBooks. To do this, place a checkmark in the checkmark column to the left of the invoices against which you want to apply the cumulative payment amount received. Repeat this until the total payment has been distributed to the correct invoices. 

Here's a refresher: 

1. Open QuickBooks.
2. Go to Customers.
3. Pick Receive Payments.
4. Enter all the information needed.
5. Put a checkmark beside the invoices you want.
6. Choose Save & Close or Save & New. 

QuickBooks automatically attributes the amount entered against all the outstanding invoices shown, from oldest to newest.  

Here's a couple of articles that you may find helpful:

• Record An Invoice Payment.
• Receive and process payments in QuickBooks Desktop 

Should you have other questions or concerns with QuickBooks Desktop, please let me know in the comments below. I'll be around to help you out some more. Take care and stay safe.

@DDCO 

Afaik, if you are using QB Payment, you still have to pay the processing fee for each invoice. We know another payment processor since 2020 has enabled multiple invoice payments for all QuickBooks Desktop/Pro/Enterprise (US Version) in a single transaction with a single fee.

I know how to receive payments, I specifically referring to customers paying us via Quickbooks Online Payments. See attached. Can they pay more than one at a time? Sometimes they want to pay 8 invoices and doing it one at a time is a terrible option.

It's not to save on the processing fee, but it's so a customer could pay as many invoices in one swoop as they want, we regularly have customers paying 8 or more invoices at once. Quickbooks Online Payments doesn't appear to allow that.

Hello, DDCO.

Allowing the customer to pay multiple invoices at one time isn't possible in QuickBooks Online Payment. As an alternative, I recommend looking for a third-party application that allows a customer to pay as many invoices as they like. You can use this link to find the best app that suits your business need: QuickBooks app.

You'll want to apply one payment to multiple invoices in QuickBooks Desktop. This can be done by placing a checkmark to the left of the invoices against which you want to apply the cumulative payment amount received.

Here's how:

1. Go to the Customers menu, then Receive Payments.
2. Select the customer under the Receive From dropdown.
3. Enter the payment date, amount, and payment method.
4. Checkmark the invoices which you want to apply for the payment.
5. Once done, hit Save.

I've included this article for more details: Record an invoice payment.

For future reference, check out this article to learn more about refunding customer payments: Give your customer a credit or refund in QuickBooks Desktop for Windows.

You can always reply to this post if you have further questions about QuickBooks Online Payments. I'll be here to help you.

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@DDCO wrote:

Quickbooks Online Payments doesn't appear to allow that.

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@DDCO 

You should explore another payment processor to integrate with your QB.

The customer can make an intuit account and save payment info so they can pay them faster, 

but they do need to add a feature where you can pay for multiple invoices at the same time.

In my experience if they want to pay more than one invoice at a time you can do the entry over the phone. On our side we are able to choose multiple invoices to pay at one time.

Here is a video of how it works

https://www.loom.com/share/07447099969748a6b0d4f00531374f63?sid=ac399867-21d1-46ea-bf70-dd55da2a6cf1

Everyone knows by now that the business user of QB can "apply" the payments to mulitple invoices.  That is not the issue and it does not help to keep repeating that.  

The issue is on the CUSTOMER's end.  They see an amount owed that includes ALL invoices, but when they go to pay, it only shows that ONE invoice.  If the customer wants to pay all invoices with one payment--which of course they would want to do all the time--they have to remember what the total amount is to pay and then click edit and manually enter in the amount for the invoices.  My customers often get confused at this step and there should be an option for the CUSTOMER to select what invoices they want to pay, without having to resort to a third party service.

I pay all sorts of vendors this way, so I'm sure the technology exists.

Hi there, Morgan.

I understand how efficient it is to have your customers pay their multiple invoices at once directly using QuickBooks Payments. I appreciate you for discovering workarounds in handling situations like this.

We constantly strive to improve our services for everyone in QuickBooks. I recommend sending feedback directly to our product engineers. Your suggestions are greatly appreciated, which will help us enhance our assistance for a better experience.

Here's how:

1. Select the Gear icon and choose Feedback.
2. Fill in your suggestions in the Feedback field.
3. Select Next to send it.

In the meantime, you can always check out our QuickBooks App Market to browse for apps that will help you achieve your goals faster.

We're always here to ensure you have the best experience with QuickBooks. If you have further concerns, please feel free to post them below for me to assist you.