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DDCO
Level 2

Can customers pay more than one invoice with Online Payments?

Can customers pay more than one invoice with Online Payments? If they click the link provided on the email containing the invoice, they have to do multiple transactions and then we're charged more. Can they choose multiple invoices instead?
We use Desktop Enterprise: Manufacturing and Wholesale

7 Comments 7
AileneA
QuickBooks Team

Can customers pay more than one invoice with Online Payments?

Hello, DDCO. 

 

Thank you for choosing QuickBooks as your accounting software. In QuickBooks, you have the ability to apply one payment to multiple invoices in QuickBooks. To do this, place a checkmark in the checkmark column to the left of the invoices against which you want to apply the cumulative payment amount received. Repeat this until the total payment has been distributed to the correct invoices. 

 

Here's a refresher: 

 

  1. Open QuickBooks.
  2. Go to Customers.
  3. Pick Receive Payments.
  4. Enter all the information needed.
  5. Put a checkmark beside the invoices you want.
  6. Choose Save & Close or Save & New

 

QuickBooks automatically attributes the amount entered against all the outstanding invoices shown, from oldest to newest.  

 

Here's a couple of articles that you may find helpful:

 

 

Should you have other questions or concerns with QuickBooks Desktop, please let me know in the comments below. I'll be around to help you out some more. Take care and stay safe.

Fiat Lux - ASIA
Level 15

Can customers pay more than one invoice with Online Payments?

@DDCO 

Afaik, if you are using QB Payment, you still have to pay the processing fee for each invoice. We know another payment processor since 2020 has enabled multiple invoice payments for all QuickBooks Desktop/Pro/Enterprise (US Version) in a single transaction with a single fee.

DDCO
Level 2

Can customers pay more than one invoice with Online Payments?

I know how to receive payments, I specifically referring to customers paying us via Quickbooks Online Payments. See attached. Can they pay more than one at a time? Sometimes they want to pay 8 invoices and doing it one at a time is a terrible option.

DDCO
Level 2

Can customers pay more than one invoice with Online Payments?

It's not to save on the processing fee, but it's so a customer could pay as many invoices in one swoop as they want, we regularly have customers paying 8 or more invoices at once. Quickbooks Online Payments doesn't appear to allow that.

Giovann_G
Moderator

Can customers pay more than one invoice with Online Payments?

Hello, DDCO.

 

Allowing the customer to pay multiple invoices at one time isn't possible in QuickBooks Online Payment. As an alternative, I recommend looking for a third-party application that allows a customer to pay as many invoices as they like. You can use this link to find the best app that suits your business need: QuickBooks app.

 

You'll want to apply one payment to multiple invoices in QuickBooks Desktop. This can be done by placing a checkmark to the left of the invoices against which you want to apply the cumulative payment amount received.

 

Here's how:

 

  1. Go to the Customers menu, then Receive Payments.
  2. Select the customer under the Receive From dropdown.
  3. Enter the payment date, amount, and payment method.
  4. Checkmark the invoices which you want to apply for the payment.
  5. Once done, hit Save.

 

I've included this article for more details: Record an invoice payment.

 

For future reference, check out this article to learn more about refunding customer payments: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

You can always reply to this post if you have further questions about QuickBooks Online Payments. I'll be here to help you.

Fiat Lux - ASIA
Level 15

Can customers pay more than one invoice with Online Payments?


@DDCO wrote:

Quickbooks Online Payments doesn't appear to allow that.


 

@DDCO 

You should explore another payment processor to integrate with your QB.

fellerjosh
Level 1

Can customers pay more than one invoice with Online Payments?

The customer can make an intuit account and save payment info so they can pay them faster, 

but they do need to add a feature where you can pay for multiple invoices at the same time.

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