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Bellad03
Level 1

Printing checks

I have been able to print checks all along until today.  When I hit the print and preview button nothing happens.  I cleared my cookie cache, My adobe is up to date.  My printer is good.  Not sure what else to do?

Solved
Best answer April 02, 2019

Best Answers
MorganB
Content Leader

Printing checks

Thanks for letting me know, TB_Michelle66.

 

I want to make sure you're able to print your checks in QuickBooks Online.

 

Would you mind attempting to do this in a different browser?

 

Additionally, I recommend clearing the cache in the the browser you're currently using. The cache collects older data which can cause viewing and performance errors in QuickBooks Online. Clearing it will refresh the system and allow you to work with a clean slate. This article provides step-by-step instructions on this process depending on which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Please let me know how things go after giving this a try. I'll be here to help in any way that I can.

View solution in original post

23 Comments
MorganB
Content Leader

Printing checks

Hey there, Belld03.

 

Thank you for contacting the Community with your concerns regarding printing checks. I'd like to provide some information on this issue you're seeing.

 

There have been several reports of the check printing function being down. The Engineering Team is aware and diligently working to get this back up and running as soon as possible. I have received notification that users should be able to print within an hour. You can view status updates by following this link: http://status.quickbooks.intuit.com/.

 

I appreciate your patience during this time. I'm only a comment away if you have any other questions.

TB_Michelle66
Level 2

Printing checks

MorganB,

 

According to the link, it says "A fix has been implemented for the issue with printing vendor checks in QuickBooks Online. For the fix to take affect, please refresh your browser. "  I tried refreshing my browser as well as closing it, but still nothing.

MorganB
Content Leader

Printing checks

Thanks for letting me know, TB_Michelle66.

 

I want to make sure you're able to print your checks in QuickBooks Online.

 

Would you mind attempting to do this in a different browser?

 

Additionally, I recommend clearing the cache in the the browser you're currently using. The cache collects older data which can cause viewing and performance errors in QuickBooks Online. Clearing it will refresh the system and allow you to work with a clean slate. This article provides step-by-step instructions on this process depending on which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Please let me know how things go after giving this a try. I'll be here to help in any way that I can.

View solution in original post

TB_Michelle66
Level 2

Printing checks

Thank you MorganB.  Your suggestions helped.  I am now able to print checks.  

MorganB
Content Leader

Printing checks

I'm happy to hear that worked for you, TB_Michelle66. Feel free to reach out to me any time if you ever need assistance again in the future. Take care.

Red Door Consignment Gallery
Level 1

Printing checks

All of a sudden I can't print checks. Either for settlements or payroll. When I Press print nothing happens it goes into never never land.   No printer comes up for me to choose. I tried changing printers that didn't help I can print pay stubs, I can print from word etc just not checks in quicksbooks. It has to be in the program. 

BettyJaneB
QuickBooks Team

Printing checks

Thanks for bringing this concern to my attention, @Red Door Consignment Gallery.

 

I want to ensure you'll be able to print your checks successfully and get you back to business. Let's get this sorted out.

 

In situations like this, you can try printing your checks using a private browser to verify if the issue is browser-related. If it works fine, you can go back to your regular browser and clear its cache. To do that, you may follow the instructions given by my colleague MorganB above.

 

However, if the issue persists after performing these steps, you may refer to this link for more troubleshooting steps: Fix QuickBooks Online printing issues.

 

Lastly, if the problem continues, I'd suggest getting in touch with our Customer Care Team. They have the necessary tools that can help investigate what's causing this issue.

 

Please know that I'm just a reply away if you need further assistance with printing checks. I'll be around to help you out. Have a good one.

Red Door Consignment Gallery
Level 1

Printing checks

I do not do quickbooks online, it is on my laptop so it can't be a browser issue. This really has me stumped. I have had numerous people in the office try to figure it out. Can you please help

FritzF
Moderator

Printing checks

Thanks for providing that clarification, @Red Door Consignment Gallery.

 

Allow me to step in and help make sure you can print checks in QuickBooks.

 

If you're using QuickBooks Desktop (QBDT), we haven't received any reports similar to this. To check if this could be data damage, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools comb through, repair, and notify you of data damage within the file.

 

Here's how:

 

1. Go to File, then select Utilities and Rebuild Data.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK again when you see Rebuild has completed.
4. Now, go back to File, then Utilities and select Verify Data this time.

 

If it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below:

 

1. Locate or find QBWin.log or QuickBooks.log files, then scroll all the way to the bottom for the most recent Verify information.
2.  Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

Once done, try to print the checks again to double-check. For additional information, check out these articles for further guidance:

 

 

That should get you fixed right up. Please reach out in the comments to let me know how it goes or if you're referring to something else. I'll be here to help. Take care always.

Dawn61
Level 1

Printing checks

I got a new computer - everything  has worked great until today.   I have worked all morning - trying to get something other than the "test" sheet, with no success.    I have updated everything with my printer, still no luck.   Any other suggestions?

MadelynC
QuickBooks Team

Printing checks

Let me help you, @Dawn61.

 

You’ll want to ensure the printer is set as the default printer and uses a printer online. You can try to reset the default printer to resolve this issue.

 

You can follow these steps:

 

  1. From the Start button, select Settings or Control Panel.
  2. Double-click Printers and Faxes.
  3. From the Printers and Faxes dialog window, right-click on a working printer.
  4. Select Set as Default Printer.
  5. Open QuickBooks and open the Printer Setup window to verify changes.

For further information about the setup, please refer to this article: When printing from QuickBooks, the Printer Setup window does not open.

 

If it works, you can refer to this link as your reference to print checks in QuickBooks.

 

I’m always here if you need anything.                             

Jcrewis5
Level 1

Printing checks

My checks already have my logo and address printed in the top left corner.  How do i remove that when printing my checks.  Currently it prints over logo and address

JonpriL
Moderator

Printing checks

Hello @Jcrewis5,

 

As of the moment, there isn't an option to customize the content of your checks before printing them. You'll have to use one of our papers so you won't need to customize them.

 

Lastly, here's a few articles you can read to learn more about how you can manage your account and transactions: Help Articles for QuickBooks Online.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.

orccsec
Level 1

Printing checks

How do I use a different browser?  I don't know how to do that?  I have no idea what browser I am using.

 

How do I clear the "cache"??

orccsec
Level 1

Printing checks

You will need to provide instructions on how to change to a different browser as well as how to clear the cache--I have no idea.

Ashley H
QuickBooks Team

Printing checks

Hello there, @orccsec.

 

I'm here to explain the different browsers for QuickBooks Online, as well as how to do some web browser troubleshooting.

 

Let's begin with what web browsers are compatible with QuickBooks Online. Here's a list of what web browsers are best:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari
  • Internet Explorer

Here's a Community Article that gives more details about the System Requirements and Web Browser Information.

 

There are two main troubleshooting options to do within your web browser: Open a Private (Incognito) Window or clearing the Cache and Cookies. No worries, I've provided the steps below on how to do both of these processes with ease:

 

Opening a Private (Incognito) Window:

  • Google Chrome: Press CTRL Shift N
  • Mozilla Firefox / Internet Explorer: Press CTRL Shift P
  • Safari: Press Command Shift N

You can follow this Community Article for How to Clear the Cache and Cookies (History) in a Web Browser.

 

Finally, depending on what computer or device you're using will depend on what web browsers are already downloaded on your computer. If you're having trouble switching web browsers or needing some browsers added to your computer or device, then I recommend reaching out to your IT to help you get that setup. If you'd like to have a QuickBooks Online App downloaded on your computer as a shortcut, you can click here to download.

 

If you need further assistance, please don't hesitate and reach back out to me! Have a beautiful day.

 

 

 

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sindynanan
Level 1

Printing checks

Memo is off on pre printed MEMO

its to low

rcapuchino
Level 1

Printing checks

Was able to print checks before the update, but now it will not show i have check in the Q 

when creating new checks they were saved and showed a green (Check) but when i go to print it does not show anything. 

I tried clearing out the cash and logging in on a different computer but still nothing. 

Angelyn_T
QuickBooks Team

Printing checks

Hello, @rcapuchino.

 

We currently have an ongoing investigation (INV-47104) about users getting a blank screen when viewing the Print and Preview for checks. This might be the reason why you aren't able to view the pending checks for printing.

 

At this time, I encourage reaching out to our Support Team so a representative can check and investigate this further. If verified that you're one of the affected users on the current issue, they'll also add your account to the list and automatically receive email notification of the latest updates.

 

To contact support, tap on Contact us from the Help menu.

 

You can also read this article for additional references when recording and printing your checks:

 

Get back to me if you have any other questions. I'm always here to help. Have a good day!

ID353550
Level 1

Printing checks

I can't print multiple checks on one side

JessT
QuickBooks Team

Printing checks

Let me help you with your check, ID353550.

 

Quick question. When you say one side, do you mean one page?

 

QuickBooks has an option to let you choose one check per page or three checks per page. To do this, simply change your check style to Standard whenever you print them, as shown in the screenshots.

 

Print check (1 per page).JPG

Print check setup.JPG

Print check (3 per page).JPG

 

If you're done with the setup, but still unable to print multiple checks, please do the browser troubleshooting steps and update your Adobe Reader

 

If you have questions along the way, just drop a reply below. We're just right here to help.

Kellie24
Level 1

Printing checks

My old computer crashed. So now I'm working off my laptop. When I go to print checks, nothing happens.
Jen_D
Moderator

Printing checks

Thanks for visiting us and letting us know about this, @Kellie24,

 

While this thread has multiple discussions for printing checks in QuickBooks Desktop and Online, may I know which product are you using? I need this information so I can provide the best resolution to resolve this problem.

 

In the meantime, if you have QuickBooks Online and having trouble printing checks, make sure your laptop meets our system requirements. You also need an updated Adobe Reader version 11.0 or higher to print forms. Then make sure the desired printer is set as the default printer on the new device.

 

If everything meets the required specifications and still won't allow you to print, follow the troubleshooting steps found in this article: Troubleshoot Issues with Printing and .PDF Files

 

Lastly, if none of the steps work, please contact our live support immediately to report this. Here's how: 

  1. Go to the (?) Help menu and click on Contact Us.
  2. Enter the keyword Account Management and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

When using the messaging option, a small discussion box will open at the bottom right section of your monitor. An agent will be with you after filling in the information. See this:

 

I'll be waiting for your response on how things will go. I'm also here if you need further help with anything in QuickBooks. Have a nice day!

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