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Level 1

Printing checks

I have been able to print checks all along until today.  When I hit the print and preview button nothing happens.  I cleared my cookie cache, My adobe is up to date.  My printer is good.  Not sure what else to do?

Solved
Best answer 04-02-2019

Best Answers
Highlighted
Content Leader

Printing checks

Thanks for letting me know, TB_Michelle66.

 

I want to make sure you're able to print your checks in QuickBooks Online.

 

Would you mind attempting to do this in a different browser?

 

Additionally, I recommend clearing the cache in the the browser you're currently using. The cache collects older data which can cause viewing and performance errors in QuickBooks Online. Clearing it will refresh the system and allow you to work with a clean slate. This article provides step-by-step instructions on this process depending on which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Please let me know how things go after giving this a try. I'll be here to help in any way that I can.

View solution in original post

11 Comments
Highlighted
Content Leader

Printing checks

Hey there, Belld03.

 

Thank you for contacting the Community with your concerns regarding printing checks. I'd like to provide some information on this issue you're seeing.

 

There have been several reports of the check printing function being down. The Engineering Team is aware and diligently working to get this back up and running as soon as possible. I have received notification that users should be able to print within an hour. You can view status updates by following this link: http://status.quickbooks.intuit.com/.

 

I appreciate your patience during this time. I'm only a comment away if you have any other questions.

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Level 2

Printing checks

MorganB,

 

According to the link, it says "A fix has been implemented for the issue with printing vendor checks in QuickBooks Online. For the fix to take affect, please refresh your browser. "  I tried refreshing my browser as well as closing it, but still nothing.

Highlighted
Content Leader

Printing checks

Thanks for letting me know, TB_Michelle66.

 

I want to make sure you're able to print your checks in QuickBooks Online.

 

Would you mind attempting to do this in a different browser?

 

Additionally, I recommend clearing the cache in the the browser you're currently using. The cache collects older data which can cause viewing and performance errors in QuickBooks Online. Clearing it will refresh the system and allow you to work with a clean slate. This article provides step-by-step instructions on this process depending on which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Please let me know how things go after giving this a try. I'll be here to help in any way that I can.

View solution in original post

Highlighted
Level 2

Printing checks

Thank you MorganB.  Your suggestions helped.  I am now able to print checks.  

Highlighted
Content Leader

Printing checks

I'm happy to hear that worked for you, TB_Michelle66. Feel free to reach out to me any time if you ever need assistance again in the future. Take care.

Highlighted
Level 1

Printing checks

All of a sudden I can't print checks. Either for settlements or payroll. When I Press print nothing happens it goes into never never land.   No printer comes up for me to choose. I tried changing printers that didn't help I can print pay stubs, I can print from word etc just not checks in quicksbooks. It has to be in the program. 

Highlighted
QuickBooks Team

Printing checks

Thanks for bringing this concern to my attention, @Red Door Consignment Gallery.

 

I want to ensure you'll be able to print your checks successfully and get you back to business. Let's get this sorted out.

 

In situations like this, you can try printing your checks using a private browser to verify if the issue is browser-related. If it works fine, you can go back to your regular browser and clear its cache. To do that, you may follow the instructions given by my colleague MorganB above.

 

However, if the issue persists after performing these steps, you may refer to this link for more troubleshooting steps: Fix QuickBooks Online printing issues.

 

Lastly, if the problem continues, I'd suggest getting in touch with our Customer Care Team. They have the necessary tools that can help investigate what's causing this issue.

 

Please know that I'm just a reply away if you need further assistance with printing checks. I'll be around to help you out. Have a good one.

Highlighted
Level 1

Printing checks

I do not do quickbooks online, it is on my laptop so it can't be a browser issue. This really has me stumped. I have had numerous people in the office try to figure it out. Can you please help

Highlighted
Moderator

Printing checks

Thanks for providing that clarification, @Red Door Consignment Gallery.

 

Allow me to step in and help make sure you can print checks in QuickBooks.

 

If you're using QuickBooks Desktop (QBDT), we haven't received any reports similar to this. To check if this could be data damage, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools comb through, repair, and notify you of data damage within the file.

 

Here's how:

 

1. Go to File, then select Utilities and Rebuild Data.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK again when you see Rebuild has completed.
4. Now, go back to File, then Utilities and select Verify Data this time.

 

If it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below:

 

1. Locate or find QBWin.log or QuickBooks.log files, then scroll all the way to the bottom for the most recent Verify information.
2.  Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

Once done, try to print the checks again to double-check. For additional information, check out these articles for further guidance:

 

 

That should get you fixed right up. Please reach out in the comments to let me know how it goes or if you're referring to something else. I'll be here to help. Take care always.

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Level 1

Printing checks

I got a new computer - everything  has worked great until today.   I have worked all morning - trying to get something other than the "test" sheet, with no success.    I have updated everything with my printer, still no luck.   Any other suggestions?

Highlighted
QuickBooks Team

Printing checks

Let me help you, @Dawn61.

 

You’ll want to ensure the printer is set as the default printer and uses a printer online. You can try to reset the default printer to resolve this issue.

 

You can follow these steps:

 

  1. From the Start button, select Settings or Control Panel.
  2. Double-click Printers and Faxes.
  3. From the Printers and Faxes dialog window, right-click on a working printer.
  4. Select Set as Default Printer.
  5. Open QuickBooks and open the Printer Setup window to verify changes.

For further information about the setup, please refer to this article: When printing from QuickBooks, the Printer Setup window does not open.

 

If it works, you can refer to this link as your reference to print checks in QuickBooks.

 

I’m always here if you need anything.                             

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