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G
growingforgood
June 16, 2020
Question

apply journal entry to open invoice

  • June 16, 2020
  • 10 replies
  • 38 views

I have a couple old invoices that were not cleared correctly when the payments came in.  They show as open but they are not.  I have created journal entries to credit A/R and debit the appropriate account and have correctly assigned these to the customer.  I then go in to the invoice, click on recieve payment and see both the invoices and the journal entries (under credits).  The amount totals zero.  When I try to save/close I get an error message that says "You must set a transaction amount".  From my research in the community help and support help I should be able to offset the open invoices with the credits - so why does it not let me save?  I don't have an amount to enter as the credits completely offset the open invoices amounts.  I cannot figure out what I am doing wrong.  Any help would be greatly appreciated.  Thanks

10 replies

Angelyn_T
Angelyn_TModerator
Moderator
June 16, 2020

You're right in applying a journal entry to an invoice, @growingforgood.

 

Once you've entered a journal entry crediting to the Accounts Receivable account, this automatically applies to the open invoice when recording a payment. For now, let's review why you're getting this error message. Make sure that the transactions have the amount for both the invoice and the journal entry.

 

I've added these screenshots for your visual reference.

 

This article also details the steps about applying a journal entry credit to an invoice in QuickBooks Online.

 

I'm sure you'll now be able to record the transactions accordingly. If you have any other questions, mention me in the comment section below. I'll get back to you as quickly as possible!

G
growingforgoodAuthor
June 16, 2020

Thanks @Angelyn_T 

I appreciate the detailed information.  It seems like a am doing the same thing you are.  Can you take a look at my screen shots and see if you see the issue?

 

 

 

M
micah608
April 27, 2021

Thanks for bringing this one to our attention and providing us in-depth details of your concern, netispguy.

 

We have an ongoing investigation where customers encountered an error "You must set a transaction amount" when applying a credit memo to an invoice. Our engineers are working together on the permanent fix of this issue. In this case, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users. Then, they'll send you an email notification once there's an update on this issue. 

 

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback. 
  6. Type in your contact info.
  7. Select Confirm my call.

Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.

 

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take care always. 


I'm also having the same error right now at 04/27/21. Any updates?

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