Has this been fixed? 

I am getting email notices, but I set it up a few years ago when we first got QB Online. 

We want to send an email to another staff member notifying them when payments are received.

Please provide an update. 

Thanks for following up on this, @showhomessandiego.

Currently, the function has not yet been updated by our product developers. Once the option is accessible, they will get in touch with us. In light of this, I'd advise submitting another feature request to our product engineers. They can examine that and possibly include it in the upcoming version.

Here's how: 

1. Go to the Gear menu on the top right. 
2. Select the Feedback button.
3. Type your suggestion in the box and click Next. 

Many of the program's current features, as well as upcoming ones, are based on requests and feedback from users. QuickBooks also has a website where you can vote, comment on ideas, and suggest your own: Customer Feedback for QuickBooks.

As a workaround, copy the email you received and consider manually emailing the message to the other email address to which you want the notification to be sent.

I cannot tell when our development team will release an update for QuickBooks Online's payment notification feature. You might want to check out our blog website to stay up to date on the feature release.

Additionally, feel free to check out our FAQs to get answers to common payment questions: QuickBooks Payments FAQ.

If you ever need further assistance, do not hesitate to reply to this thread. I will do my best to provide support. Take care. 

Email Alerts section does not exist. 

Hi, cnquinn.

The email alerts option in the merchant account is unavailable. You can use the payment receipt instead and email your customer manually. Let me walk you through how:

1. Go to the Sales, then tick Customers.
2. Select the All Sales tab, then pick the Payment transaction associated to the invoice.
3. In the Receive Payment page, hover towards the bottom and then hit Print.
4. In the Print preview window, click the Download button and save the Receipt on your desktop.

If the issue persists, I'd suggest contacting our Payments team. They can investigate further why you're unable to receive emails from us. They'll also be able to escalate this case if need be.

Also, you can open this handy link for more payment tips: QuickBooks Payments FAQ.

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.

amazing lack of attention or detail to any customer's inquiry - in fact, no one at Intuit is even trying their own solutions because if they did, they would know none of those options are available.

Worthless monthly expense...........

By all these posted comments, this seems to still be a continues issue. As a new customer and having an issue with this, I am hoping I get an answer soon. This is really an important feature that needs to be address.

I can see the convenience of being able to receive payment notifications. @LuLuinTexas. I'm here to point you in the right direction to take care of. 

If you aren't receiving email notifications from your QuickBooks Payments account, it's possible that your settings set up is not correct, or the email has been moving to your spam or junk mail folder. 

First, open your email and go to the Spam or Junk folder. By doing this, you can check the invoice payment from there and move it to your Inbox. 

If you can't find the notification on the two folders, add Intuit's email addresses to your contact list. To view them, see Step 2 through this article: Unable To Receive Intuit Email. 

If you still not seeing the payments notification email, I recommend contacting our Merchant Support Team. They can investigate further why you're unable to receive emails from us. They'll also be able to escalate this case if need be.

To get more details about payments hold, check this article: Why are my funds on hold?

Let me know if you have other questions or concerns with payment notifications. I'm always here to help. Take care always.

I have contacted QB Technical for 2 months trying to fix this SAME issue. I see the first comment was from 3 years ago! REALLY?!! Why has this not been fixed?? Did anyone find a work around? It was working right for years, and now it is not. There are still no email notifications setting option! I only have 1 email set up under my account. The same email I have used for over 15 years with QuickBooks. And no it is not going to spam or blocked email.

I deduced the answer given earlier in the conversation after like 5 minutes of looking around the merchant settings. Some of you folks are ridiculous. And has anyone heard of email forwarding and other rules? I hope you geniuses don't encounter any problems of actual difficulty, lest you shut down or implode or something.

There is still no fix. Useless [removed].