I’m unable to connect my American Express Business Checking account. I was able to connect my AMEX Business Credit Card.

Try opening your QBO account on any private/incognito browser.

Hi there, oneeleven111prop.  Let me get the help you need in connecting your bank account.

Beforehand, I'd like to verify if you received some error message when trying to link your American Express Business Checking account? I appreciate you providing any additional information so I can give the most accurate details.

In the meantime, let's verify the below details before connecting your American Express Business Checking account in QuickBooks Online (QBO):

• Correct bank name. It's important to verify the name of the bank from the list as there are some banks that have multiple names.
• The bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
• The bank is supported in QBO.

Once confirmed, I recommend connecting your bank account. You can visit this article for a guide: Connect your American Express Business account to QuickBooks Online.

Once bank transactions download, you can now start categorizing or matching them to straighten out your books. After that, you have the option to do your regular bank reconciliation. 

Keep me posted on how things go on your end. I'll be around to provide further assistance with your banking concern.

Has anybody been able to connect there business CHECKING account from American Express to QuickBooks? Any feedback would be helpful. 

Yes, i've connected the business credit card but not the checking account.

Thanks

@Rob251 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

Hello there, Rob251.

Glad to know that you were able to connect your AMEX Business credit card successfully. Along with Fiat Lux - ASIA information, I'd like to share additional details about it.

Upon checking here, there's an ongoing investigation about having an issue trying to link your American Express Business Checking account to the product. Please contact our Support Team and let your company details be added to the ongoing investigation. 

Affected users may receive an email once it's resolved (if necessary). To contact our Team, you can follow the steps below.

1. Log in to your QBO account as an administrator. 
2. Click Help in the upper right corner and select Contact us.
3. Follow the on-screen instruction to complete the process.

To keep your accounts and bank data accurate, I recommend checking these articles for more tips and guides:

• Categorize and match online bank transactions.
• Reconcile an account

Visit again if you have other concerns with QuickBooks. I'm just around to help you anytime, Rob251.

Has this issue been resolved yet? I'm unable to link my AMEX Checking account and QuickBooks. 

Thanks for becoming part of the Community, captainblake.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that they're unable to connect their American Express checking accounts.

To verify my understanding, when you try connecting it, do you encounter any error messages?

Initially I'd recommend signing in to your account on the financial institution's website and confirm there's no messages or prompts to action on your transactions screen. If there's any, address them, sign out, then try connecting the account again in QuickBooks.

If you're still unable to connect your checking account, I'd recommend checking the browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and try connecting your account again.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to connect it while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event it still won't connect while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Safari - version 12 or newer
• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

For the time being, you can upload transactions manually as a workaround.

I've also included a couple detailed resources about system requirements for QuickBooks and working with bank feeds which may come in handy moving forward:

• System requirements
• Connect American Express accounts

I'll be here to help if there's any additional questions. Have a great day!

I'm having the same problem... has anyone been able to help link American Express Business Checking accounts to QuickBooks Online?

Hello there, and welcome to the Community, @BWV Peter.

Let's go through some recommended steps to make sure you can connect your American Express Business Checking accounts to QuickBooks Online (QBO) and manage transactions accordingly.

Before we start, I want to verify if you've encountered any error messages while connecting your American Express Business Checking accounts to QBO. This way, I can provide the exact solution for this matter.

For the time being, based on our records, there's no ongoing investigation/issue about the connection between American Express Business Checking accounts and QBO. With this, I encourage you to perform the following recommended solution:

• Sign in to American Express Business Checking's website. This is to check your account page for messages or alerts that need your attention.
• Connect your American Express Business Checking accounts using a private browser (incognito).
• Clear your browser's cache and cookies. This will refresh the system and remove older data that causes viewing and performance issues.
• Use other supported browsers to connect your American Express Business Checking account.

In case you have tried all the options above but are still unable to connect, I encourage you to reach out to our Customer Care team. They can create a case to trigger an investigation and guide you with a fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message/Chat or Get a callback/Callback).

Once you're connected, and transactions are downloaded, you have to review and categorize them to keep your financial data accurate.

Also, I encourage you to reconcile your accounts in QBO regularly (every month). This helps monitor your income and expense transactions and detect any possible errors accordingly. You may want to check out this article as your reference to guide you in doing and fixing reconciliation in QBO: Learn the reconcile workflow in QuickBooks.

Please know that I'm always ready to help if you have other banking concerns or questions about managing transactions in QBO. Take care, and have a great day, @BWV Peter.

Did you not "read" his message? Did you simply copy and paste your answer? 

I've been trying to do this for weeks and getting nowhere. It fails every time.

I just tried it again while writing this and can confirm it still doesn't work!

Has anyone had success connecting an American Express Business Checking account?

I know this banking issue has been so hard on you, nosenfield.

Did you encounter any error messages when connecting your bank account? This helps us provide steps to resolve this.

To ensure this gets investigated, I'd recommend contacting our QuickBooks Support Team. They have full access to your account and determine its cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how to contact our support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

You can check out our support hours to ensure that you'll be assisted on time.

In the meantime, I'd suggest manually importing your AMEX data into QuickBooks Online.

Additionally, I've added these articles that'll help you review downloaded bank and credit card transactions and put them in the correct accounts:

• Categorize and Match Online Bank Transactions in QuickBooks Online
• Set up Bank Rules to Categorize Banking Transactions in QuickBooks Online

Please keep us posted if you need additional assistance managing your bank transactions. We're always here to help you.

Hi Rob, I’ve had similar issues. I’m able to connect by AMEX business credit card but not my AMEX business checking account. Did you figure out how to resolve? 

Hi there, @oneeleven111prop.

Let me get the help you need with your banking concern. 

Currently, there's no investigation record for it. Are you getting a specific error when trying to connect your bank? Any additional information will get us closer to the resolution. In the meantime, we can manually update your bank to refresh available transactions. Here's how to do it:

1. On your QBO account, go to the Banking menu on the left pane to get to the Banking page.
2. Click the Update option in the upper-right.

Repeat the above procedure three to five times to resync your connection.

For more information about managing and connecting bank accounts, you may refer to this article: Connect bank and credit card accounts to QuickBooks Online.

If the issue persists, you'll want to sign in to your bank's website and check if there are maintenance or notifications that needs your attention. Sometimes, these are some of the factors that simply affects when connecting your bank accounts. 

If ever you're able to connect or sync your bank, I'm sharing these resources below to give you more insights on how to fix bank errors and what to do if transactions are not updating in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

Once bank transactions download, you can start categorizing or matching them to straighten out your books. After that, you have the option to do your regular bank reconciliation. 

Feel free to get back here in the Community if you need more assistance managing your banking or any QuickBooks-related concerns. Take care and have a productive day.

Hi all. Any solutions to this problem? I too am having no luck. I read  the responses in this thread and they were absolutely not helpful and nothing seems to work.  Frustrating!!!!

Hello there, BI23.

I can see how crucial it is to connect your bank and download the transactions.

Currently, we have an investigation about connecting your business AMEX account. To ensure your company file is added to the list of affected users, I'd suggest reaching out to our phone support agents.

As a workaround, you'll have to upload the transactions manually. Here's how:

1. From the Bankingtab, select Banking.
2. Click Upload transactions.
3. Hit Drag and drop or select files and select the file you downloaded from your bank. Then, Continue.
4. In the QuickBooks account  dropdown, select the account you want to upload the transactions into. 
5. Select Continue.

From there, you can categorize the transactions. You can pin these links as your guide:

• Categorize and Match Online Bank Transactions in QuickBooks Online
• Set up Bank Rules to Categorize Banking Transactions in QuickBooks Online

Don't hesitate to mention my name if you need help with the categorization process.

@BI23 

Use MT Online or one of the converter tools (e.g csv2qbo) for the time being.

https://www.moneythumb.com/?ref=110

Were you able to link yours?

I still couldn't link mine.

Hi there, @niknokseyer. I'm here to help you connect your American Express Business Checking account to QuickBooks Online (QBO).

To verify, have you performed the troubleshooting steps outlined by my colleagues above? If so and you're still unable to connect your American Express Business Checking account, I highly recommend reaching out to our Phone support team. This way, they can further investigate the root cause of the issue and provide additional help to fix this. 

In the meantime, you can manually import your bank transactions via CSV files. For detailed instructions, check out this article: Manually upload transactions into QuickBooks Online.

Once the transactions are in, you'll now have to categorize and match them in QBO. To get started, read this link: Categorize and match online bank transactions in QuickBooks Online.

Please know that I'm always here ready to provide additional help if you have any other concerns connecting your checking account with QuickBooks. Have a great week ahead and take care. 

I think the answer is that you cannot connect AMEX checking accounts to Quickbooks.  Don't ask me why AMEX decided to release a new product without full functionality but they did. There are other problems with AMEX checking that need to be worked out as well.

I am having the exact same issue and just got off of support with American Express. They said that they do not currently support integration with Quickbooks but are "working to have that soon." I may have to switch banks.

I have had same issue when trying to connect my American Express Business CHECKING account. The credit cards connect easily, but the checking account will not. 

Let me share some insights about setting up an American Express Business Checking account in QuickBooks Online (QBO), Jesse39.

If you don't see the bank you want to connect with after entering the name or link, it's most likely because Intuit doesn't yet support it. Our engineers are in charge of making changes to our Online Banking processes, such as supporting banks that are not yet affiliated with us. I recommend sending a request through banking to expedite the process. This information will be forwarded on your behalf to the appropriate support team. Here's how it's done:

1. Go to the Banking menu or Transactions menu.
2. Select Add account.
3. Choose Request support for your bank.
4. Enter your bank's web address (URL) in the field provided, then select Request.

Here's an article you can refer to for more details: Connecting your American Express Business account to QuickBooks Online. As a workaround, you can download transactions from your bank's website manually by uploading them to the program. Let me guide you on how: 

1. In QuickBooks Online, go to the Banking menu or Transactions menu.
2. Click on Upload transactions.
3. Select Browse and then select the file you downloaded from your bank. Then select Next.
4. In the QuickBooks account dropdown, select the account you want to upload the transactions into. Then press Next.

You can check out this article for the steps and details about getting transactions from your bank or credit cards: Manually upload transactions into QuickBooks Online. When you're able to see the accounts with the downloaded bank entries, you can start categorizing them for your books. Check this article to guide you through the process: Categorize and match online bank transactions in QuickBooks Online.

I'm also adding this link in case you need help managing bank-related tasks: Find help with bank feeds and reconciling accounts.

Please get back if you have other QuickBooks banking concerns. I'm still here to help. Take care always, and more power to your institution!

These auto-replies to the Amex situation aren't helpful.

Does anyone know when Amex will integrate?  I just opened a Biz account with them and was excited for the low-cost environment, but now it looks like I'll need to switch.