Invoice Balance Due doesn't update after payment applied

Not sure how that could happen. I've not seen it myself.

Where are you seeing the balance due that doesn't update? In aging reports, for example? On the printed invoice?

Hello..please cancel this question. I have figured out my issue.  Definitely operator error on this one.  Sorry for the confusion.

Welcome to the Community, AdvCC.

Since your invoice's balance isn't updating with the changes you've made, I'd recommend troubleshooting initially with your Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data option needs to be utilized afterwards.

Here's how it's used:

1. Click Window, then Close All.
2. In your top menu bar, go to File.
3. Choose Utilities.
4. Select Verify Data.

If its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.

In the event it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can begin troubleshooting with our QuickBooks Tool Hub.

Here's how:

1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

If your invoice is still displaying an incorrect balance due, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

Please feel welcome to send a reply if there's any additional questions. Have a great day!

Thank you for the reply. We can kill this one... this was completely on me and my error.  I was able to figure it out.

How did you fix it? Im having the same issue. Thanks.

I went into the manage bar of the invoice and went to payment options.  I do not show an option to enable toggle.  What do I need to do?

Thanks for reaching out to us, Marsha19. I'd love to assist you with this matter. However, I request additional details to provide the most accurate solution.
 
Could you please specify what QuickBooks product you are using? Are you operating your business with QuickBooks Desktop (QBDT) or QuickBooks Online (QBO)? Additionally, it would be helpful if you could include a screenshot of the invoice where you're toggling the payment options. This information enables us to diagnose the problem.
 
I'm committed to addressing this issue quickly so that your invoices align perfectly with your work requirements. I'll keep an eye out for your response in this thread. Have a great day ahead!