Payment credited to wrong account

Thank you for your response. When you say to "in register view manually check the correct and uncheck the wrong one" do you mean to check that it has been reconciled?

Glad you're here, @Loftatsea,

When you process a wrong customer payment, simply change the payment by opening the invoice. Once done, unmark the wrong payment then apply the correct one in the Customer Payment window. Here's how:

1. Open the invoice then click the Payment link shown on the right-hand side of the invoice.
   
2. On the Customer Payment window, uncheck the wrong payment, then choose the correct one from the list.
   

Once the correct payment is applied, do an off-cycle reconciliation to update the incorrect transaction reconciled. Here's how:

1. From the Banking menu, select Reconcile.
2. Choose the account with the transactions you need to reconcile.
3. Fill in the Date of Statement field. This date can be any date between your last reconciliation and the next scheduled one.
4. Add the balance of your last successful reconciliation in the Ending Balance field, then select Continue.
5. In the Reconcile window, mark the transactions you are reconciling.
6. Make sure the Difference field shows $0.00.
7. Hit Reconcile Now once everything is good.

To learn more about the off-cycle reconciliation and how it works, see this article: Reconcile previously deleted and re-entered checking or credit card transactions.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to message me back. Have a great day!

Thank you for your response. I'm not sure your response addresses my situation. I applied a payment to the incorrect customer; not the incorrect invoice. I need to delete it from one customer's account and apply it to another customer's account without disturbing the reconciliation status. 

You don't need to delete the payment, Loftatsea. You can change the customer's name in the transaction instead.

The process will not change the reconciliation status as long as the amount is the same. Let me show you how:

1. Open the payment.
2. In the RECEIVED FROM section, click the drop-down arrow, then select the correct customer.
3. Select the invoice, then click Save & Close.
4. Select Yes to confirm.

Once done, you can pull up the previous reconciliation report. It will help us ensure that there's no issue or discrepancy after changing the transaction. 

If you have other questions, you can leave a comment below. We're just one post away. 

This does not work for a credit card payment - the "Received From" field is not editable. 

Do you have pointers for changing the account of a credit card payment? 

This doesn't work for credit card payments.  The "Received From" field is not editable.

Hello, kenner1953. 

We can check your QuickBooks company for data damage. This will fix common issues like missing transactions, names missing from lists, fatal errors, deposited payments showing up in the payments to deposit window, and some an editable fields. The steps below will show you how to run a verify and rebuild: 

Verify data:

1. Go to the Window tab and choose Close All.
2. Navigate to the File menu, hover over Utilities, and click Verify Data.
3. If you receive any specific error message like "Your data has lost integrity," then you'll want to follow the steps below to rebuild your data.

Rebuild data:

1. Select File, Utilities, then Rebuild Data.
2. Back up your company files to start the rebuild process.
3. Press OK when the "Rebuild has completed" message appears. 

You can also check out this article about verify and rebuilding your Data for more helpful information. 

However, if the payment comes from the Merchant Service Deposits screen, you'll need to get in touch with our Merchant support team.  

Please let me know how the steps work. I want to make sure this is taken care of. Stay safe!

Christine, does this work in the desktop version as well as the online version? thanks, Rita

Hello there, Rita.

Thanks for joining this discussion about payments. I'll be right here to help share additional insights with your question.

The steps shared by my colleague Kristine Mae is for QuickBooks Desktop. The same idea can work in QuickBooks Online, but you will need to make sure there is an open invoice for the correct customer to apply the payment too. Besides changing the customer name, you can also delete the payment under the wrong customer and receive the payment towards the correct client.

To delete an entry in QBO, follow these steps:

1. Go to Transactions, then select All Sales.
2. Find the transaction. In the Action column, select the dropdown ▼ and then select View/Edit to open the transaction.
3. If you want to include the date and reason you’re voiding or deleting the transaction, enter that info in the Memo or Message section. Then select Save.
4. Select More in the footer. Then select Delete.
5. Click on Yes to confirm.

To receive the payment again, here's how:

1. Press + New.
2. Choose Receive payment.
3. From the Customer dropdown, select the name of the customer.
4. Add the payment details.
5. Click Save and close after.

Here are some related links for your reference about this payments topic:

• Record invoice payments in QuickBooks Online
• Void or delete transactions in QuickBooks Online

Visit us again anytime if there's anything else you need about recording payments. I'll be right here to help you out. All the best!