Payment credited to wrong account

Forum|Forum|5 years ago
October 6, 2020
1 reply
25 views

I have a check payment that was credited to the wrong customer. This check payment has already been reconciled. How do I get it credited to the correct account without messing up the reconcilation? Thank you.

QuickBooks Desktop

Best answer by john-pero

One method is to enter tge correct payment, add to correct deposit, remove wrong one, save. Then in register view manually check the correct and uncheck the wrong one. Finally delete wrong payment

john-peroAnswer

Level 12

One method is to enter tge correct payment, add to correct deposit, remove wrong one, save. Then in register view manually check the correct and uncheck the wrong one. Finally delete wrong payment

LoftatseaAuthor

Thank you for your response. When you say to "in register view manually check the correct and uncheck the wrong one" do you mean to check that it has been reconciled?

kenner1953

You don't need to delete the payment, Loftatsea. You can change the customer's name in the transaction instead.

The process will not change the reconciliation status as long as the amount is the same. Let me show you how:

Open the payment.
In the RECEIVED FROM section, click the drop-down arrow, then select the correct customer.
Select the invoice, then click Save & Close.
Select Yes to confirm.

Once done, you can pull up the previous reconciliation report. It will help us ensure that there's no issue or discrepancy after changing the transaction.

If you have other questions, you can leave a comment below. We're just one post away.

This does not work for a credit card payment - the "Received From" field is not editable.

Do you have pointers for changing the account of a credit card payment?

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