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L
Loftatsea
October 6, 2020
Solved

Payment credited to wrong account

  • October 6, 2020
  • 1 reply
  • 29 views

I have a check payment that was credited to the wrong customer. This check payment has already been reconciled. How do I get it credited to the correct account without messing up the reconcilation? Thank you.

Best answer by john-pero

One method is to enter tge correct payment, add to correct deposit, remove wrong one, save. Then in register view manually check the correct and uncheck the wrong one. Finally delete wrong payment

1 reply

john-pero
john-peroAnswer
Level 12
October 6, 2020

One method is to enter tge correct payment, add to correct deposit, remove wrong one, save. Then in register view manually check the correct and uncheck the wrong one. Finally delete wrong payment

L
LoftatseaAuthor
October 6, 2020

Thank you for your response. When you say to "in register view manually check the correct and uncheck the wrong one" do you mean to check that it has been reconciled?

A
AileneAModerator
Moderator
June 16, 2021

This doesn't work for credit card payments.  The "Received From" field is not editable.


Hello, kenner1953. 

 

We can check your QuickBooks company for data damage. This will fix common issues like missing transactions, names missing from lists, fatal errors, deposited payments showing up in the payments to deposit window, and some an editable fields. The steps below will show you how to run a verify and rebuild: 

 

Verify data:

 

  1. Go to the Window tab and choose Close All.
  2. Navigate to the File menu, hover over Utilities, and click Verify Data.
  3. If you receive any specific error message like "Your data has lost integrity," then you'll want to follow the steps below to rebuild your data.

 

Rebuild data:

 

  1. Select File, Utilities, then Rebuild Data.
  2. Back up your company files to start the rebuild process.
  3. Press OK when the "Rebuild has completed" message appears. 

 

You can also check out this article about verify and rebuilding your Data for more helpful information. 

 

However, if the payment comes from the Merchant Service Deposits screen, you'll need to get in touch with our Merchant support team.  

 

Please let me know how the steps work. I want to make sure this is taken care of. Stay safe!

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