Payment notification emails

Hello, Hull Diver. Thanks for reaching out to the Community about this.
 

There's a number of things which could cause you to not receive notification emails from your QuickBooks Payments account. I'll assist you to check some of these potential causes.

The first thing you'll want to review is your settings and contact email:
1. Sign in to the Merchant Service Center.
2. In the blue navigation bar, move your cursor over Account and choose Settings & Alerts.
3. Find the Email Alerts section and make sure you have Yes selected for Receive Credit Card Deposit Notification.
4. Press Save Changes, if any were made.
5. Move your cursor back over Account, then pick Account Profile.
6. Locate the Contact information section and confirm your contact email address is accurate.
7. If updates need to be made, hit Edit to make them. After they're entered, select Submit.
 

If your settings were already configured properly, there's some other things that can be checked. Firstly, you'll want to access your email and review your Spam and Junk folders to see if these communications are being routed to the wrong folder when they reach you. If you find the emails you're looking for in one/both of these areas, they can be transferred between folders.
 

To assure you're able to receive electronic correspondence from Intuit, you can add Intuit's email addresses to your contact list:
1. Add the following to your contacts:

• Payments@intuit.com
• Notification@email.merchantcenter.intuit.com
• PaymentNotification@email.paymentsolutions.intuit.com
• BusinessServices@intuit.com
• quickbooks@notification.intuit.com
• ReplyTo@QBDT.intuit.com
• do_not_reply@intuit.com

2. Send an email to any of the email addresses listed above. This will help your internet service or domain provider to recognize them as friendly contacts.
 

If the problems are still occurring after completing the troubleshooting steps I've presented, you'll want to contact your IT person or domain providers for assistance with turning off Sender ID filtering and, if necessary, conduct further research on what's causing you to not receive your email notifications from Intuit.
 

I'm including a few resources below which may come in handy for fixing this problem:

• Merchant Service Center - Email Alerts
• Change your business info in MSC
• Unable to receive Intuit emails

Please don't hesitate in responding if you have any further questions. I'll be here to help. Have a wonderful day!

Thanks for the help. I did go to my "Settings & Alerts" tab but there is no option to set an email address for alerts. Only a "Select Landing Page" option. Nothing else.

That said, I did receive a couple of payment notification emails today, so maybe the problem has been solved elsewhere.

It's good to know that you're now receiving notifications, Hull Diver. Thanks for the update.

We don't have an open ticket about this based on our records right now. However, please inform us immediately when you run into the same issue again, so our Support team can create a ticket for investigation.

On the other hand, please be sure that you have enough space in your Inbox. You can also check your Spam folder from time to time. Sometimes, emails are routed in there.

I can see that ZackE has already shared great references. If you have other questions about emails from payments, please comment below.

We have not received the alerts either since July 22nd to our gmail office account and I have no way to check the settings???

Please advise

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@Hull Diver wrote:

Thanks for the help. I did go to my "Settings & Alerts" tab but there is no option to set an email address for alerts. Only a "Select Landing Page" option. Nothing else.

Has anyone gotten a fix for this? I’m confused they say the fix is the instructions given but not possible?? This seems simple but without the option to manage notifications and only control your landing page does not help. It seems one day it is as fine then poof stopped. It really effects or order process. 

If you find the fix please post. 

You can not do these step effectively with out the option to change email notification settings??? All I can do when following your posted directions is to update landing page? That is it. Please advise 

See attached 

Good Morning, @allerfocus. 

Thanks for reaching back out to the Community. My colleague above gave the best steps on how to resolve the problem with payment notifications. If some of the options are missing for you when doing the instructions, then I recommend contacting our Customer Support Team. They have additional tools to take a further look into your account. 

Here's how: 

1. Go to the Help menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap the Contact Us button. 
4. Type in your question and press Continue. 
5. Scroll down and select to Get a call. 

Let me know how it goes. Have a great day!

I've already contacted Proadvisor support and QuickBooks Payments support and both have said they don't see the same view on their side that I do. I shared a screen and had the case escalated and everyone was stumped. I'm sure others here have had a similar experience. This is plainly a programming glitch and it's been a year but the issue still hasn't been addressed. 

Hi there, JackBeQuick.

I appreciate you for sharing your experience with us.

I have read your replies and your type of situation requires help from our QuickBooks Payment Team. I understand you've already tired reaching us. However, it would be best to give them a callback. They have the necessary tools to conduct a thorough investigation on why you're not getting email notifications for payments.

For the most updated contact information of our QuickBooks Payment Team, kindly visit this link: Contact Payment Support.

If I can help you with anything else, please let me know by leaving me a reply below. Have a good one.

I would prefer to stop the payment notification "Money on the way!"

In our case, it is a totally wasteful email.  We do not want to receive them, 

and if we did they are not consistent; we do not get an email for every payment

we process (and as I noted we don't want them).  

In terms of getting support from QB, one of the crucial reasons for having

this community forum for support is to reduce the burden on Intuit; else Intuit's 

bottom line (dividend) would drop like a rock if they hired the number of competent

employees to handle tech support questions like this. 

What the QuickBooks Team should be doing Zack is taking this issue to Support to find out if there is a solution, and if there is not then post there is no solution as this time. 

I stopped receiving "Payment Received Invoice" and "Money on the Way" emails in August. In November I've contacted on two different occasions QB customer service. Both times I was given the same bogus directions:

The first thing you'll want to review is your settings and contact email:
1. Sign in to the Merchant Service Center.
2. In the blue navigation bar, move your cursor over Account and choose Settings & Alerts.
3. Find the Email Alerts section and make sure you have Yes selected for Receive Credit Card Deposit Notification.

"Receive Credit Card Deposit Notification" doesn't exist on the drop down menu when I looked on 11/22/2, as directed to do by QB customer service on 11/22/21.  QB CS was stumped by this news. I was the one who had to tell them "it isn't on the menu"....  My case number is [removed]. This email confirmation of "Payment Received Invoice" and "Money on the Way" are critical pieces of information for our business to function efficiently and well. And no, my email hasn't ever changed and no, your emails haven't some how mysteriously jumped into my spam or trash folder.  Please fix the issue.

Hello,

The instructions given to fix this problem as bogus. In November I'm told to go to Settings & Alerts under Account. Then select YES under "RECEIVE CREDIT CARD DEPOSIT NOTIFICATION".  However, what QB Customer Service people don't know is "RECEIVE CREDIT CARD DEPOSIT NOTIFICATION" is not on the drop down menu. It hasn't been since at least August. How is it possible for the QB Customer Service not to know that the instructions they are giving out aren't even there on the menu for the paying patron to follow??

I have the very same issue.  Have you received a resolution to your problem?

Same problem here: the email choice is not there.

How is it possible for the QB Customer Service not to know

It is possible because they are not properly trained. 

Let me rephrase that,  "they are poorly trained".

One day I'm speaking to some young lady in god knows where, Peru? 

And there is a rooster kock adoodle doin in the background; "background"

as in her kitchen, literally. 

Another day I'm speaking to another lady somewhere near Peru to try to fix

a Merchant Center processing error (they billed the customer twice) and the solution 

she does on a screen share messes up my AR because now the customer go 2 credits

instead of 1.  

Intuit does NOT care.  They do it as cheaply as possible. 

Hi there, Maverick2.

Let me share some information about the Email notification in Merchant Services.

Currently, all payment notification are sent directly through your email linked to your QuickBooks Payments account. Thus, you're unable to see the Email alerts option.

I'd also recommend sending feedback to our Developer's Team. This way, they can review your product suggestions and might include it on the next future updates.

Like this:

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Put your comments or product suggestions, then Next to submit.

Check out this article to learn more on how you can keep you QuickBooks Payments account information updated: Update business and account info.

You may also visit this page for commonly asked payment questions: QuickBooks Payments FAQ.

Let us know if you still have other questions about your QuickBooks Payments account. We'll be in touch. Have a good one.

 I'm using desktop enterprise.

There are two emails that are sent:

1. One that says "Payment on the way" and just gives a batch total for the day - no detail
2. Another one gives detail of which customers paid.

#1 is sent to the email contact within the merchant center panel (https://merchantcenter.intuit.com/)

#2 is sent to the email found on the "My Company" page within the Quickbooks (desktop) program.

It's simply a shortcoming of the QB desktop program and merchant service. My workaround is to have the other user create a filter to forward those messages to me.

This same thing just started happening to me. I no longer get the email I need, which let's me know immediately that a customer has made a payment. So disappointing that all the "fixes" QB suggests don't work or are unavailable as options to me. 

Same thing just started happening to me. I no longer receive the email I need that tells me a customer has made a payment, instead 3-4 days later I'm told "money is on the way". So frustrating that all the "fixes" prescribed are not options I can even see. I use QuickBooks Desktop Premier Plus Contractor Edition 2022.

This still happens to me on occasion as well. It seems to always resolve itself fairly quickly however. I have never found a solution that fixed the problem.

Good morning, @AnyKos. 

Thanks for chiming in on this thread. Allow me to point you in the right direction to get this resolved. 

The best route, at this time, would be to contact our Payments Support Team so they can take a closer look at your account. 

Please keep us updated on how the call goes. It's my priority that you get taken care of today. Best wishes! 

I stopped receiving them on April 7th 2022 I have called at least 7 times and have done everything they asked me to do. Called aging today and the girl hung up on me. Still not working and planing to find another payment option. Have you had any success?