QBO has a software flaw: in printing checks it shows the vendors name twice above its address. I have asked for QBO help but their answer is "we are working on a solution" with no time estimate given. Has anyone experienced this and found a workaround?

Thanks for reaching out to the QuickBooks Community for support, @time.

I hope you're having a great day so far. 

Typically when we see the vendor's name listed twice, it's due to having the vendor's name listed in both the company and vendor name of the vendor profile. To resolve this, you'll need to remove the company name or change it to something else. I've included some steps below to change the name. 

1. Click on the Vendor name. 
2. Select Edit in the upper right corner of the screen. 
3. Make your changes in the Company Name section. 
   • 
4. Hit Save. 

That should do the trick. Please let me know if there is anything else I can assist you with. Have a great weekend! 

The "FIX" you suggested does not work.

The checks still show the PAY TO THE ORDER "NAME" is ok.

The space under the Dollar Amount shows the Vendors Name Twice (2x):

Example:

Pay to the

Order of:          CUSTOMERS NAME                                                                $ 500.00

Five hundred and 00/100 ******************************************************************* Dollars

Customers Name

Customers Name

Address

City State

We understand how crucial accurate information is when printing checks for your vendors, CARMENUSVI. Allow me to share additional insights to ensure duplicate vendor names aren't showing up.

As I've checked our records, we haven't received recent similar investigations from other users relating to your concern. We recognize the relevance of printing these checks accurately. For now, we can perform other fixes to help rectify your printing experience. 

That said, we suggest using Adobe Acrobat for printing checks in your account. If this doesn't have its latest release yet, we can install or update Adobe Reader and set it as your default PDF viewer. To do this:

1. Go to the + New icon and select Print Checks.
2. Click on the Print setup and select No, continue setup.
3. Select the latest version of the Reader link. This takes you to Adobe’s page where you can download the latest version of Acrobat Reader.
4. After installing Acrobat, go back to QuickBooks. Then select the How? link to set Adobe Reader as your browser’s default PDF viewer.
5. Go back to QuickBooks and select View Preview and print sample. Then select Print.
6. Follow the on-screen steps to finish printing your sample check.
7. Check the alignment of your sample against a blank check.

Once ready, you can run printing their checks again.

However, if the issue still persists, we recommend contacting our Customer Care Team. This way, they can further review your account and create an investigation ticket if necessary.

Here's how to reach them:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

Furthermore, I've included this guide to help you track bills and record the payments: Enter and manage bills and bill payments in QuickBooks Online.

We'll always be available in this thread if you require additional assistance printing checks in your account. 

I deleted the company name and it still appears twice on their checks. Things have changed since the latest update and it's beyond annoying!! 

Hello! I noticed this yesterday while printing checks - very annoying! I found that if you remove the company name from the Mailing Address box it only prints once by using the name that's in the Vendor box.

Doesnt work for me.  BIG TIME ISSUE

I can only imagine the amount of effort you have put into resolving the problem of duplicate vendor names when printing checks in QuickBooks Online, mmillecam. Allow me to guide you in the right direction for additional assistance.

Given that you're still encountering the identical problem despite attempting the suggested solutions, my recommendation is to get in touch with our Customer Support team. By doing so, they can conduct a more comprehensive investigation and provide you with guidance on the next actions to be taken. Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.

If there's a need to review the print setup and align your printer settings, visit this guide: Configure your print settings for printing checks in QuickBooks Online.

The support team will provide more troubleshooting solutions to help address this issue. If you need more assistance managing vendors, add them below. Take care.

I have noticed this too.  Also, I tried removing the name and it is still doing it.

Let us know if you get a real response on how to fix this.

I tried this fix and the sample check printed without listing the name twice, but once I printed an actual check I had same issue.

Hello there, @RSG DGCO. I want to ensure this will be taken care of. Let me route you to our support that will best handle this situation.

Since you're having the same experience with printing checks in QuickBooks Online (QBO), I highly recommend reaching out to our phone support team. This way, they can further investigate the root cause of the problem and provide an accurate solution to resolve it. On the other hand, you can also request a screensharing session so they can review your setup. Here's how:

1. Navigate to the Help menu and select the Search tab.
2. From there, click the Contact Us button.
3. Next, enter a brief description of your concern and select Continue.
4. Then, choose either Start a chat or Get a callback to connect with them.

To ensure you'll get assisted immediately, feel free to visit our support hours page to know the time you can contact them. 

In the meantime, you can consider downloading the checks and modifying the details outside QuickBooks with the data you need. Let me guide you on how:

1. Go to the +New menu and select Print checks.
2. Locate the check you need to print and select the Print icon.
3. On the printing page, choose Save as PDF in the Destination field.
4. Next, click Save.
5. Then, follow the on-screen steps to save this on your computer.
6. Once done, convert it into an editable file and remove the details you don't need. 

When finished, you can now print it. 

If you have any other thing you need to ask or discuss about managing your checks in QBO, please don't hesitate to leave a reply below. The Community is always open to providing prompt responses to your queries.

Can we have an ETA on a patch for this issue? It is rather annoying to have to be printing checks with duplicated names, and printing to PDF and editing each check is not a good option for me. 

I also want to point out that this is an issue that is larger than this thread only. Several other threads were begun around the same time as this thread, all regarding the same issue. 

• https://quickbooks.intuit.com/learn-support/en-us/other-questions/my-checks-started-printing-the-com...
• https://quickbooks.intuit.com/learn-support/en-us/other-questions/company-name-is-printing-twice-dur...

Thanks in advance for your prompt attention to this matter!

Hi, @Aaron.

We understand that your business documentation is crucial, and prompt action is required.

We're unable to provide ETA or pull up any accounts here in the Community space. I'd suggest reaching out to our live support to receive updated information about the said issue. 

Here's how:

1. Go to the Help menu and select the Search tab.
2. Then, Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a chat or Get a Callback to start connecting with them.

If you want to print your paychecks or pay stubs, you can check this article: Print or reprint paychecks and pay stubs.

Please don't hesitate to reach out if you've got other inquiries, such as invoices and banking. I'm just one post away.

Any idea when this will be fixed? Or are there steps to fix it? 

I tested this in two other QBO accounts and they didn't have this problem. I replicated the issue in my client's QBO account when they notified me that they were having this problem, so I know it's not a browser or computer related issue (cache or cookies). 

Hi Go Get Geek,

Thank you for joining the conversation and for taking the initiative to do tests on separate QBO accounts. Your efforts are greatly appreciated.

Yes, I would agree that this is no longer a cache issue, so in order to delve deeper into the issue, I encourage your client to reach out to our QBO Support. They have can use additional tools to investigate this matter further and provide them with the necessary assistance.

If you have any other concerns or questions, please don't hesitate to reach out. We are here and ready to continue helping you.

I have the same problem and here is the workaround.

On the vendor instead of selecting the Print Check option use the drop down menu and select the View/Edit option there. In the Mailing Address field only have the address and city, state and zip code.

Thank you so much for this workaround, nepm.

This is a great example of why the Community is so beneficial. Everyday QuickBooks users like yourself sharing tips to help others. Take care!

That's the workaround I was looking for. Thanks for sharing!

That's great news, Go Get Geek. So glad to hear this worked for you as well.

You know where to come if you ever need a hand again in the future.

There is an open case to solve this problem with the software. I will ensure that issue is resolved by Intuit. 

I'm having the same problem! It's beyond frustrating!!

Yes, I just have.  although the vendor's name and address shows on check twice, qbo changes the payee  window name to my company and and the address window has the vendor company and address.  Each time i correct the vendor payee box on previewing check it has a different company name in it.  very strange.  I have re-entered three times now and will have to hand write the check.  keeps doing it

Going back and forth is never easy and I can see the importance of printing this check without issues on your end. Don't worry, I'll share some steps to remove these duplicates and get you going.

When you encounter problems with a vendor name being printed twice on a check, the most common reason for this is that the Company name and the Vendor display name are set as the same. The screenshot below is a sample of vendor details for your reference.

In this instance, the check is printing both the Company name and Vendor name but since they are set as the same it appears as if it's showing twice. To fix this, you can change the Company name by going to the Expenses menu > Vendors > click the vendor name > click on Edit.

The same goes for the payee window which shows your company name, you can change that by editing the Vendor display name. If you're experiencing the same issue, I recommend logging in to a private browser to determine if this is a browser-related issue. You can use these shortcut keys to open an incognito:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Then, print your vendor checks. If this works, clear the cache of your regular browser to remove accumulated data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.

I've also added these articles to help you set up your print settings correctly, and modify your checks:

• Configure your print settings for printing checks in QuickBooks Online.
• Create, modify, and print checks.
   

Your presence here is deeply appreciated. Please come back if you have additional questions. We'll be willing to lend a hand. Keep safe always.