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Amir Mas
Level 2

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

We decided to use QuickBooks for our newly started company and what a colossal mistake that was. After QB approved our application for a checking account and to receive online payments, our first client duly paid a 5 digit sum via the generated link. At that point, QB cancelled our account without informing us and kept the money in their account. We only found out after a week when the money was still not deposited into our bank. After days of pleading on the phone and messages, we had a collection of contradictory information and still no answers. At this point, as far as we can tell from piecing everything together, QB has made a decision to terminate our account (and that they don't have to and won't explain why) and that the payment was being held indefinitely. That's correct - they wouldn't return it to the payer, they wouldn't release it to us and perhaps most importantly, they wouldn't tell us why or for how long or how it will be resolved. They just kept our money. It has now been over two weeks and we have received zero communication on the matter.

 

There seems to be no recourse - one of the assistants told us we should have read T&Cs where apparently QB reserves the right to keep our money indefinitely. Another one told me that their manager is busy and will only call me back later - I waited 6 hours. When I called again and said I need to speak to them now because I need to get to a flight to a wedding half way across the world, he told me that if I want to speak to their manager, I should reschedule my flight. I left my phone with a colleague - the manager never called. When my colleague called back next day, another assistant said there is no manager to speak to. 

We are now scrambling to borrow money to pay our supplier. We don't know when or if we will receive the payment. This experience is likely to drive us out of business before we even got properly started. This has truly been one of the most stressful and awful experiences I've had. I would strongly urge everyone to avoid QB checking and payment services and honestly QB altogether.

24 Comments 24
EasyTransport LLC
Level 2

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

I completely relate!!!! Stay away from these guys!!

 

My encounter with QuickBooks has been an absolute disaster. I opted to explore their services for my small business, only to find myself filled with profound regret. It not only strained my client relationship but also, instead of reaping profits from a project, I ended up losing a substantial sum of money!!!"

 

Similarly, QuickBooks initially approved my application, granting access to services like a checking account and online payment processing. However, things took a sharp turn for the worse when, after a client made a significant payment through their link, QuickBooks abruptly terminated my account without warning. They then retained the payment, leaving me completely in the dark about the fate of my hard-earned money.

 

Despite numerous calls and messages pleading for assistance, I received conflicting information and zero answers from QuickBooks.

 

In light of my experience, I strongly caution others against using QuickBooks' checking and payment services, or even QuickBooks as a whole. It's been a disheartening journey that I wouldn't wish on anyone.

Just_me
Level 10

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Sadly, this is the game that QB plays.  There are a LARGE number of threads from those that have had the same experiences.  (You can find most by using the Search bar at the top of the page, here) 

 

QB HAS to return you r money.  But sadly, they will continue to hold it, so that they can make money off of it.  Seems  that most that they have done this to have had to wait approx 270 days, when QB has no choice but to released it.  The thing is, they give it to your state.  You then have to turn around and collect it from your state.  

 

It's all rather ridiculous, dishonest and fraudulent.  

 

I recommend that you file complaints everywhere that you can think of. BBB, FTC, your States Attorney General)  After you do that, leave reviews EVERYWHERE!!  Help get the word out, about just how bad QB has gotten.  

 

Also, a few posters have gotten results by posting on the QB social media accounts.  

 

Good luck to you both.  

 

Amir Mas
Level 2

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

This is honestly madness. I can't believe this is happening. How can this make any business sense? 
Thanks for the advise, I will heed it, but currently feel extremely powerless and cheated. 

Rubielyn_J
QuickBooks Team

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Hi there, Amir Mas, EasyTransport LLC.

 

I'm sad to hear about your terrible experience with QuickBooks. It sounds incredibly frustrating and disappointing, especially considering the negative impact it had on your business and client relationship. It's understandable that you feel regret and are warning others to stay away from their services.

 

Losing a substantial amount of money and being left in the dark about the fate of your hard-earned funds is a distressing situation to be in. It's unfortunate that despite your efforts to seek assistance, you received conflicting information and no answers from QuickBooks.

 

Rest assured, we take note and acknowledge your sentiments. That said, you can contact our support team again. To ensure it receives attention from our phone representatives, I suggest calling during their available support hours. 

 

Additionally, I'll be sharing the following articles to learn about QuickBooks Checking when you sign up for QuickBooks Payments: 

 

 

I hope that your future endeavors bring you success and that you find a reliable and trustworthy solution that meets your business needs. If there's anything else I can assist you with, please don't hesitate to ask.

EasyTransport LLC
Level 2

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Don't you feel any embarrassment about this response? Seriously?

 

I've been communicating with your customer service for weeks, and all I'm experiencing is a feeling of helplessness, deceit, and betrayal on your part.

 

Please discard these 'attempted tidy' responses.

EasyTransport LLC
Level 2

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Don't you feel any embarrassment about this response? Seriously?

 

I've been communicating with your customer service for weeks, and all I'm experiencing is a feeling of helplessness, deceit, and betrayal on your part.

 

Please discard these 'attempted tidy' responses.

Amir Mas
Level 2

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

This is a thoroughly useless and meaningless set of platitudes. I have been speaking to your assistants on the phone and via messages for weeks now!

 

Everyone working at QB should be ashamed of working for such crooks.

Eliteoutdoor20
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Did you ever receive your money? We are fighting to have our funds released to our bank account right now. 

Eliteoutdoor20
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Did you ever receive your money? We are fighting to have our funds released to our bank account right now. 

Eliteoutdoor20
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Has your situation ever been resolved? Dealing with this right now

BardenBookkeeping
Level 2

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Outrageous. Did you get your money back? I went through and read some of the details about the checking accounts and they are managed by Green Dot in Utah. I'm glad I read into this instead of just blindly jumping into it because it seems too good to be true. Please let us know the outcome of your situation.

Thanks

 

Green Dot Bank
[Removed]

Kurt_M
QuickBooks Team

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Hello there, @BardenBookkeeping. We'll share details about utilizing a QuickBooks checking or payments account with QuickBooks Online (QBO).

 

We understand and value the security of the business. Know that there are reasons why funds may not directly go through and move out to a business account due to some error when using a checking account. However, there are ways that we can help our customers get through this and have their funds move to their business account from their QuickBooks Checking account. For more details, you can visit this page: Why are my funds on hold?

 

If you wish to learn more about QuickBooks Checking and how it works, please see this article: QuickBooks Checking FAQ.

 

Furthermore, we got these articles to help you manage bank transactions, and reconcile an account inside the program:

 

 

Feel free to comment below if you need further assistance with utilizing a QuickBooks checking account or have any additional concerns related to the program. We'll be here to help you out. Keep safe.

Brendon89
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Did you ever get your money back? I am going through THIS EXACT experience right now, and quite honestly fed up with QuickBooks and Intuit. Because my account closed, funds are just sitting there and I opted to have my clients receive their payments back so I can continue business elsewhere. Well they will not release the funds and thus affecting my business relationship with my clients as I have to continue doing business out of my own pocket and asking for an additional payment from my clients!

 

As a new father and business owner, this absolutely affects my pocket! I was also told that my clients would receive their payments back in 5-7 business days. And after speaking with a rep today (8 business days later), I was told there is no official timeline for my clients to receive payment! I cannot believe a business can get away with just holding $$ as they collect interest off of it. There whole reason for not sending yet is because they are waiting in the case there are disputes on the charges. Its been 3 weeks for the charges and no, there haven't been any. So why are we still waiting?

JANEDOECEO
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

This sounds like there needs to be a class action lawsuit against them    I had a horrible experience with quick books online bookkeeping!!  

Nardavid
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Chin up my guy, they legally can only hold the funds up to 6 months after suspending your account, after that they have to release the funds after you request it. It's still an uphill battle every step of the way but don't worry because it's my job to force them to release your funds, so I can help you navigate through this. If you would like more information you can shoot me an email at (removed), I'm happy to help anyone having difficulty navigating this process. 

LM0224
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

I was going to move a substantial amount of money into the QB Checking Account I just set up. After reading this thread, I believe I'll rethink that decision!

Patrick4628
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

This exact thing just happened to me. Can anyone give me any advice? How do I get my funds? It’s been 2 days, can my client dispute the charges? I don’t know what to do. 

Patrick4628
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

This exact thing just happened to me!! Anyone have any advice?

ChristineJoieR
QuickBooks Team

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

I got you, Patrick. I understand your challenges concerning your funds, and I know how crucial this topic is. With that, I'll provide the steps for contacting our support team in QuickBooks Online. 

 

I urge you to call our QuickBooks Payments support team so they can further assist you on reviewing you account and see what they can do on how to get your funds as soon as possible. Furthermore, they are the ones that can open your account in a private environment. 

 

Please see the steps below:

 

  1. Log in to your account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose to Have us call you to connect with us.

 

For your convenience, here are the support hours for different QuickBooks Online plans:

 

Plus, Essentials, Simple Start:

 

  • Monday to Friday: 6 AM to 6 PM PT
  • Saturday: 6 AM to 3 PM PT

Advanced:

 

  • Support is available anytime, any day.

 

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

yaks2much4u1
Level 2

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Wow, after reading this I will be closing the quickbooks checking account I just opened last night. I can't risk that quickbooks might keep any of our funds. I only signed up because I thought that if our customers paid our invoices through it that there wasn't a fee but I just got off the phone with a representative and we will still be charged a $15 fee for customer deposits so there is no need to keep this account and risk losing money.

shameful123-electric
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Yes, absolutely agree.  I have lost 3/4 of my business funds because they closed my Quickbooks checking account.  I have been without those funds for 6 months now, and don't know where to turn.  The only lawyer I have found to help me wants 1/3 of the amount owed to me.  I think an FBI investigation is in order.

shameful123-electric
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Yes, absolutely agree.  I have lost 3/4 of my business funds because they closed my Quickbooks checking account.  I have been without those funds for 6 months now, and don't know where to turn.  The only lawyer I have found to help me wants 1/3 of the amount owed to me.  I think an FBI investigation is in order.

Odog
Level 1

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

Thank you for posting this I was interested in the 5% apy for my business funds but after reading all this there is no way I could feel safe putting my funds in there account I can’t imagine not having access to my business funds for more then a week it could potentially bankrupt my company. Even if they got better and didn’t close another account there’s a scar on this now that I can’t ever in my right mind put money in there account I just made an account and I’ll be calling tomorrow to close it

alekslove
Active Member

WARNING!!! Do not use QuickBook Checking/Payments - awful experience

I guess that's how they are finding the 5% APY. 

The canned response from the Quickbooks Team Members here are sorely lacking. I expected like a level "god" customer representative to hop on and provide a meaningful and decisive response. I have been in threads with very fraught situations, where a customer service member chimes in but then takes the affected party to a side chat and gives them meaningful help, such as  links, phone numbers and case numbers to REALLY follow up. The information they are giving here is the exact same number and link we ALL use... that's really pathetic!!! I was about to click on the link to open a bank account and after reading some of this I think I will keep my current setup. 

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