Project profitability reports

I want to ensure employee wages are shown in the report, Michelle.

First, we should ensure that employee wages are correctly associated with the appropriate project. Following that, let's log into your account using a private browsing window. This way, we can determine whether this is a browser cache-related issue. The cache helps web pages to load quickly. However, excessive of it can lead to problems that impact the system's performance.

Occasionally, the presence of locally stored internet cache files on your system can lead to unexpected issues with the product. It might be the root cause of your inability to view the wages when generating the report.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If the wages show, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue.

Additionally, I've added this article to learn how to run and print payroll reports in QuickBooks Online. 

Please don't hesitate to reach out to me here should you have any further questions. I want to make sure you're taken care of. Wishing you and your business continued success!

Thanks for your response.  I have already tried a different brower and incognito.  Also, it has been working correctly up until the end of August.  Any other suggestions?

Thank you!

Hello, Michelle0531. 

Let's work together to prevent this from happening again so you can review your project profitability reports as soon as possible. Have you checked if the employee wages are linked to the correct project? In the event that the problem persists, I suggest reaching out to our reliable Technical Support Team. They possess the expertise to meticulously examine your account, ensuring your privacy is always upheld. Additionally, they will swiftly provide appropriate solutions to rectify any issues you may be experiencing.  

Here's how: 

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us: Chat with us or get a Callback.

For other ways to contact them, check out this article. You can also find their support schedules and hours by scrolling to the bottom of the page: QuickBooks Online Support.

To learn more about how the Project feature works, you can check out the below articles:

• Projects FAQ
• Track income, costs, and profitability by project

Let me know if you have any further concerns with QuickBooks-related matters. The Community is always here to support you. Have a great day!

Yes my employees are clocking in correctly, as they always have.

Maybe I will try a phone call. Yesterday I tried to chat.  Had to repeat myself to four different people and the last one just left the chat after a few minutes.  Wasted 2 hours of my time.

Thanks for trying to help!

Yes, I am only getting the past two months of wages. Employees are paid an annual salary semi-monthly but enter timesheets that do not trigger payroll. Hourly Costs are reported based on a rate set up for each employee and are shown in the Project Overview. Running a project profitability report offers the option of 'Hourly Costs' but only payroll costs are shown and those for only the past two months , not the life of the project. Intuit support does not have an answer for this.\.