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Level 2

All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

I like to have my invoices set up in system, but always send them manually. Why is QBs all of a sudden auto-sending? How do I get it to stop?
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Best answer 3 weeks ago

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Highlighted
Level 1

All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

Go to the Settings  menu (Gear Icon on top right), then select Account and Settings . Click the Sales  tab, then go to the Reminders  section and select the Pencil icon to edit your preferences. Turn off Automatic invoice reminders  by toggling the button to the left. Then, click Save . 

 

Hope this helps !

View solution in original post

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Highlighted
QuickBooks Team

All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

I can think of one thing, Jessica-castelli.

 

These invoices might be recurring transactions. Depending on how they're set up, QuickBooks Online will automatically send the invoice and reminders to the customers. Let's go ahead and check it out. 

 

Here's how:

  1. Click the Gear icon.
  2. Go to Recurring transactions.
  3. Select the invoice, then click Edit.

If there's no end date, our program will automatically email the transaction. You can stop it by adding a date. Here's how:

  1. Under End, select By.
  2. Enter a date in the End date field.
  3. Click Save template

To learn more about recurring transactions and reminders, I'll share the article to help you: Schedule recurring transactions created with a template.

 

If any questions arise, please feel free to click the Reply button below. We'll respond as soon as we can.

Highlighted
Level 1

All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

Go to the Settings  menu (Gear Icon on top right), then select Account and Settings . Click the Sales  tab, then go to the Reminders  section and select the Pencil icon to edit your preferences. Turn off Automatic invoice reminders  by toggling the button to the left. Then, click Save . 

 

Hope this helps !

View solution in original post

Highlighted
Level 2

All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

I think that did the trick. I'm not sure why this was turned on all of a sudden. We've been using QB for years and this never happened before. It def upset a few clients. So bummer. 

Highlighted
Level 2

All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

there were no recurring transactions. but thanks! 

Highlighted
Level 2

All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

thank you!

Highlighted
Level 1

All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

This also happened to us!  About 2-3 weeks ago, my clients starting receiving invoices that I did not send.  

 

This was embarrassing and unprofessional. And I had to email all those clients again explaining the problem.

 

What's up with that QUICKBOOKS?

 

Leslie EB

Highlighted
QuickBooks Team

All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

We currently have an open investigation about the issue you're experiencing, leb2016.

 

Our engineers are looking for the root cause of why invoices are being sent automatically though there are no recurring transactions being setup and reminders. I'd suggest reaching out to our Phone Support Team so they can you to the notification list. You can click here for more details about our available hours and type.

 

Thanks for your patience while we're working on a permanent fix to this issue. Rest assured you'll receive email updates once your account is linked to the investigation. Take care!

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