Error message when client trys to pay invoice by bank transfer Error You can try again, or come back later and try connecting then

Thanks for dropping by the Community space, @jill31.

Recently, there was an investigation about this error prompt when paying invoices. The case is now closed and resolved.

The pop up is a declined response message. I recommend asking your customer to try a different payment method. 

If they keep getting the same result, please have them perform some basic troubleshooting steps. Sometimes cache stored up in the system can cause issues like this, and using a private (incognito) browser usually fixes the problem.

Here are the keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)

Once done, they can try paying the invoice again. If it works, have them go back to their default browser and clear cache. Here's an article for the details: Delete browser cache and temporary Internet files.

Otherwise, switch to a different browser like Firefox, Internet Explorer, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.

Know that I'm here anytime you need help, so stay in touch. Have a great day!

None of these suggestions work. I started getting this error message when trying to pay from First Horizon Bank, so I had to use my SunTrust account to pay. Now I’m getting the same error message with my SunTrust account. I’ve tried everything, using different browsers, different devices, using private browsing, clearing my cache, etc. This situation is very frustrating. Thank you.

I appreciate you for performing the troubleshooting provided by my colleague to get this sorted out, Kendra.

I've checked here on our end and there's no reported case about this one. In this case, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing the error message when customers pay invoices through a bank transfer.

Here's how to reach them in QuickBooks Online (QBO):

1. Click Help on the top menu.
2. Hit Contact Us.
3. Enter your concern in the What can we help you with? field.
4. Tick Let's talk.
5. Choose Chat, Get a callback, or Call us to connect with us.

You can check out this article for more details about our support hours: Support hours and types.

To learn more about tracking your customer's payments, please refer to this article: Record a customer payment.

I'm just one click away if you need a hand with processing customer's payments or any QBO related. I'll be here to help.

Thank you. I tried to make some payments from my SunTrust account this afternoon, on a different device (a PC instead of iPhone) on a different browser (Chrome instead of Safari), and, amazingly, the payments went through today! I was happy. I hope that it will continue to work in the future. Thanks again!

Hello - I'm having the same issue with some of my clients trying to pay me via ACH bank transfer.    This is what my client sent me as they were trying to process the payment, but was unsuccessful:

I keep trying to process ACH via the link you sent, however there seems to be something wrong with the website. Here is error message I receive. (see attached)

I have tried in 2 different browsers (chrome & explorer) and also in incognito mode and get the same error each time.

Thanks for dropping by, @Pjustice1, and @mikekotsis.

Currently, we have an investigation case in regards to the error that appears when the client's card is declined. The case code is INV-43034.

I'd also encourage you to contact our Care Support team to attach your account to the investigation. This way, you'll get notifications later once we resolve the issue.

Rest assured, I got some insights on how to fix it.

Here are the things to check if you enter the credit card info manually:

• Make sure the credit card number and verification code (usually on the back of the card) are correct. Most credit card numbers are 16 digits long. American Express cards are 15 digits long.
• In addition to the credit card number, you need to enter a verification code. For most cards, like Visa, Mastercard, and Discover cards, it's the 3 digit code on the back of the card. For American Express, it's the 4 digit code on the front of the card.
• Make sure there are no special characters or spaces in the credit card number or other data fields.
• Use the customer's address from the US USPS website.

Processing debit cards:

• In QuickBooks Online and QuickBooks Desktop, debit cards must be associated with a larger credit card company to process them like a credit card. It means there's a logo for companies like Visa, Mastercard, Discover, or American Express.
• If you don't see a logo on the card, or it's not associated with a larger credit card company, you may not be able to process it.
• Debit card transactions can get declined if your customer doesn't have enough money to cover it. Consider reaching out to them to make sure the card is still valid.

Additionally, let me share a couple of Help guides about declined customer payments:

• Fix customer's declined credit card payments
• Why is my customer's card declined?

For the overview and the detailed steps, I'll share this article as your reference on how to resolve declined ACH payments, @mikekotsis: Fix rejected ACH payments or fees in QuickBooks Payments. There you can see R codes (Rejected codes) and how to fix them.

Feel free to place a comment if you have more questions. I'm always here to help. Take care!

The issue here is the error message popping up when "Bank Transfer" is selected as the method of payment.  I'm now getting that message when I try to pay anyone via Bank Transfer.  No problems paying with credit card.  Please help.

Hi there, AARDWOLF1. 

Lately, there was a report regarding the error message popping up when attempting to pay through bank transfer. However, the case is now resolved and closed.  

Let's isolate this case by performing browser troubleshooting steps to verify if this is the scenario. There are times that the browser stores frequently-accessed data, thus causing some errors or unusual behavior.   

Let's go ahead logging in to your QuickBooks Online account using a private or a different browser. Here's how: 

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N 
• Microsoft Edge: press Ctrl + Shift + P      

Once logged in, go back to the transaction you're trying to pay. If it works, it means that you need to clear the browser's cache so the system can start fresh. 

In another way, you can also do this task on other supported, up-to-date browsers. It could be the one you're currently working on has a temporary problem with QuickBooks.   

Fill me in if you have additional questions in QuickBooks. I'll be around to help. Stay safe!

I am receiving this message and was on tier 2 when I accidentally shut the page down.  I have cleared my cache, used a private browser and have no luck.  Suggestions?  

The Community has got you covered, @RobynH1.

To continue to work with our technical support, you can reconnect to them using these easy steps:

1. Go to the Help menu and select Contact us.
2. From the question box, enter your case number if you have it handy (this way the representative can review your case history). If none, just enter your concern. Example: Getting error: You can try again, or come back later and try connecting then. 
3. Hit Continue.
4. Choose either Chat with us or Have us call you.

You can also connect with them via the browser. Here's how:

1. Head to the Contact support page. 
2. Choose QuickBooks Online. 
3. Click on Search for something else and enter Getting error: You can try again, or come back later and try connecting then in the search box.
4. Hit Search.
5. Select Start a Message.

Also, here's a helpful page where you can browse articles that can guide you with your QBO tasks. To get started head to our QBO Help articles page. 

Let me know how this goes and leave a reply below. I'm always around to help you in any way I can. Have a good one. 

I'm having this same issue now, in 2023...

Hello, skylargraceco. I have some steps that will help ensure that your clients can make payments via bank transfer. 

Let us first isolate this issue by performing troubleshooting steps to check if this has something to do with browser-related problems. Some of the temporary Internet files on your computer can become corrupted and outdated, resulting in browsing issues and other errors like the one that your customer experienced.

To begin, allow your client to access the payment link via a private window to process the payment. Here are the keyboard shortcuts they can use depending on the browser they are using:

• Google Chrome and Microsoft Edge: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N 

If the payment went through without error, they can return to the regular browsing window and have the browser's cache cleared. They can also use other supported browsers as an alternative.

I've also checked and confirmed that there have been no reported issues with the error message when clients pay invoices through bank transfer. 

If you have any other problems with ACH payments, you can use this article as a reference to resolve them: Fix rejected ACH payments or fees in QuickBooks Payments.

Let me know if you have other concerns or questions about payments. I'll be here to assist.

I am suddenly having this issue with 3 different clients, and it's July 2023. Why is this still an issue? Thankfully, I have one client testing and trying these options. This issue is very frustrating, especially when 2 of these clients pay weekly via bank transfer. 

Hello there, @sandy35. I recognize the inconvenience that this issue has caused you and your business.

Currently, we have an ongoing investigation regarding unsuccessful customer payments via bank transfer in QuickBooks Online (QBO). Our team of engineers is working diligently to identify and resolve the issue.

To ensure that you receive updates on the status of the investigation and are notified once it's resolved, I suggest reaching out to our Customer Care Support team to have your name added to the list of affected users. Here are the steps to contact support:

1. In your QBO account, click on Help (?).
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.

To know our support's availability hours, kindly visit: QuickBooks Online Support.
 

Moreover, you might also want to check out this link where you can browse for helpful articles to guide you in managing your QuickBooks account: QuickBooks Online Help Articles.
 

I eagerly anticipate the resolution of this issue. If you have any additional inquiries about QuickBooks, please feel free to leave a comment below. I am always here to assist you. Stay safe.

I’m still having this issue as well. None of my clients have been able to pay via bank transfer- which is an issue as all other payment method charge a fee.

I am still having this issue as well.

I understand that you recently encountered a challenging situation where the customer could not pay via bank transfer in QuickBooks Online, skylargraceco. I completely understand how frustrating this must be for you.  

As mentioned by my colleague above, there is a reported ongoing investigation. But don't worry, our team of software engineers is working diligently to investigate the root cause of this problem. They employ all available resources and expertise to identify the underlying issue and implement a prompt solution. Our top priority is to restore the full functionality of QBO so that you can access all the necessary features and tools to ensure the success of your business. Rest assured that we are doing everything possible to resolve this matter urgently. 

In the meantime, for those affected by a customer who could not pay via bank transfer in QuickBooks Online, please don't hesitate to reach out to our Customer Care Team. They will be able to add you to our list of affected users so that you can stay updated on our progress, keep you in the loop, and deliver updates as soon as they become available. Please use this INV number (INV-90894) to keep track easily. 

1. Sign In to your QBO account, tap on Help (?).
2. Choose Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.

Our live support is available Monday-Friday, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM Pacific Standard Time. For Advanced, any time, any day. 

Additionally, I've included an article that'll help you learn more about managing customers' payments. This ensures you're able to receive and track funds accurately: QuickBooks Payments FAQ.

Thank you for your patience and understanding as we work to meet your needs. If you have any further questions or concerns, please don't hesitate to contact us again. We are always here to help. Have a great day!