Problem emailing invoices and statements through QuickBooks

Hi rhino_cole,

I can see that you've been through a lot already. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention.

There are a few possible reasons why this is happening:

• The email preference being set incorrectly.
• A damaged QuickBooks installation.
• Domain admin was blocked.
• Account security settings from your email provider.

Since you've done all the troubleshooting steps already. I'll just be sharing some of it to help you fix this. But If you've gone through all the steps mentioned below, I'd recommend contacting us for further help.

First, we want to make sure your QuickBooks Desktop software is in its latest release. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.

Second, please check the settings in the web mail  preferences:

1. At the top menu bar, click Edit.
2. Choose Preferences.
3. Click Send Forms on the left panel.
4. Under My Preferences tab, select the email account you're using.
5. Click Edit.
6. Mark the SSL box, or just select Default.
7. In the Server Name field, make sure the server name matches your email provider's settings. 

• If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.

If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.

Windows 10 is incompatible with QB Desktop Pro.

I've been through the gambit of support and they cant solve this problem. Piece of crap is QB.

I changed the style of the default invoice template and used a different font. Once I changed the font back to times new roman, it was able to print again.

Hi, 

Can you provide more detail? You had to turn on the which app feature?

rhino_cole is referring to turning on the Yahoo! Mail security app feature, abottomlineco. 

I have here a detailed guide article that you can read through. These steps are applicable if you are using Gmail or Yahoo! Mail as your email provider: QuickBooks Will Not Accept My WebMail Password.

You'll also want to check this article if you have not set up email service. Once done, try to send an email again. 

We are always here to help you if you have other concerns. 

Hi, I am having this problem. What did you have to do to get it work? What app did ou turn on in security?

Thanks

You need to turn on the Yahoo! Mail security app feature, acctili.

My colleague Catherine_B  provided a detailed article that you can refer to.

QuickBooks will not accept my web mail password.

The steps are only applicable if you're using Yahoo! Mail or Gmail as your email provider.

You can also check this article if you haven't Set up email service  yet.

Let me know if you need anything else. I'm here to help.

I have done all of the above ....I am not able to email invoices with our "business" email through yahoo!  I can with my personal email address!  

This is all AFTER the business email HAD to be updated...

Very frustrating!

Let me help you sort this out, @Annette - Cascoat.

I appreciate you for sharing the result after performing the troubleshooting steps.

Let's do the following steps to isolate this concern for any possible data damage:

1. Create a backup of the QuickBooks Desktop company file
2. Repair QuickBooks
   
   1. Click Start.
   2. Select Control Panel.
   3. Go to Programs and Features.
   4. Choose QuickBooks.
      1. Click Uninstall/Change.
      2. Choose Continue, then Next.
      3. Select Repair, then click Next.
3. Once completed, ensure to download the latest QuickBooks release when opening the program.

If the issue persists,  I’d recommend contacting our Technical Support Team. A specialist will look up your account and further assist you via a secured remote access session.

Here’s how:

1. Go to Help.
2. Choose QuickBooks Desktop Help.
3. Click on the Contact us link.
4. Choose Search for something else.
5. Type in a keyword about your concern.
6. Hit Submit.
7. Click on the Start a Message button.

For more insights, you may check these articles:

• Resolving Potential Data Issues

• Resolve QuickBooks Desktop performance issues: Manage your data file

Feel free to leave a post below if you have other questions about sending sales forms in QuickBooks. I'm always here to help.

Thanks for the advise...juViell...

I have tried your suggestion...It did not help.

Thank you though.

I will contact QB help, as you suggested.

I can't email now.  It was working fine and now I can't. I didnt change any programs or setting it just says outlook cant communicate

I appreciate the screenshot you've provided, @JessiG.

There are several reasons why you're QuickBooks is not responding while sending an email. Let's perform some troubleshooting steps to fix this error.

1. Make sure that QuickBooks isn’t running as administrator.
2. Verify if your email preference is set correctly in QuickBooks.
3. Set your email preference in Internet Explorer correctly.
4. Test and repair your MAP132.dll by emailing a document from Microsoft Word.
5. Reinstall QuickBooks using Clean Install.
6.  Lastly, you may consult with your IT professional so you'll be guided properly in repairing Outlook.

For more detailed instructions, you may refer to this article: QuickBooks is unable to send your emails to Outlook.

If the error persists, I’d suggest contacting our  Technical Support Team. A specialist will be able to further check on the root cause of your concern via a secured remote access session.

Here’s how to contact us:

1. Go to Help.
2. Choose QuickBooks Desktop Help.
3. Click Contact Us.
4. On the pop-out window, select Search for Something else.
5. Enter a specific keyword about your concern.
6. Click Search.

Keep me posted if you have other questions. I'm always here to help.

Hi, 

I'm running into the same problem - QB 2019 Pro Desktop does not accept my webmail password. 

Desktop 2019 - latest update

Email provider: Siteground

Anti-virus - Kaspersky - I have tried aswell with Kaspersky disabled

Password is correct

Mailserver is inline with siteground instructions:

https://www.siteground.com/tutorials/getting-started/setup-email-on-a-computer/

Getting very frustrated...

Thanks for your help

Rob

Hello, @Calixtus.

I'll help ensure you'll be able to send your invoices successfully.

First, ensure that your email service is set up correctly to QuickBooks. For further details, you can check this article: Set up email service.

If you're getting the same problem, I suggest following the steps provided above or the steps laid out in this article to resolve the problem: QuickBooks won't accept my web mail password.

However, if the problem continues, I recommend getting in touch with our Support Team. This way, they'll be able to check and investigate this further securely.

For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

If you have any other QuickBooks concerns in the future, you can also read our help articles: Help articles for QuickBooks Desktop.

Keep posted if you have any other questions about emailing transactions from QBDT. I'm just here available to help!

This DID NOT help at all.  I have already done it all...

Not sure if I mentioned this...But...I can email through QuickBooks with my personal email. 

I cannot email through my business email.

Hi @Annette - Cascoat,

Thank you for your prompt reply, as well as providing more details on this issue you mentioned.

Since you mentioned that you're able to send out emails using your personal email address but not your business email, I suggest you contact the service provider for your business email to see if there's any setting that needs to be enabled.

Drop me a comment below in case you have any other questions in mind. I'll make sure to get back to you.

I have this exact same issue with 2 of my QuickBooks 2018 installs. QuickBooks Support, can you please answer this poster's question and provide detailed steps to address and correct this issue?

Hello, @NHM.

There are several reasons why you're QuickBooks is not responding while sending an email. Let's perform some troubleshooting steps to fix this error.

1. Make sure that QuickBooks isn’t running as administrator.
2. Verify if your email preference is set correctly in QuickBooks.
3. Set your email preference in Internet Explorer correctly.
4. Test and repair your MAP132.dll by emailing a document from Microsoft Word.
5. Reinstall QuickBooks using Clean Install.
6.  Lastly, you may consult with your IT professional so you'll be guided properly in repairing Outlook.

For more detailed instructions, you may refer to this article: QuickBooks is unable to send your emails to Outlook.

Let's do the following steps to isolate this concern for any possible data damage:

1. Create a backup of the QuickBooks Desktop company file
2. Repair QuickBooks Desktop.
   1. Click Start.
   2. Select Control Panel.
   3. Go to Programs and Features.
   4. Choose QuickBooks.
      1. Click Uninstall/Change.
      2. Choose Continue, then Next.
      3. Select Repair, then click Next.
3. Once completed, ensure to download the latest QuickBooks release when opening the program.

For more insights, you may check these articles:

• QuickBooks will not accept my web mail password.

• QuickBooks Will Not Accept My WebMail Password.

• Resolve QuickBooks Desktop performance issues: Manage your data file

Keep me posted if you have other questions. I'm just a few clicks away.

Hello juVielL,

This issue is NOT solved and

unfortunately, I'm not sure if you thoroughly read the previous poster's question I responded to regarding QuickBooks 2018 hanging when attempting to access the "File > Preferences > Send Forms" setting in QuickBooks 2018 Desktop Pro.

Just clicking on that setting causes QuickBooks to hang and become completely unresponsive. The enduser then has to force close QuickBooks via Windows Taskmanager. 

In addition to hanging when accessing this setting, the application also does the same thing when sending the first email (invoice, estimate or receipt) of the day. After force-closing and reopening the application, emails will send normally, but accessing the Send Forms setting still causes random hangs after the force-close and reopen of the application.

The application also randomly becomes unresponsive while the user is performing other tasks, and has only recently started happening. These hangs appear to coincide with the installation of the latest maintenance release, but I cannot absolutely confirm that is the source of the behavior.

Also, I'm not sure if this has any impact on the issue but I thought I would at least mention it. Windows Application Events repeatedly lists Error 5 for QuickBooks 2018 on initialization. The network share path and QuickBooks files contain no whitespace and are fully accessible to the workstations and Windows user accounts experiencing the issue.

I am a seasoned IT consultant, and have 
already performed numerous steps to correct the errors on both workstations experiencing the issues.

Here are specifications for the hardware, OS and installed applications.

HP 24" AIO Touch
Intel Core i5 7400T 2.40Ghz
12GB Ram
2.0TB SSD

Windows 10 Home 64-bit v1903
Windows Defender AV and Firewall
Office 365 Business (Access, Word, Outlook, Excel, PowerPoint, Publisher, OneDrive Business, Skype Business, Teams)
Internet Explorer 11
Mozilla Firefox
QuickBooks 2018 Desktop Pro

Users are using Google Mail accounts to send mail on their behalf from within the application.

The operating system and all installed applications are the latest versions with all applicable updates installed.

Here are the troubleshooting steps I have performed to date:

1. All user accounts are local administrators and QuickBooks is not being forced to run as an administrator.

2. All users have third-party app access enabled on their Google accounts.

3. Ran SFC / Scannow and DISM /Online /Cleanup-Image /RestoreHealth on both Windows 10 workstations. Only minor image inconsistencies were found and repaired on both workstations.

4. Performed a full online repair of Office 365 Business. (Emails send correctly via all installed Office apps that have the capability to do so.)

5. Performed Quick and Full product repairs of the application via the QuickBooks Tools Hub.

6. Installation repair of the QuickBooks desktop application via Windows Programs and Features.

7. Clean uninstall via the QuickBooks clean install utility and fresh installation of QuickBooks 2018 Desktop.

8. Cleared Internet Explorer cache and verified IE 11 is functioning properly.

9. Scan and repair of the company file via QuickBooks File Doctor. Only minor inconsistencies found in the file.

10. Permissions check on network file share and QuickBooks files. 

11. Deleted and recreated the network share, set appropriate share and user permissions. Verified QuickBooks Server Manager is functioning normally.

12. Created a new QuickBooks user account for one of the users with the issue. The other user is Admin, so no way to create a new account (at least nothing that is published by Intuit for public consumption). 

Which raises another question; How do I correct user issues with Admin if I cannot delete and recreate the account? However, I'll save that question for another time, unless it is pertinent to the current issue.

Please let me know as soon as possible what our next steps are to resolve these issues as they are adversely impacting daily operations of the business.

Have done everything to try and cure this problem. Doesn't just not email, continuously locks computer requiring restart.