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martin-terminel
Level 1

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

 
15 Comments 15
gioreq1
Level 3

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Hi martin

 

Once a transaction (invoice, bills, etc.) is deleted in QuickBooks, we can only "recover" them on your audit log. To view your audit log, just go to the Gear (at the top right) > Audit Log. 

 

 

 
FritzF
Moderator

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Greetings, @martin-terminel.

 

It's a pleasure to see you here in the Community. Yes! @gioreq1 is correct and let me provide you some additional information about recovering a deleted invoices in QuickBooks Online (QBO).

 

Recovering or restoring deleted transactions is a great option! However, this is currently unavailable in QBO. You'll need to recreate them manually and use the Audit Log to get the details of the deleted invoices. Here's how:

 

1. Click the Gear icon at the top, then pick Audit Log under Tools.
2. On the Filter drop-down, choose the appropriate User, Date and Events filter, then Apply.
3. Locate the deleted transaction. To easily find deleted transactions, use the browser search Ctrl + F and type deleted.
4. Select View under HISTORY column.
5. Under the EVENT column, you'll see all the information.

 

 

 

You may visit this article for more information: Restore deleted transactions. Once done, you can now recreate the invoices as new with its original transaction date. For your reference, check out this article for further guidance: How to create an invoice.

 

That should do it! Please let me know how it goes or if I can be of additional assistance. I'm only a post away if have any follow-up questions. Enjoy the rest of the day.

execucare
Level 1

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

No Settings button at top right. Using Pro 2019 Desktop. How do I access the audit log?

jamespaul
QuickBooks Team

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Hello, execucare.

 

QuickBooks Desktop doesn't have the Audit Log. Instead, it has the Audit Trail. It functions similarly to QuickBooks Online's Audit Log. I'll show you how you can access it. 

 

You'll want to go to the Reports menu to open the Audit Trail report. To elaborate the steps: 

 

  1. Click the Reports menu.
  2. Hover on Accountant & Taxes
  3. Select Audit Trail.

 

audittrail.PNG

 

It'll show all the details of the invoices before being deleted. If you need to customize the report to show more data, you'll want to click on the Customize Report button. 

 

Need a guide on how to effectively build a report? This article can help you out: Customize reports in QuickBooks Desktop.

 

If you need help creating the invoice, we have an article to guide you through the process: Create an invoice in QuickBooks Desktop.

 

Do you have other concerns with your transactions? Tag my username below to notify me. I'll get back to you and help you out. 

DigitalmarketingiGo
Level 1

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Hello,

I deleted an invoice my mistake on Quickbooks Desktop and I found it on audit trail. How can I restore it?

KlentB
QuickBooks Team

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Hi there, DigitalmarketingiGo.

 

I'll help you in handling this transaction.

 

We're unable to directly restore the deleted invoice. We'll have to manually recreate it to ensure that your sales reports and records are accurate. Here's how:

 

  1. Select Customers from the top menu.
  2. Choose Create Invoices.
  3. From the Customer: Job drop-down menu, pick a customer or customer job.
  4. Fill in the relevant information at the top of the form like the invoice date, transaction number, billing/shipping address, and terms.
  5. In the detail area, enter the service/product item purchased by the customer and its quantity.
  6. When you're done, click Save & Close.

If there was a payment applied to the deleted invoice, you'll have to receive it again to mark the transaction as paid. Just click the Discounts and Credits icon to view and link the unapplied payments.

 

I'm also adding this article to help you design and personalize the invoices that you send to your customer: Use and customize form templates.

 

We're open here 24/7, so please don't hesitate to visit us again if you need more help managing your invoices and other sales transactions.

Cara21
Level 1

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

I have deleted an Invoice and now need to re-create it, can I manually add the original Invoice number?

MirriamM
Moderator

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Yes, you can, Cara21.

 

You'll just manually edit the invoice number when recreating the invoice. 

 

To know more about creating an invoice in QuickBooks Desktop (QBDT), see this article: Create an invoice in QuickBooks Desktop.

 

You may also see this resource as helpful to have an overview list of workflows and other customer-related transactions: Accounts Receivable workflows.

 

Don't hesitate to add a comment if you have any other concerns about invoices. I'm always here to help. Have a good one!

jhartlage
Level 1

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

How can I recover a deleted invoice in QB desktop? 

 

jhartlage
Level 1

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

yes

 

AileneA
QuickBooks Team

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Hello, jhartlage. 

 

Thank you for reaching out to the community. In QuickBooks Desktop, you can pull up the Audit trail report. This will retrieve any and all significant information from deleted invoices. However, you cannot restore the deleted invoice. You can print out or save the transaction report so that you have the information to re-enter as a new invoice.  

 

Here's how to access a deleted invoice

 

  1. Run the Voided/Deleted Transactions Report by selecting “Reports” and then “Accountant“.
  2. From here, you should be able to see the detail of the invoice in question.
  3. You can add columns for more information on this report as well.
  4. You cannot  restore the deleted invoice. You can print out or save the transaction report so that you have the information to re-enter as a new invoice.

 

To run Audit Trail Report. Here's how: 

 

  1. Click Reports at the top menu bar and choose Account & Taxes.
  2. Select Audit Trail. 
  3. On the report screen, click Customize Report.
  4. Go to the Filter tab and search for Transaction type.
  5. Choose Invoice and hit OK.
  6. Filter the dates. 

 

You can go through these articles to help guide you in customizing a report in QuickBooks as well as searching related articles for your future task:

 

 

If there's anything else you need, please let me know. I'd be more than willing to lend you a hand. Stay safe!

Ana36
Level 1

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

I cant choose the invoice number when creating invoice in customer

 

Whats my option

RenjolynC
QuickBooks Team

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Thanks for chiming in on this thread, Ana36.

 

To clarify, is the Invoice No. field missing when creating the invoice? If so, make sure to enable the Custom transaction number option in the settings. This will allow you view and change your transaction numbers.

 

Here's how:

 

  1. Go to the Gear > Account and settings
  2. On the left panel, click Sales.
  3. In the Sales form content section, turn on the Custom transaction numbers feature. 
  4. Hit Save and then Done.

For more details, you watch a video tutorial in this article: How to change the invoice number on sales forms.

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Have a great day ahead.

Labrat
Level 1

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Yes I tried to delete some "dead" accounts in the batch actions and those customers are the only ones I have left.........it deleted all my active customers invoices

Rubielyn_J
QuickBooks Team

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

Thanks for joining this thread, @Labrat.

 

I'm here to assist you in reaching your goals in QuickBooks. However, I need more details about your concern.

 

I'd like to know what's your concern about the deleted customer invoices. I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.

 

Let me also share these links to help you record and send invoices in QuickBooks:

 

 

Please utilize the Reply button to add a comment. I'll keep an eye out for your reply. Take care!

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