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Level 1

How do I change company's email address associated with sending invoices? I have change email address through settings but when I send an invoice, it still uses old email

 
3 Comments
QuickBooks Team

How do I change company's email address associated with sending invoices? I have change email address through settings but when I send an invoice, it still uses old email

Hi there, bazhen-lapenko.

 

Thank you for posting here in the QuickBooks Community. I appreciate you for performing the steps to change the company's email address through Account and Settings.

 

The email address that will appear on the sales form is the one in the Customer-facing email field. That being said, I suggest changing the email from that option in the Account and Settings.

 

Here's how:

 

  1. Click the Gear icon at the upper right corner. Then, choose Account and Settings.
  2. Select the Company tab and go to the Contact info section.
  3. Click the pencil icon. Then, enter the new address in the Customer-facing email option.
  4. Hit Save and Done to save your changes.

 

I’m also adding a guide where you’ll see detailed instructions on how to edit the business name and tax info. It includes instructions about updating the payroll services information and QuickBooks Payment: Change your business name, contact info, or EIN in QuickBooks Online.

 

In case you'll want to change the email address, user ID, or password as well, please check this article to see steps: Change your email, user ID, or password for QuickBooks Online and QuickBooks Self-Employed.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Level 1

How do I change company's email address associated with sending invoices? I have change email address through settings but when I send an invoice, it still uses old email

I'm new and trying to send invoices but they say intuit and it goes to spam

Moderator

How do I change company's email address associated with sending invoices? I have change email address through settings but when I send an invoice, it still uses old email

Hello there, kugleli.

 

The steps to change or update the email address in QuickBooks Online were already provided in the earlier response.

 

Due to your email provider's security protocols some emails from Intuit or QuickBooks are routed to the Spam folder. Hence, we are suggesting to review your Spam folder if you're expecting specific email notifications from us.

 

To prevent this from happening again, you can add the Intuit or QuickBooks email addresses as your trusted sender or receivers. You can do this through your email provider settings. If you're not familiar with this, I'd recommend reaching out to the email provider's technical supports. They can guide you in doing this.

 

Feel free to get back to us if you have more questions. Have a great day!

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