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Community Contributor *

How do I unvoid an invoice and revert it back to the "viewed" stage?

 
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Best answer 04-09-2019

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QuickBooks Team

Re: How do I unvoid an invoice and revert it back to the "viewed" stage?

Hello there, @rameet.

 

I'd be glad to help link the deposit to the open invoice in QuickBooks Online (QBO).

 

Once done recording the deposit in QBO, you must record a Receive Payment under your customer's name and use the deposit check as a credit on the invoice.

 

  1. On the Receive Payment page, select the correct customer.
  2. Under Outstanding Transactions, select the open invoice.
  3. Look for the deposit created under Credits.
  4. Click Save and close.
  5. Once done, you can open the transaction list of your customer to check if the invoice was already paid.

You can see attached screenshots for additional reference.

a7 the customer's invoice 1.PNG

a7 bank deposit 2.PNG

a7 receive payment 3....PNG

a7 invoice paid4.PNG

 

To learn more about linking a deposit to an invoice, you may check this article: How to link a deposit to an invoice.

 

On the other hand, you can also check our Help articles for your future reference: Help articles for QuickBooks Online.

 

You can always add a post/comment below if you have any other questions about deposits or invoices. I'm always here to help you!

View solution in original post

5 Comments
QuickBooks Team

Re: How do I unvoid an invoice and revert it back to the "viewed" stage?

Hello there, @rameet,

 

There isn't an option to revert an invoice once voided.

 

As another workaround, you can use the Audit log to view the details and re-enter the voided transaction.

 

Here's how to locate the invoice:

  1. Click the Gear icon.
  2. Under Tools, select Audit Logauditlog1.PNG
  3. Select the exact User, Date, and Events filters from the Filter drop-down.
  4. Click Applyauditlog2.PNG
  5. Locate the voided invoice.
  6. Under the History column, click Viewauditlog3.PNG
  7. Use the information from the Audit History when you create a new invoice with the same information. auditlog4.PNG

Please check out to this article for additional information with voiding or deleting transactions in QuickBooks Online: How to void or delete an invoice or other transactions.

 

Keep me posted if there's anything I can help you with navigating your sales forms in QuickBooks. I'm always around whenever you need help.

Community Contributor *

Re: How do I unvoid an invoice and revert it back to the "viewed" stage?

Thank you! 

 

Another question I have is that the customer for this invoice mailed us a check. When I deposit the check can I link it to the invoice and designate it as PAID? 

QuickBooks Team

Re: How do I unvoid an invoice and revert it back to the "viewed" stage?

Hello there, @rameet.

 

I'd be glad to help link the deposit to the open invoice in QuickBooks Online (QBO).

 

Once done recording the deposit in QBO, you must record a Receive Payment under your customer's name and use the deposit check as a credit on the invoice.

 

  1. On the Receive Payment page, select the correct customer.
  2. Under Outstanding Transactions, select the open invoice.
  3. Look for the deposit created under Credits.
  4. Click Save and close.
  5. Once done, you can open the transaction list of your customer to check if the invoice was already paid.

You can see attached screenshots for additional reference.

a7 the customer's invoice 1.PNG

a7 bank deposit 2.PNG

a7 receive payment 3....PNG

a7 invoice paid4.PNG

 

To learn more about linking a deposit to an invoice, you may check this article: How to link a deposit to an invoice.

 

On the other hand, you can also check our Help articles for your future reference: Help articles for QuickBooks Online.

 

You can always add a post/comment below if you have any other questions about deposits or invoices. I'm always here to help you!

View solution in original post

Community Contributor *

Re: How do I unvoid an invoice and revert it back to the "viewed" stage?

Thanks!

QuickBooks Team

Re: How do I unvoid an invoice and revert it back to the "viewed" stage?

You're always welcome, @rameet.

 

Please know that I'll be right here to help you if you any other QuickBooks concerns, just add a post on our Community page or add a comment below.

 

On the other hand, you may also check these articles to learn more about receiving payments and recording deposits:

 

Have a great day ahead!

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