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How to void a check already issued

 
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Best answer 10-15-2018

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QuickBooks Team

Hello lana, When the check hasn’t been cashed, and wasn’t...

Hello lana,

When the check hasn’t been cashed, and wasn’t included in your previous reconciliation, you can void it by following the steps below:

  1. Select Accounting from the left menu.
  2. Select Chart of Accounts at the top.
  3. Select the bank account the check you need to void was recorded under and choose View Register.
  4. Locate the desired check and click to highlight.
  5. Click Edit.
  6. On the bottom center click More and select Void.
  7. Confirm Are you sure you want to void this check? by selecting Yes.

However, if the check was included in your previous reconciliations, you’ll need to undo the reconciliation then delete the transaction. Once done, you can then redo the reconciliation process.

As always, I recommend getting the help of an accountant before doing so.

Thank you for giving me the chance to help you today. If you have any further questions, feel free to ask.

7 Comments
QuickBooks Team

Hello lana, When the check hasn’t been cashed, and wasn’t...

Hello lana,

When the check hasn’t been cashed, and wasn’t included in your previous reconciliation, you can void it by following the steps below:

  1. Select Accounting from the left menu.
  2. Select Chart of Accounts at the top.
  3. Select the bank account the check you need to void was recorded under and choose View Register.
  4. Locate the desired check and click to highlight.
  5. Click Edit.
  6. On the bottom center click More and select Void.
  7. Confirm Are you sure you want to void this check? by selecting Yes.

However, if the check was included in your previous reconciliations, you’ll need to undo the reconciliation then delete the transaction. Once done, you can then redo the reconciliation process.

As always, I recommend getting the help of an accountant before doing so.

Thank you for giving me the chance to help you today. If you have any further questions, feel free to ask.

Active Member

Re: Hello lana, When the check hasn’t been cashed, and wasn’t...

Please clarify what "redo the reconciliation/s" means?  Does this require selecting cleared items again?  What if you have to go back more than one reconciliation?  Does QB have any tools to facilitate this laborious process?

Moderator

Re: How to void a check already issued

Hello, vr2022.
I'd be glad to walk you through on how to undo your reconciliation. So let's get started.

 

If you are an accountant, you have the ability to undo your reconciliation in the new Reconcile screen by following these steps below:

  1. Click the Gear icon in the upper-right hand corner.
  2. Select Reconcile.
  3. Click the Reconciliation History link in the upper-right-hand part of the page.
  4. Choose the correct Account and Report period.
  5. Find the report and click the drop-down arrow beside View report.
  6. Select Undo and Yes to confirm.
  7. Click Undo and then OK.

You can refer to the Undo a reconciliation in QBOA article for detailed steps with a video.


On the other hand, if you're not an accountant, unreconciling the transaction manually will affect your beginning bank balance. I'd suggest consulting an accountant for more expert ways of dealing with this kind of situation. Also, you may find this article helpful:  How to unreconcile a transaction or undo a reconciliation.

 

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps.

 

Please let me know if you have other questions about reconciliation. Have a good one.

Active Member

Re: Hello lana, When the check hasn’t been cashed, and wasn’t...

I want to void a cheque.  When I select EDIT on the cheque I want to void, it goes to the cheque details screen but there is no button for MORE or VOID.  The only options are PRINT or DELETE.  If I select DELETE, it refuses, saying that it can only delete the most recent paycheque to that employee.  

What should I do?

Moderator

Re: Hello lana, When the check hasn’t been cashed, and wasn’t...

Hello b_burgess,

 

We can only void or delete the most recent paycheque of an employee. After that, you should be able to delete the affected paycheque.

  1. Click Workers on the left menu and go to the Employees tab.
  2. Choose an employee profile and go to the Paycheck list.
  3. Select the recent paycheque and click Delete.
  4. Mark the I understand that this action... box.
  5. Click Delete Paycheque (Paycheck).

Then, recreate the other paycheques you've deleted earlier.

 

Let me know if you need more assistance with this. 

Active Member

Re: Hello lana, When the check hasn’t been cashed, and wasn’t...

Hi,

 

Thank you for your reply, but it won’t allow me to delete the cheque. 

 
Here are screen shots from what happens...
 
1- I click on DELETE:
image1.jpeg
 
 
2- I click YES to confirm delete:
image2.png
 
 
3- it won’t delete, I click OK, then it returns me back to image 1. 
image3.png
 
 
Any suggestions?

Brendon.
Moderator

Re: Hello lana, When the check hasn’t been cashed, and wasn’t...

Hi b_burgess,

 

Thanks for coming back with additional details.

 

Since you're getting an error when voiding a paycheque, we need to pull up your payroll account to help you do it. Please contact so our payroll support team can help you further.

  1. Go to this link: https://help.quickbooks.intuit.com/en_CA/contact.
  2. Select QuickBooks Online.
  3. Select Payroll then Employees.
  4. Click on Get Phone Number, Send Email, or Start a Chat

If you need anything else, please post them here.