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Level 1

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

I followed the directions I found to enter a vendor credit, I am not sure what account to put it under so I just used ask my accountant. I don't show any credits when I go to set credits to pay a bill. I am not sure what I have done wrong to not show any credits. I have tried different account to see if that would make it show up but it doesn't. 

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Level 2

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

When a Vendor gives you a credit it is usually for something you had returned. If that is the case then you simply use the account such as materials or office supplies.

Now, to see if we can find that credit. "Vendors"  "Vendor Center", Go to the Vendor. In the Box to the right under the "Transaction" Tab is "Show", schroll down and click on "All Transacations". Then search for the credit. Once you find it then double click on it. Click on the tab above in "Reports" then click on "Transaction History". This will show what happened to that credit.

If the credit had somehow been attached to another bill, then go to the credit, click from credit to bill, then back to credit. This is the only way I know to disconnect the credit from the bill.

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Level 1

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

I followed your instructions but I have a question: wouldn't you think that after 18 or 19 years of Quickbooks desktop, there would be a simple way to search for a payment, double click on it, see the invoices that were paid AND a line item that shows the credit amount that was used in this payment?

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Level 1

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

I followed your instructions but I have a question:  wouldn't you think that after 18 or 19 years, the VIPS at Quickbooks Desktop would have developed a simple way for customers to find a vendor's payment, double click on it, see what invoices were paid AND also see what credit was applied in this payment? 

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QuickBooks Team

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

Hi QuickDen7,

 

You'll want to create a bill to record a vendor's credit. Once it's paid, you'll see the available credits at the bottom of the screen. I'll walk you through how.

 

To create a vendor's credit:

  1. Click Vendors, then Enter Bills.
  2. Click the Credit radio-button at the top. Then, enter the credit details or click the Items tab.
  3. Click Save & Close.

To apply the credit to a bill:

  1. Click Vendors, then click Pay Bills.
  2. Select the bill under Show bills section.
  3. Scroll down towards the Discount & Credit Information For Highlighted Bill section, click the Set Credits button.
  4. Click the Credits tab, then mark credit balance to use.
  5. Click Done. Then, click Pay Selected Bills.
  6. Click Done when prompted.

Once done, you can pull up the Transaction List by Vendor report to see the vendor's payment, bill, and the credit's applied.

 

Here's how:

  1. Click Reports.
  2. Click Vendors & Payables, and then Transaction List by Vendor.
  3. You can also click on the Customize Report button at the top to filter the report.

Additionally, you can find these transactions in the vendor's profile. The credit is posted in the Balance Total column.

 

I've added these articles for future reference: 

The Community is always here if you have other questions. Please don't hesitate to reach out anytime.

 

vendorcredit1.JPG vendorcredit2.JPG vendorcredit3.JPG vendorcredit4.JPG

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Level 1

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

I followed these instructions but when I go to vendor- pay bills - the credit doesn't show up.  When I go to the vendor report, it shows the credit.  

 

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Moderator

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

It's nice to see you here in the Community, CrossingsT.

I'm here to help you go over to your credit and have it applied to your vendor bill in QuickBooks Desktop. Let's get this sorted out.

 

The credit will still show on the report even if it's already tied to a bill or not. To better isolate the issue, you may want to check the Transactions History of the credit and see if it's applied to a bill.
 

Here's how:

 

  1. On the report screen, double-click the Credit to open it.
  2. Go to Reports at the top and click Transaction History.
  3. You'll see the bill associated with the credit.

 

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If you want to un-apply the credit from the bill, you can follow the detailed steps in this article: Remove or un-apply a credit from an invoice or bill.

 

If you require more information about the vendor credits in QuickBooks, you’ll find detailed instructions by pulling up the article in your company file. Just press F1 on your keyboard.

 

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For additional help, you can also reach out to our QuickBooks Desktop Support.

 

  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Click Contact us.
  3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you.

You can always get back to me if you need more help vendor credits in QuickBooks Desktop. I'd love to help.

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Level 1

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

Thank you for the quick response.   When I look at the transaction history - it says there isn't any for this credit, and it doesn't show up when I click on pay bills.  However, it does show up in bill tracker as a credit and when I look under the vendor it shows that there is a credit but not that it has been paid/deposited.    

Highlighted
QuickBooks Team

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

Thanks for the update on this goes, @CrossingsT1.

 

You should be able to set the vendor credit on the Pay Bills screen even if it's not yet deposited into your bank account.

 

Let's enter those transactions using a sample file to isolate the issue. 

 

You can always use and play around with the sample file to test transactions that aren't working on the original file.

 

If that works, then transactions on the original company file may be damaged. You need to run the verify and rebuild utility to resolve data issues.

 

If the same issue persists, your QuickBooks company file is already affected. Thus, you need to clean install to replace the QuickBooks system files on your computer. 

 

To do so, please follow the solutions outlined below:

 

Step 1: Make sure a clean install is right for you.

Step 2: Gather info and back up your data.

Step 3: Uninstall QuickBooks Desktop.

Step 4: Download and install the QuickBooks Tools Hub.

Step 5: Run the Clean Install Tool.

Step 6: Reinstall QuickBooks Desktop.

 

Please follow this article on how perform each steps above: Clean install QuickBooks Desktop. This page provides a detailed solution and additional information to help you with the process.

 

Let me know how everything turns out. If you're getting the same result, leave a comment below so we can try other steps to resolve this.

Highlighted
Level 1

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

Hmm....this doesn't make sense to me.  The funds have already been deposited.  We received an electronic credit from a vendor.  So, I followed the steps in help file/instructions.   I recorded the deposit, created a credit and then tried to do the last step.  The credit shows up in the vendor's list, but not in the list to pay bills, so I can't associate the deposit with the credit for this vendor.  

Highlighted
Moderator

I entered a vendor credit but it is not showing in the set credits to pay a bill. How do I make sure it is entered correctly to pay a different bill?

Hi there, @CrossingsT1!

 

You'll have to select your Accounts Payable account for your deposit so you can successfully record your vendor's credit. I'll be happy to help you accomplish this.

 

To start with, upon depositing your vendor's credit, you'll have to select your account's payable account. This way, it'll be recorded as an available credit to be applied as payments for your bills. To do that:

  1. Go to Banking.
  2. Select Make Deposits.
  3. Under RECEIVED FROM, select your vendor.
  4. On the FROM ACCOUNT column, select your Accounts Payable account.
  5. Enter the amount of your vendor's credit.
  6. Click Save & Close.

Onde completed, here's how you can link the deposit to your vendor's credit:

  1. Go to Vendors.
  2. Select Enter Bills.
  3. Click Credit.
  4. Choose your vendor.
  5. Select the account or item of your vendor's credit.
  6. Enter the amount.
  7. Click Save & Close.

After following the steps above, you can now successfully pay your bills with your vendor's credit you just recorded.

 

To add, here's an article you can read to learn more about how to record a vendor's credit and link it to your bills: Record a Vendor Refund in QuickBooks Desktop.

 

Also, I've added one of our helpful article that'll help you handle your future tasks about recording your vendor's credit: Transfer and Apply Credit from one Vendor to Another in QuickBooks Desktop.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

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