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SusannaR
Level 3

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

This is an issue with HOW the 3 part form is matching up to the boxes.

 

This is NOT about using the internal QB's alignment feature.  Please do not respond with that information.

 

I understand this is happing to MANY.   

 

I can print the 3 part 1099 fine ---- BUT THE TOP ONE IS TOO LOW AND THE BOTTOM ONE IS TOO HIGH.  ONLY THE MIDDLE ONE IS HITTING THE BOXES CORRECTLY.  So you can see that moving it up or down will only make one better while making the other worse.   

 

So, QB's had a new form they needed to print to --- the new 3 party form.   But QB's did such a crap job on preparing for the new form, that it doesn't print WITHIN the form itself.  

 

It's NOT an issue of not having the latest QB's update.   It's NOT an issue with the computer having Windows 11.  It is NOT an issue with the forms themselves.   

 

IS QB'S WORKING ON FIXING THIS AND IF SO WHEN?   THE FORMS ARE DUE OUT BY THE 31ST.  

 

It's like last year all over again, but with a new problem.  

 

Anyone having this issue?  Anyone able to get this issue fixed?   

17 Comments 17
LollyNino_C
QuickBooks Team

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

I appreciate the steps you've performed to get your customized invoice to be aligned, @SusannaR

 

Let's perform some troubleshooting steps that can help us fix this. To start, use the coarse adjustments if you are using invoices, or forms purchased from Intuit. 

 

Before doing so, make your continuous-feed printer is turned on, connected to your computer, and that the forms you want to print are in the printer's paper feed. 

 

Here's how:

  1. Go to the File menu, then pick Printer Setup.
  2. Select Check in the Form Name drop-down.
  3. On the Printer type drop-down, choose Continuous (Perforated Edge).
  4. Click the Align, then the Coarse button. Hit OK on the pop-up message.
  5. Check the pointer line and note the number closest to the arrow points.
  6. Enter this number in the Pointer Line Position field, then OK

There is a link to an article that explains how to use QuickBooks' coarse adjustments and fine alignment adjustments: Align checks, invoices, and other forms for continuous-feed (dot matrix) printers

 

I've added this article, Print paychecks for the detailed steps. It provides several ways on how you can print checks in QuickBooks Desktop. 

 

Let me know how this goes and leave a reply below. I'll be around if you need help printing 1099 forms in QBDT. Have a good one.

SusannaR
Level 3

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

This is not a simple alignment issue.   The top prints too high.  The bottom prints too low.  Moving it up or down will only make one of the two worse.    

SusannaR
Level 3

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

I do not have a dot matrix printer.  I have the same printer I have used to print QB's forms for several years.   The issue is with the new 3 part form not lining up to the boxes on the form.      The top form is too high.  The middle is fine.  The bottom is too low.   I can't simply align the form up or down, as that will make one of them worse.  I understand that this is happening quite a bit to many users.  

JonpriL
Moderator

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

Hi @SusannaR, I want to ensure this problem is addressed timely.

 

To all customers who are having trouble printing 1099s, the supposed fix where to install QuickBooks' latest released versions. Press the F2 key on your keyboard and review the list below for reference.

 

QuickBooks for Windows:

 

  • QuickBooks 2022/Enterprise 22 - R3_71 (or later)
  • QuickBooks 2021/Enterprise 21 - R8_62 (or later)
  • QuickBooks 2020/Enterprise 20 - RR13_39 (or later)
  • QuickBooks 2019/Enterprise 19 - R16_55 (or later)

 

QuickBooks for Mac:

 

  • QuickBooks Mac Plus 2022 R4 (or later)
  • QuickBooks Mac 2021 R8 (or later)
  • QuickBooks Mac 2020 - update coming soon
  • QuickBooks Mac 2019 - update coming soon

 

Since the issue persists, I recommend contacting our Customer Care Support. You can work with one of our specialists to let our engineering team investigate why the latest released still not printing forms as expected. I'll show you how.

 

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a few words describing how your 1099s are not aligned in the Tell us more about your question: field. 
  5. Select Search.
  6. Choose a channel where you wish to connect with our dedicated support.

 

I want to include that reaching out to our team online is best during business hours from 6 AM-6 PM PT Monday-Friday.

 

I'm adding this reference for tips and guides to utilize in preparation for the coming year-end: Complete Certain Tasks in QuickBooks to Prepare for the New Fiscal or Calendar Year.

 

Don't hesitate to post a reply below if you have other questions or concerns with taxes and forms. I'm always around and ready to help. Take care and stay safe!

C in FL
Level 2

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

I am having the same issue.  Every year this same problem gets worse.  I will NOT be buying the new version.  Any recommendations for a better accounting program?

surfsidehoa
Level 2

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

I am having the exact problem.  1st contractor fits perfectly but 2 & 3 are out of line and can not be used.  I have used a lot of paper but can't get it adjusted.  I have QuickBooks Online and it doesn't line up.  I would like to know if they have a fix for this immediately.  Will i get an answer?

Bryan_M
QuickBooks Team

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

Thank you for joining the Community thread, @surfsidehoa.

 

It seems you posted a relevant question my colleague, @RoseJillB, answered. Please see this link for more details: https://quickbooks.intuit.com/learn-support/en-us/taxes/re-unable-to-print-form-1099-nec/01/1192716#...

 

I'm adding these relevant articles that you can utilize in the future:

 

 

Come back to us if you have further questions about 1099 Forms printing. We'll be happy to lend a hand. Have a good one!

RoseWorks
Level 1

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

I have the same 1099 - when I'm trying to print 3 on a page - if I line up the middle one, the top one is too low and the bottom one is too high.  I've spend so much time on this I may not get them done in time and face penalties.  Aggravation to the max.

Bravura
Level 3

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

It's your scale in adobe. It's either printing at 97% or something like that you need to go into the print settings and make sure it's printing at 100% scale

marshallwestfall
Level 1

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

I found a workaround.  Print the 1099's to PDF.  Then save the PDF as a Word Document.  Then print the Word document. 

Bravura
Level 3

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

This would work because it's likely the scale settings when printing PDFs. If you go to print settings and choose "more settings" you'll see that your scale is likely set to 97%. I don't know why it would do that, I've never printed ANYTHING at that scale but that's what it does to me every time. 

 

You wouldn't have the same problem in Word cause the print/scale settings are saved by program. 

 

 

LesBks
Level 2

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

Each Year~  (DESK TOP)

The same thing happens and only way to fix is to have a long drawn out Tech Support Call.

  Tip...  Make sure you are at a nearly Print Function for either 1099's or 1099-NEC

 

    File,

       Printer Setup,

          Scroll to Top,

             1099's/1096,

                  Okay,

CraneIT
Level 2

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

There is an extra carriage return between the Payer's name and the TIN boxes in the top form versus the bottom two. This is happening on freshly updated QB Enterprise 2024 installs (yesterday). This can not be fixed with the alignment adjustment. The red boxes in the attached are all the same size in the attached screenshot of the sample that can be printed from the alignment dialog box. It clearly shows there's more space in the top form than the other two.

QB Sample 1099-NEC.png

CraneIT
Level 2

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

I have also performed every solution in the Fix PDF and Print problems with QuickBooks Desktop help page: https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-users/troubleshoot-pdf-print-p...

Easybar123
Level 1

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

Hello! I am having the same issue. Is this being addressed for 2024 1099 prep?

On 1099-NEC

Top entry is low

Middle entry is perfect

Bottom entry is high

AnaRose_Q
QuickBooks Team

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

Yes, I have a fix to help you prepare your 1099 forms in QuickBooks Desktop, @Easybar.

 

First, if you're using checks, invoices, or other forms purchased from Intuit, begin with the coarse alignment adjustments.

 

Before proceeding, make sure that your continuous-feed printer is turned on, properly connected to your computer, and that the forms you intend to print are correctly loaded into the printer’s paper feed.

 

Here's how:

 

  1. Go to the File menu, then choose Printer Setup
  2. Select the form you want to print from the Form name dropdown.
  3. From the Printer type dropdown, then select Continuous (Perforated Edge).
  4. Click the Align, then the Coarse button.
  5. Hit OK on the pop-up message.
  6. Check the pointer line and note the number closest to the arrow points.
  7. Enter the number in the Pointer Line Position field,
  8. Hit the OK button. 

 

If the issue still persists, I recommend contacting our, I recommend contacting our Live Support team for further assistance. They have the essential tools to examine your account and can also offer a screen-sharing session. This will enable them to ensure that your account is up to date.

 

Here's how:

 

  1. Sign in to your QuickBooks company.
  2. Select the Help (?) button.
  3. Choose the 'Assistant' tab to get help from the QB Assistant, or select the 'Search' tab to enter your question and find help articles.

 

For a detailed process on the steps provided, visit this link: Fix print alignment of continuous-feed printers.

 

If you're paying your employees with paper checks, you can easily print them directly from your payroll product, feel free to check out this article: Print or reprint paychecks and pay stubs.

 

I'm here in the Community forum ready to offer you personalized support with handling 1099 forms in QuickBooks Desktop. We'll keep this thread open for any inquiries you might encounter, and I'll respond swiftly to provide the assistance you need.

CraneIT
Level 2

1099 Forms printing incorrectly --- one is too high, one is too log ---THIS IS NOT ABOUT ALIGNMENT SETTINGS

What if we're not using forms purchased from Intuit? We're also not using continuous feed forms, just single 8.5"x11" sheets.

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