Accountants changes QBY file failed to import

I'll help you resolve this, danbpc.

Did you encounter error messages when trying to import the accountant's changes? This will help me provide accurate steps to resolve this. 

You can only view the changes on the file via importing it to QuickBooks. There may a need for you to send another Accountant’s Copy, and let your accountant work with it.

Also, when importing an accountant's changes, the client and accountant

should use the same version or year of QuickBooks Desktop. 

To learn more about adding your accountant’s corrections to update your accounts, please check out this article: Import your Accountant's Changes.

I've also added these articles to help you successfully import the file:

• Resolve Errors and Unexpected Results When Importing Accountant’s Changes.
• Resolve Errors When Creating or Working on an Accountant’s Copy

I'll look forward to seeing your response here in the Community. I'm always here to help you out again.

The attached is the unhelpful error message.  I got this message, by launching quickbooks from clicking on the QBY file on my hard drive. So I know that it quickbooks is referencing the QBY file. 

What I do not understand is why there is no way to view the contents of the file to have a work around for this situation.  The problem will cost me money I do not want to spend if I have my CPA redo her work to get this fixed by her per your suggested method of re-creating the accountants copy.  What is to say the new Accountants copy will not have the same result. 

Thanks for providing the error screenshots, @danbpc.

I understand that you don't want to spend more money to recreate the Accountants' Copy in QuickBooks Desktop (QBDT). I'm here to provide troubleshooting steps and a workaround for you to resolve the QBY file.  

To start let's make sure that you've selected the exact file when browsing it in your account. 

Second, guarantee that the restriction box is unchecked. To check this, please follow the steps below. 

1. Go to the File menu, then choose Send Company File.
2. Select Accountant's copy, then Client Activities.
3. Pick Remove Restrictions.
4. Uncheck Yes, I want to remove the Accountant's Copy restrictions, then OK.

For more information, visit this link: Remove the accountant's copy restriction.

Once confirmed, re-import the file to verify if it's already functioning well. If the issue persists, I'd suggest letting your accountant use the Accountant’s Copy File Transfer service to send their changes through the web. You may refer to this link: Learn about the Accountant's File Transfer Service.

Once done, import it again by choosing the Import Accountant’s Changes from Web. After that, review the changes and tap Close. For the complete instructions, check out this page: Import your accountant's changes into your company file in QuickBooks Desktop.

Additionally, please talk to your accountant before performing the steps. This way, we can ensure that everything is good. 

I've also added some articles about Accountants Copy FAQs and other related topics. 

• Use the Accountant's Copy
• Troubleshoot Accountant File Transfer service issues

Feel free to leave a post below if you have other questions about this matter. I'm always here to help.

First off, my CPA's time is not pennies.   It is 175.00/hr, with an hour minimum, that I get to pay extra because of not being able to get at the accounts changes file in any fashion because of this problem.

Second I am not following your solution after removing the accountants copy restriction on my business quickbooks.  I understand how to remove the accountants copy restrictions.  After that you need to provide a clearer outline of what you think needs to be done.

I appreciate your time posting back again here, @danbpc.

As much as I want to further check this, however, I'm unable to open your account here for security purposes. 

In this case, I encourage you to contact our support team. They have advance tools to check your account and further investigate the cause of the error. 

Here's how: 

1. Open your QuickBooks file.
2. Go to the Help menu.
3. Select the QuickBooks Desktop Help tab.
4. Click Contact Us.
5. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

Phone support may be limited due to volume. You may refer to this link for more info: Support Hours.

Additionally, I'll be adding these resources about Accountants Copy: 

• Import your accountant's changes into your company file in QuickBooks Desktop.
• Troubleshoot Accountant File Transfer service issues

Feel free to let us know how this goes so we can also review other options. I'm always around to help you. Advance Happy Hearts day and have a great weekend!

Also, when importing an accountant's changes, the client and accountant

should use the same version or year of QuickBooks Desktop.

This is pretty critical and there should be a system wide notice to all users.  I'm having the same problem with a Fatal Error warning.  I've NEVER had a problem with uploading Accountant's Copy and I've been using QB since 2004.  QB is forcing upgrades.  I  upgraded from 2019 to 2021 QB Desktop Pro.  I'm still having the problem and Technical Support advises other's are having this problem.  They never said client and accountant must have the same year version.  Not once in 3 attempts to resolve this issue.  I'm "on the list"  but its been nearly 3 full weeks since any attempt has been made to contact me.  I checked again today.  If Intuit is going to charge a minimum of $400 a year for their software, uploading an Accountant's copy should be a top priority.  Get this fixed!

I had the same issue, after hours of no help with Intuit Support I was asked to buy the upgrade to Desktop Pro 2021 and that it will work and I will not have to pay for support. Well I did and spent 3 hours with support trying to escalate the issue to a manager or Tier 2 neither of which would talk to me, they kept texting the tech saying to enter everything manually. 

Intuit support has been helpless, they put front end people that just look at the internet for solutions and then they do not help them escalate the process. 

I am beyond fed up with Intuit as I still cannot resolve the issue.

Hi

The error occurs after the incorporation begins. The error is noted and the program request that info be sent to intuit. If the "send" options is selected it appears to start to send and then returns to the same window. It "don't send" is selected, the program closes after this message "aborting application: QuickBooks is now terminating" is seen.

Thanks for joining us here in the Community, @Dott211.

Having you submit your info to Intuit successfully, is my priority. Let's perform some troubleshooting steps to help fix this error.

QuickBooks aborts when it is unable to proceed any further and crashes while the save process is going on or any changes are made to its company files. It is basically the software asking the user to abort the ongoing transaction and resume by restarting the software.

There are multiple reasons for the occurrence of QuickBooks abort error:

• Damaged or missing QBWUSER.INI files, hardware issues or a damaged Windows.
• Firewall and Antivirus installed in your system clashing with the QuickBooks processes and making QuickBooks abort its current task.
• Configurations of different versions of QuickBooks clashing within a multi-user setup.
• Multiple computers hosting the QuickBooks company file.
• Sleep or hibernation mode is turned on while the computer is saving the company files.
• A disruption between the flow of data between devices storing the files. (This happens only when the files are saved and stored on different devices whereas your computer is on the network)

To fix this, download and install QuickBooks diagnostic tool. This tool mainly analyses and highlights faulty Windows components and fixes problems within them.

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

For more details about this process, please see this link: Fix company file and network issues with QuickBooks File Doctor.

If the problem continues, you may disable your Antivirus Application as well as your Windows Firewall. Antivirus software and Windows Firewall are designed to block security threats for your system and thus, inadvertently, they sometimes block certain programs from running on your system. 

If doing this doesn't make a difference, you can rename QBWUSER.ini file on your system. This method is used if the user is unable to open a company file stored on the network location.

For complete details about this procedure, please refer to the solution number 3 on this article: Rename the QBWUSER.ini file.

After that, you may send the information again to Intuit. 

You can always get back to me if you need more help with this matter. I'll make sure you're all set. Have a lovely day!

The suggested response is very late.  I started this question back in Feburary when I originally had a problem.  I removed the restrictions on my book keeping because QB's constant nag screens about a month after I had a problem.  At this point, I do not know if I can go back and deal with the failure of the end of year adjustments to my book keeping.  I am very not happy with quickbooks at the moment because of this.  I think I still have the QBY file.  What has not been said is if one can recover from the error and use this file after doing all kinds of new things to my books, and removing the restrictions.  I thought the point was you can not.  For my day to day needs it is not that important.  For filing income taxes, and such it is a big issue.  My CPA knows there is a problem and it is likely they will need to clean up after this problem before doing my taxes for this year at this point.  That being said, QBs is getting blotted, overly complicated, and failing at supporting its product.  I am a big believer in the KISS principal, and this tool fails at it.

I thought I was the only one having issues with this, the Support staff and Tier 2 support are useless. I've been trying since March to get an answer regarding this problem with importing Accountants changes. 

Wish that I had the ability to select another Bookkeeping system "QUICKBOOKS SUPPORT STAFF & TIER 2 SUPPORT ARE IMBACILES"  its now August 31st with no resolution in site. 

I have called and tried to chat with QuickBooks three times regarding the system not allowing the accountant changes to import and no one can seem to give an actual answer. I do not want to manually enter the changes, and I can't afford for my accountant to figure this out for me. Each time I call they let me know I should upgrade for support. This is a new product and my accountant is using the same version. I am not paying you all for something that I feel is not an error on our part. This is obviously something else. I have done all of the requested updates, changes, hub tools, etc. I do not believe this is on my end.  Please have tech look into this.

Hi there, @blpelp. I want to make sure your issue get's resolved.

I appreciate all the steps you've performed to fix this. Since you're still getting the same results, I recommend contacting our QuickBooks Technical Support to check this problem. They have the tools to pull up your account to deep investigate the root of the problem. 

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

You can also check out this link for more information to connect with them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

For additional reference, to know more about Accountants Copy, see the below articles:

• Import your accountant's changes into your company file in QuickBooks Desktop.
• Troubleshoot Accountant File Transfer service issues

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

---

@blpelp wrote:

Each time I call they let me know I should upgrade for support. This is a new product and my accountant is using the same version.

 

@blpelp 

Are you using QB Desktop 2022 and is your accountant using QB Desktop 2022 Accountant edition?

I have the same issue. I keep getting the 'import changes' when I can't import changes. There has to be another way to enter the accountant changes without all this hassle.

And if the Remove Restrictions is grayed out? Then what???

I've never had this problem, either. It's frustrating considering the amount of $$ we pay just to be hamstrung trying to perform normal, everyday tasks!

I NEVER shut off the restrictions yet, here we are.....

With the amount of people having the same issue, it sounds like a program glitch that needs to be addressed. Not many of us can afford to have our accountants update our files.

What is Intuit's plan to rectify this problem?

I understand where you’re coming from, @Shauna22. 

I hear you and realize the importance of being able to import the accountant’s changes considering its cost. Please know that this isn’t the kind of service we want you to experience. Rest assured that I’ll provide further details to assist you.

The option will be grayed out when you import changes to the wrong company file. It can also be that the restriction on the Accountant's copy is removed, or the file with the modifications is upgraded to a new version or edition of QuickBooks Desktop. 

If one of these appears to be the issue, you can save the changes locally on your computer before importing them. I'd also recommend that you use the verify and rebuild tool to repair any data damage that has happened.

If the steps given by my colleagues above as well as the suggestions I provided doesn't resolve your concern, I recommend contacting our QuickBooks Desktop support. They will be able to check your account and further investigate this behavior. Just make sure to check our support hours so we’ll be able to assist you on time.

Here’s how:

1. Click the Help menu and select QuickBooks Desktop Help.
2. Click Contact us.
3. Enter your concern, then tap Continue.

I’ve added these resources to help you with managing your Accountants Copy: 

• Import your accountant's changes into your company file in QuickBooks Desktop.
• Troubleshoot Accountant File Transfer service issues

Once everything is settled, you can then import your Accountant's copy. Feel free to read this article: Resolve errors and unexpected results when importing the Accountant's changes.

I'm only a comment away if you have any other questions about the accountant’s copy or any other QuickBooks-related concerns. I’d be glad to answer them for you. Keep safe.

I am having the same issues.  I click on import accountants changes and it does nothing!  2 chats with support and one call over 2 hours upgrading to the newest version and still no resolution.  

I get right to the import screen as always and click import and nothing.  The only buttons that work are the print and close.  Not help, expand, collapse or import!  

Accountant is on the same version.  They have sent 4 files and I can't get QB to do anything.  

I'm not paying $150 anymore.  There has to be a fix on Intuit's side!  

I am having the same exact problem. Beyond frustrating. Calling Intuit is useless. Tier 1 support just reads me articles that I already read and tried on the internet. Spent over an hour getting no where. He tried to talk me into paying for support repeatedly. He now claims I will get a call back from Tier 2 in one hour. Fat chance. 
this is unbelievable. 

Hi Lwyr,

Thank you for joining the conversation. I'd feel the same way if I were in your situation.

We'll be helping you. We'll have someone look at your cases. However, you can still post back if you have any other concerns so we can help you from here. Take care.

Just a heads up.  I've not received a satisfactory cure to this problem since March 2021.  We're small enough company that I've scanned the invoices and sent them via .pdf but its an added chore.  It has been more than frustrating.  I've learned tho that Quickbooks may be a company but run solely on "pay someone else" for advanced support (maybe Quickbooks gets a chunk of that).  Quickbooks certainly wouldn't have to pay for customer support staff saving a gazillion dollars. 

None of this post is reassuring to me (the original poster) since March 2021.  Hope this latest poster will see some satisfactory help.  Doubt it.  Actually, I'm sure of it.