The link mentioned above no longer works. 

Welcome to the QuickBooks Community, kturner2022. Let's perform some troubleshooting steps to ensure you can open the link shared above. Beforehand, may I ask what particular link you're trying to view and if you received a specific error while clicking on it? I appreciate any further details so I can provide the correct solution.

In the meantime, I recommend opening the link using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache. 

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

Lastly, you may refer to this link/article to further guide you in effectively managing your income and expenses using QBO: Help guide for QuickBooks Online. It also contains topics about advanced accounting, banking, and payments to name a few.

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

This is the link. https://qbo.intuit.com/app/managebillableexpense.I have chatted with your chat support and they were unable to access it as well.

Thank you for getting back to us, kturner2022. 

I appreciate confirming the link you're referring which is no longer working. I've also tried it on my end and got the same result as yours. With that said, let me share other steps for you on how to remove a billable expense charge in QuickBooks Online (QBO) instead of accessing the https://qbo.intuit.com/app/managebillableexpense link. 

To remove the billable expense charge from the customer center, you can manually change the billable status of a transaction. To do this, here's how:

1. In the left menu, click Sales.
2. Go to the All Sales tab.
3. Click Unbilled Activity.
4. Choose the name of the customer the charge was marked billable to.
5. Look for the billable expense charge you need to correct in the Transaction List,
6. Choose Expense (or Check) at the top. 
7. Look for the items you marked as billable.
8. Uncheck the box in the Billable column.
9. Click Save and close.

For more information on this process, I recommend checking this link: How to remove a billable expense charge in QuickBooks Online.

Additionally, you can visit this article: Delete customer with unbilled charges. It contains some insights about deleting a customer with unbilled charges without getting an error. 

Please keep me posted in the comments if you have other concerns about managing unbilled activities in QBO. I'll gladly help. Take care, and I wish you continued success, kturner2022. 

So I tried to do what you wrote but the managebillableexpense screen just spins round and round.  I recently switched to QBO from desktop because QB was no longer going to support our payroll services.  This has been a tedious, frustrating, time consuming transition.  All of our past inactive clients switched to active and I cannot make them inactive because they have unbilled expenses.  This is not a feature I ever used and don't want to use and I want the past unbilled expenses to go away.  We have nearly a decade of transactions, probably over 200,000 so I would like to find a solution that gets rid of them all at once. Thank you

Hi there, @Korina Qu.

I appreciate you for bringing this to our attention. I'm here to provide some details about removing unbilled expenses in QuickBooks Online.

We can manually erase the transactions one by one after retrieving the unbilled costs from the Reports tab.

Here's how:

1. Go to the Reports then, search for the unbilled charges.
2. Click one transaction to expand.
3. Hit the More button from the ribbon
4. Lastly, select Delete the remove the file.

Once done, you can finally make your clients inactive. Follow this article on deleting them: Add and manage customers in QuickBooks Online.

Furthermore, you may find these articles helpful:

• How to remove a billable expense charge.
• How to enter, edit, or delete expenses.

Additionally, I suggest copying this link: https://qbo.intuit.com/app/managebillableexpense and pasting it into the URL field to see if it works.

If you have any further questions about billable expenses, you can always come back to the Community. I'll always be available to assist you.

Going to the unbilled charges, selecting More and deleting the bill the 'Billable' charge is attached to will delete the entire bill so that won't work.   Unchecking the 'Billable' box is really the only way to disconnect the client from charge without deleting the bill the charge is attached to.  That's not difficult to do but if you have thousands of them, it's a waste of time.

I tried the link that you suggested and all I get is the circle that spins around.  The link never fully engages.

I would like to provide some feedback: It would be nice if QBO users had the ability to manage some of these things on our own.  There is a button in settings that allows the company to turn on and off billable charges but it doesn't turn off historical billable charges, only any future ones that are entered.  I was super excited when I found this setting because I thought it was going to be the magic button that made all of these charges unbillable.  But that isn't how it works.  Maybe consider making that an option to remove the billable charges in a batch.

Thanks for getting back with the Community, Korina Qu.

I've done some research into the Manage Billable Expense URL provided by ChristineJoieR and can confirm this feature no longer exists in QuickBooks. Instead, you'll want to continue removing billable expense charges from your transaction list.

In regard to your feedback, I can certainly understand how abilities to make all billable expenses into unbillable charges and remove them in batches could be useful and have submitted a suggestion about both of these topics as of today.

You can also submit your own feature requests while signed in.

Here's how:

1. Use the Gear (⚙️) icon.
2. Under Profile, go to Feedback.
3. Enter your suggestion(s) in the Have feedback? window.
4. If necessary, attach a file with your Camera (📸) icon.
5. Select Next.
   

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

I'll be here to help if there's any questions. Have a lovely day!

So sad how QBO really is just like QDB in that's archaic and can't be hiring the best and brightest developers or customer service memebers. 

If you delete an expense that was marked as a billable charge to a customer and was already added to an invoice, (invoice is still unpaid)- does the deleted billable charge automatically get removed from the open customer invoice? 

Thanks for joining the Community and getting involved with this thread, Hrussell12.

You're correct, if you've added a billable expense to a customer's unpaid invoice, then delete that expense, it will be automatically removed from your invoice.

I've also included a couple detailed resources about working with expenses and invoices which may come in handy moving forward:
 

• Create invoices
• Enter billable expenses

If there's any additional questions, I'm just a post away. Have a great day!

thank you for answering. What if the invoice has been paid? 

Thank you for answering my question so quickly, so what if I deleted a billable charge that was on a paid invoice?

It seems once the invoice is paid that they are not deleted from the invoice because then they would be a credit balance showing and there’s no credit balance for this customer with the billable charges. 

Hi @Hrussell12,

Welcome to the Community. I'm glad to see you keeping in touch regarding your concerns about the billable expenses in QuickBooks Online.

I see you're new to the product and still figuring things out. Allow me to provide additional guidance in using our online product.

Deleting a billable expense linked to an invoice is unavailable (see screenshot below). You'll need to unlink it first to the sales transaction to avoid getting the error.

A billable expense is what you incur on your customer’s behalf when you perform work for them. You record and track billable expenses so your customer can reimburse them when they receive their invoice.

If you decide to unlink and delete the transaction, the system will only recognize the sale and no tracking for the payments made on their behalf. I want to share some links I find helpful for you to learn more about the features related to billable expenses in QuickBooks Online:

• Enter billable expenses
• Remove a billable expense charge in QuickBooks Online

Additional tip. You can utilize our test drive to explore the features and see results for things you're unsure of the outcome. It's a dummy company you can explore for free to learn more about the product.

Also, did you know there are conditions you need to meet to delete a customer with unbilled charges? I recommend checking out this article for more information about the process without getting an error: Delete customer with unbilled charges in QuickBooks Online.

Drop by anytime in this public forum for any questions about the billable expenses. We're always available and ready to help. Take care always.

I tried the "managebillableexpenses" batch trick.

When I click save I get an error message that says "Something is not quite right - this account has been deleted"

Anyone have any idea what it means and how to fix that? Please

I have fixes available to rectify the error message you encounter upon managing billable expenses in QuickBooks Online (QBO), find.

The transactions in question were linked to an inactive account in the Chart of Accounts, which could have been one of the causes of the problem. Please try the tool once more after reactivating all accounts in the Chart of Accounts.

Here's how: 

1. Go to Settings ⚙ and choose Chart of Accounts.
2. Click the Gear icon ⚙ next to the printer icon. Then, select Include inactive.
3. Locate the account associated with your expense transactions, then tap Make Active.

After that, here’s an article you can visit to hide your unbilled expenses without having to create an invoice. You can directly refer to Batch mark billable expenses without invoicing in this article: Delete customer with unbilled charges in QuickBooks Online.

I advise carrying out the instructions in a private/incognito window if the problem continues. Since the private window won't save any history, it's a useful tool for finding browser-related issues. The keyboard shortcuts are as follows:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If a private browser allows you to conceal billable charges, switch back to your default browser and delete its cache. The best way to give your browser a fresh start is to clear the cache or cookies. If not, using one of the supported browsers can also be a smart choice.

Let me know if you have more concerns about billable expenses. I’m always here to help. 

I get an error that YOU AND LAURIE were working on this at the same time. Laurie finished before you so your work was not saved.

Hello there. I appreciate you for keeping us updated. 

Before anything else, may I ask for further information on what you're trying to achieve today? This allows us to look into it more thoroughly and provide a resolution. 

Or, did you, by any chance, integrate API with your QuickBooks Online account? If so, I suggest visiting our developers' forum page and posting your question from there. This way, our developers will be able to engage with others and discuss programming and/or any syncing concerns.

1. Log on to the Intuit Developers webpage.
2. Click on QuickBooks Online under What do you need help with?
3. Pick Ask a Question.
4. Sign into your existing Intuit Developer Account or create a new one.
5. Type in your concern.
6. Click on Ask.

Additionally, here's a guide on how you can handle expenses:

• Check your Bills and expenses preferences
• Manage your customer's charge, credit, or billable expense charge
• Manage billable expense charges
• Batch mark billable expenses without invoicing

Keep in touch if you have other concerns with data management or QuickBooks in particular. The Community is available 24/7 for assistance. Take the best care!