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Intuit
12 helpful votes

Delete customer with unbilled charges

Learn how to delete a customer with unbilled charges in QuickBooks Online.

There are ways to delete a customer without getting “ Error: This customer cannot be deleted because there are unbilled charges for this customer.” Here’s how.

You’re unable to delete a customer with unbilled charges if:

  • Track expenses and items by customer and Make expenses and items billable preferences are disabled.
  •  A charge, credit, or a billable expense attached to the customer you’re trying to delete has no invoice.

Step 1. Check your Bills and expenses preferences

  1. Go to Settings ⚙ and select Account and Settings.
  2. From the left menu, select Expenses.
  3. Under Bills and expenses, check if the following are turned on:
    • Track expenses and items by customer
    • Make expenses and items billable
  4. If not
    1. Select Edit ✎.
    2. Select the checkboxes for Track expenses and items by customer and Make expenses and items billable.
    3. Select Save.

Step 2. Manage your customer’s charge, credit, or billable expense charge

After turning on “Track expenses and items by customer” and “Make expenses and items billable” in your company settings, the next step is to manage the unbilled charges assigned to the customer you want to delete.

For open charge or credit, you can either create an invoice or delete it.

To create invoice for a charge or credit

  1. Go to Sales, then All Sales.
  2. Find an open charge or credit.
  3. Put a check in the box, then select Create invoice.
  4. Check invoice then select Save.

To delete the charge or credit

  1. From the left menu, select Sales then All Sales.
  2. Open a charge or credit on the report.
  3. Select More then Delete.
  4. Select Yes to confirm deletion.

Manage your customer's billable expense charge

If you see an open billable expense charge, you can create an invoice, mark it as non billable, or delete it.

To create an invoice for a billable expense charge

  1. From the left menu, select Sales then All Sales.
  2. Find an open Billable Expense Charge.
  3. Select Create invoice, then Save

To mark the transaction as non-billable

  1. Go to Sales then All Sales.
  2. Open the Billable Expense Charge.
  3. To open the bill select Bill under marked as billable on this bill. Find the billable amount under Category or Item details.
  4. Uncheck the box in the Billable column and remove the customer's name in the Customer/Project column.
  5. Select Save and Close.

To delete the billable transaction

  1. Go to Sales then All Sales.
  2. Open the Billable Expense Charge.
  3. Select Bill under “Marked as billable on this bill”.
  4. Select More, then Delete.
  5. Select Yes, if asked to confirm deletion.

Batch mark billable expenses without invoicing

Quickbooks will hide unbilled expenses and mark them as closed without having to create an invoice.

  1. Go to Dashboard.
  2. Change the URL in the address bar from “qbo.intuit,com/app/homepage” to “qbo.intuit.com/app/managebillableexpense. ''
  3. Enter the appropriate date, then Save.

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