Hi there, JDales.

Welcome to the QuickBooks Community. Let me discuss which QuickBooks Online version has the Employee Contact List report. Then, ensure to perform troubleshooting steps so you can see the said report in your account.

Financial reports provide you with snapshots of various areas of your business. However, there are only available for certain subscription levels. With this, the Employee Contact List report is only available in the Plus version and this could be the reason why you're unable to see it. 

If you're already using the said version and the issue persists, it might be the cache full of history and temp files caused unexpected behaviors. I recommend logging in to your QuickBooks account using a private browser and running the report from there. This is to rule out the possibility of a webpage issue and private browsing doesn't store local files or cache. 

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

Lastly, you may refer to this article to view steps on how memorizing a report allows you to save it with its current customization settings: Memorize reports in QuickBooks Online.

I'm always here if you needed more help with your reports in QBO. Just let me know in the reply section below, JDales. Take care and have a great rest of the day!

Why did the option to set default billable rates at the employee level go away in QBO? Going in to each time entry and updating for each entry for every employee is crazy crazy. Plus now most of the project reporting available is useless.

Hi RRSSPC,

Thank you for joining the conversation. I would recommend reaching out to our QBO Support so they can check this further for you using more tools. They are available on weekdays from 6 AM to 6 PM PT.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter a sentence to describe the issue and click Continue.
4. Choose Start a chat or Get a callback.

Let me know if you have more questions in mind. Take care and have a good one.

Did this ever get resolved? Im dealing withe same  issue/???

I appreciate you joining the thread, AliL2023. I'll ensure you get the issue about the Employee billable rates sorted out as soon as possible.

Since you've encountered the same concerns and if the following troubleshooting steps and workaround don't work for you. I recommend you get in touch with our support team so they can check further about the issue. Also, they can create an investigation ticket if this unusual behavior persists.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For further information on the schedule, see this article: QuickBooks Online Support.

Keep me posted if you have clarification or other QuickBooks-related issues. Take care always!

What if I don't have Employee contact list in my reports list?  Where else do I look?

Hi there, mthompson3.

Allow me to join you here and get the information you need. 

Can you also tell us what subscription your using? Please not that the Employee Contact List report is only offered in the Plus and Advanced versions of QBO. You can see a complete list of available reports here: Reports Included in Your QuickBooks Online Subscription.

If you're using a different subscription, you can open each employee profile to see their billing rate. Here's how:

1. Go to the Payroll menu and select Employees.
2. Select and employee, then click the Edit link under the Action column.
3. Scroll-down to the Additional info section.
4. Look for the Billing rate field.

For additional guidance and information, let me share these articles with you:

• What Are Pay Rates, Cost Rates, and Billable Rates?
• Track Hourly Labor Costs and Profitability by Project in QuickBooks Online

The Community is always here if you need anything else. 

There is no "additional information" dropdown when I click on an employee. And there is no "Edit" in the Action dropdown. 

Hello, @jlm7. Thanks for joining this thread.

Are you attempting to enter a billable rate? The steps provided by my colleague above are applicable only if you don't have an active payroll subscription. In case you do have one, you won't be able to enter a default billable rate from the employee's profile directly. Nevertheless, there is a workaround available to help you with this.

The billable rate represents the amount you charge customers for products and services. When you enter time for projects, the rate you input for a specific employee will become the default one. The next time you enter time, it will automatically populate once you select that employee's name. See the screenshot below.

If you need to enter your employees' cost rates, the instructions below will ensure your success:

1. Go to the Projects menu.
2. Click on the Employee hourly rate button.
   
3. Next to your employee's name, click Add. Or, to edit a rate, select the Pencil icon.
4. Select the Calculator icon to open the hourly cost rate calculator.
5. Add your employee's hourly wage and employer taxes. 
6. Enter any additional employer taxes, workers' comp, or overhead for even more accurate hourly costs.
7. Click Add to close the calculator.
8. Select Save to save the hourly cost rate for the employee.
9. Repeat for each employee. Then, select Done to close the hourly cost rates window.

Once you’ve entered billable timesheets, you’ll see them available to add to new invoices. 

Feel free to add a reply below if you need further assistance with managing rates. I'm always here to assist.

The weekly timesheet option (accessed from +New/Employees) has changed.  There is no longer an area to input the rate.  Now what?  How do I input different rates for a specific person - rates that change depending on what project they are doing?

Hello, sgp5. 

I'm here to assist you with any issues you might be facing. Before we proceed, have you already tried the solutions provided by my colleagues above? If yes, let's access your QBO account in a private window to check if this is related to a browser issue. This allows the program to run without storing cache or cookies, which might cause some problems when running Intuit sites. 

 Here are some of the keyboard shortcuts to quickly open an incognito session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P  for Firefox
• Ctrl + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

Once it worked. Please clear your browser's cache once it works. See this article for further details: Clear cache and cookies to fix QuickBooks Online issues. If private browsing doesn't work, I'd recommend using different browsers. They'll provide you with the best and most secure experience with QuickBooks. For more details, please see this article: System Requirements For QuickBooks.      

To learn more about this one, you can check out the Set up and create projects in the QuickBooks Online article. It provides helpful information on setting up and managing projects effectively. In case you're interested in hourly cost rates, you may find these articles helpful: They offer detailed explanations and examples on determining your hourly cost rate and using it to price your products or services.

• What are Pay Rates, Cost Rates, and Billable Rates?
• Get your Project Labor Costs in Real-Time.

I've got your back if there's anything else I can help with QuickBooks. I want to make sure you're all set. Keep safe always!

None of the above suggestions solved the problem.  I am not able to input varying billing rates.  Even the default billing rates are not showing up on invoices.  

Hello there, @sgp5.

Thank you for trying the suggested troubleshooting above. I understand the need to input varying billing rates to appear on invoices. Not to worry, our Team will help you.

Since the issue persists, I recommend contacting our Support Team. They can help you figure out what happened to the billable rates. Rest assured that they're willing to assist you.

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Visit this page for other ways of connecting with our representatives: QuickBooks Online Support. It contains the contact number you can use to call us directly.

See this article to learn how to personalize sales forms to improve business communications: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please be reassured that our Support Team will help you resolve this issue. Organizing invoices and managing bank transactions at your convenience is our focus.

Was a solution ever found? I have the exact same scenario. 

Thanks

Same problem. This is frustrating

I understand what you feel, @leahg1.

If the issue persists after trying the troubleshooting steps above, I suggest contacting our Customer Support Team. They have tools that can help to investigate this matter further and find a possible fix.

Here's how:

1. Go to Help (?), then click Contact Us.
2. Please enter your question and select Let's talk.
3. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

Please make sure to contact our support during their available hours. This way, they'll be able to address your concern promptly.

Also, I've got you this article to help you manage your customer payments: Receive invoice payment.

Feel free to get back to me here in the Community space if you have any additional QuickBooks-related concerns. We're always around to attend to your queries. Keep safe.

Did you ever get an answer. I found a global setting

Please share if you have a global setting option! I'm struggling with the same thing to set up billable rates for each employee.

Please do share if you found a global setting! I'm having the same issue...why is it so hard to set billable rates for each employee?!

I do not have an employee contact list to pull up. How do I go further to enter the billable rates for each employee on a per job basis?

Congratulations on making your first post here, @s_straughan. I'd be glad to walk you through entering the billable rates per employee on a job basis.

In Quickbooks Online Plus and Essentials, you can track billable time by job by setting up jobs as sub-customers. You can then invoice your billable time and keep all your expenses organized. 

Let's start with setting up a sub-customer:

1. Go to Sales on the left pane, then Customers.
2. Select New customer then add all the appropriate info.
3. Tick the Is sub-customer check box.
4. From the Enter parent customer dropdown ▼, pick the parent customer then choose Bill with parent.
5. Hit Save.

If you want to bill your customer directly from tracked time, enable the billable time setting. I'll show you how:

1. Select the Gear icon, then Account and settings.
2. Tap the Time tab.
3. In the Timesheet section, click Edit ✎.
4. Turn on the Allow time to be billable setting. 
5. Hit Save, then select Done.

Once done, follow the instructions in this article to start recording billable time and adding it to invoices: Enter billable time by job in QuickBooks Online.

For more tips about managing timesheets and tracking time entries, review these resources:

• Track and manage timesheets in QuickBooks Online
• Turn on and set up time tracking in QuickBooks Online

This should do the trick. If you have any other questions about billable time, don't hesitate to ask. I'm only a post away if you need me. Bye for now!