First Citizen Bank not connecting

I understand the urgency of having your account connected to your online banking, k68welch. Let me help you sort things out and bring these transactions to QuickBooks Online.

As QuickBooks aims to provide a seamless experience while working with your online banking, unusual behaviors like this can be ruled out. Beforehand, may I know what specific error you've encountered when working with your banking connection with First Citizen Bank? Are you having issues downloading your transactions? You can also share screenshots to help us identify this behavior and can further provide a permanent resolution to get this resolved. For now, you can manually update your bank connection to help refresh its online connectivity. To do this:

1. Sign in to your QuickBooks Online account and go to Banking.
2. Select Bank Transactions.
3. Then, click Update.

If the same thing happens, you can check your bank's website and ensure everything is working on their end. Also, you can perform connecting your bank using their website's URL. Doing so will help you verify you're linking the correct financial institution. Here's how:

1. Go to Banking and select Bank Transactions.
2. Select Link account.
3. In the Connect an account page's search field, enter your bank's URL. 
4. Click Enter.
5. Select your bank and follow the on-screen steps to integrate your account.

In case you're still unable to link your bank account, you can manually upload your bank transactions to your QBO account as a workaround. To do this, you'll need to download the entries from your bank's website in a CSV file format. Then, import these transactions once ready. Please refer to the steps below when uploading these entries:

1. Open QuickBooks Online in a web browser and select Settings.
2. Click Imports and select Import older transactions for the account you want to add transactions.
3. Select Browse and find the file you downloaded from your bank. It's usually in your Downloads folder.
4. Select the file and select Open to start the import.
5. Review the column headers and data. Make sure the Date, Description, and Amount columns on the CSV match the columns and order in QuickBooks. The other column headers can be in any order.
6. Select Continue to complete the import.

Once everything looks good, you can review and categorize your bank transactions to ensure they are assigned to the correct accounts.

We'd gladly help you further if you require additional assistance connecting your bank accounts. Feel free to leave a reply in the comments below. Keep safe!

I am getting a 102 code. So I spoke with customer support and they had me shut down both my checking and savings account from First Citizen bank and now I have nothing in my Banking area because I can not relink my accounts to Banking. 

Still not working this morning. This is day 3!

Hi,

I have had the same problem with a Barclay Bank credit card account for a couple of  years. Sometimes it works and sometimes it doesn't-I have yet to get the help needed to fix it.  Very frustrating. Perhaps a live bookeeper from QB can help?

I'm getting the 102 error also for First Citizens Commercial Advantage in North Carolina.  I tried linking one of my accounts using the URL versus searching for the bank and it did not work either.  Nothing has changed that I am aware of at FCB I still login the same way.  This is very frustrating!!

Good morning, @k68welch. 

Thanks for coming back on this thread and expressing your concern. 

The bank error 102 usually means there may be a problem on your bank's end. Their website may be undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks. 

Here are the two solutions available: 

1. Manually update your bank connection 
2. Check your bank or credit card's website. 

For more details on how to perform these actions, review this guide below: 

Fix bank error 102 and 105 in QBO

I hope this helps. I'm only a post away if you need me again. Take care! 

I have done both several times still nothing.

Yes I have no problem getting into my bank account either but quickbooks will not link. This happens to my account at least 3-4 times a year. It has always been Quickbooks that was the problem. 

How do I get my bank accounts back in Banking? Tech support had me close them and they are no longer coming up and will not Link up.

Allow me to join you here and share details about your concern, k68welch.

Our records show that we have an open investigation about Error 102 when connecting accounts from First Citizen's Bank. This means that our engineers have been alerted and already working with your bank to check what's causing the issue. 

I can also see from your previous reply that you already reached out to our support about this issue. However, I would still recommend reaching out to them. They will verify your contact details and add you to the list of affected users.

An email notification will be sent to all affected customers for any updated or progress to the investigation. Here's how to reach out to them: 

1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
2. Type in "talk to a human", then press Enter.
3. Click Contact Support Team, then provide a short description of your concern.
4. Press Enter once again.
5. Select No, I still need help, then choose Contact Support Team.
6. Look for the Chat option and click on it..

Feel free to check out these articles as well in case you need more banking-related guidance and information when working in QBO: 

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• Undo or Remove Transactions From Reconciliations in QuickBooks Online

The Community is always here if you need anything else. 

Day 4 Still can not connecting to bank. So today I called my bank. I was told by one of their engineers that Quickbooks is working to get this back up. It may take until the first part of next week to have this fixed.

We suffer with the same issue. A whole lot of finger pointing and not a lot of progress.

Thanks for bringing this up, @Michael. I appreciate your patience and effort in performing the suggested solutions above. Let me provide the steps for contacting our support team in QuickBooks Online.

Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

Let me inform you that there's an ongoing investigation into the issue you mentioned about connecting your banking institution. Please know that has been raised to the banking engineers to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error encountered.

In this case, I encourage you to call our support team so they can add you to the affected users.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

After reconciling your account, you can review or generate a reconciliation report to ensure it is balanced. Do you want to have one? The steps are provided by QuickBooks here: How do I view, print, or export a reconciliation report?

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

Day 5 no connection. Bank connection still are not able to Link.

I've been having the same problem since Monday. Does anyone have any updates from FCB's end? I can log in when attempting to create a connection, and even get the 2FA codes mobily, but I still get the 102 error. Also, like someone else did, I closed the account under banking and now it won't come back up. This whole thing is frustrating. 

Thank you for joining in on the thread, @BSK1995.

I'm delighted to have you post your concern in our Community forum. Know that experiencing an error isn't what we want for you. 

We've received reports about the same issue when connecting accounts from First Citizen's Bank, where users get error 102. Hence, this is currently under investigation by our engineers.

In the meantime, I'd recommend contacting our Customer Support Team. They'll add you to the list of affected users, and you'll receive an email notification once we resolve the issue.

You can reach our Customer Support by going to the Help icon at the top right of the account. Then, provide this investigation number for easy tracking: INV-88943.

Here's how:

1. Go to the Help menu and select Contact Us.
2. Click Contact Us again at the bottom of the pop-up screen.
3. Give a brief description of your issue, then click Continue.
4. Log in to your account, then choose between Chat with us and Have us call you.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

For more information about bank error 102 and on how to resolve it, check out this article: Fix bank errors 102 and 105.

Here's additional information on what you can do if you see error messages or don't see recently downloaded bank transactions from your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Please don't hesitate to click the Reply button below and add extra information bout your concern, as I want to ensure this is resolved. I'll be more than glad to share additional insights and assistance whenever you need it. Have a wonderful rest of the day, @BSK1995.

Ok first of all I have Quickbooks online. When you click on Help at the top of Banking a window pops up that has Assistant and Search in it. There is not an area that says Contact Us. Nothing in help says contact us. Nothing at the bottom of the pop up screen. If I type Contact Us in the box that says type something a pop up comes up from QB Assistant that says I'm having some technical difficulties right now. But we probably have an article that can help you. NOT! Going on day 6 without being able to connect to my accounts. A little frustrating when you are trying to run a business.

Going on day 9 without First Citizens Commercial Advantage working!

Please stop telling us to do the same things we've done for years and fix the issue.

It happens 2-3 times a year. So glad you debited my payment right on schedule today however.

You guys never miss that, but have no issues with what I pay for not working correctly for 9 straight days. 

Day number 8 and still no connection to my bank. 

Same here.  Not able to connect to First Citizens Commercial Advantage since 07/06/2023. So called experts had me unlink the account and try to relink, which did not work.  Now I have no data in our business account with QBO.  I am told that it is a known issue as well, yet they keep telling me to do all the trouble shooting steps which do not work.  My investigation number is 90029 and the next update from the email response is supposed to happen 07/28/2023.  22 days since I have not been able to work in QBO!  This is unacceptable!

Citizens bank feed is not importing into QuickBooks DESKTOP

I have tried all the "fixes"

Has anyone had any luck.

Thankyou

This is now day number 9 of no connection to First Citizen Bank! I am starting to feel as though I may have to change banks to get a connection to Quickbooks Online. That is if I have decided to continue using Quickbooks Online?

Hello there, @ohv! Thank you for joining the conversation.

I'm happy to provide you with the necessary steps to download your transactions in QuickBooks Desktop (QBDT).

Before we proceed, can you provide more info about the issue you're encountering while importing your data from Citizens Bank and the troubleshooting steps you've already taken? This will help us pinpoint the possible cause of the problem and guide you with the appropriate steps to complete your task successfully.

In the meantime, let's follow these steps to isolate the issue and resolve it:

• Check if you get the error in Bank Feeds Classic Mode. If not, this means the file from your bank works best in Classic Mode
• Sign in to your bank’s website outside of QuickBooks and see if there's a problem with their end
• Make sure your Windows firewall doesn't block your connection to QuickBooks
• Refresh the connection with your bank. Please see step three of this article for a complete guide: How to refresh the bank connection on the affected account.

Furthermore, you can try downloading transactions in a test company file to determine if there's a problem with your bank servers. Follow these steps:

1. Open QuickBooks.
2. Go to the File menu, then select New Company.
3. Click Express Start or Start Setup.
4. Set up Bank Feeds for the affected account.
5. Try to download your transactions.

If you see the error, there might be a problem with your bank. Get help from your bank’s support with a copy of your Bank Feeds logs.

Additionally, you can manually import bank transactions into QBDT. Simply log in to your bank account using a web browser, download your transactions as a QuickBooks Web Connect (.qbo) file, and then follow these steps:

1. From Banking, select Bank Feeds, then Import Web Connect Files.
2. Click the .QBO file you saved, then select Open.
3. Choose Use a QuickBooks account that exists.
4. Select Continue. You'll see a dialog box telling you that the data has been successfully read into QuickBooks.
5. Click OK and go to the Bank Feeds Center to review your transactions.

Once your transactions are in, it's important to match them with the corresponding entries in QuickBooks. This will allow you to track which transactions have been processed by your financial institution and which ones are still pending clearance.

For a comprehensive set of troubleshooting steps, please refer to this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Also, I would like to provide an update regarding the Banking error 102 with First Citizen's Bank, @k68welch. 

Currently, our engineers are actively working on resolving the connection issue with your financial institution. If your account has not been added to the list of affected users, I recommend reaching out to our phone support. They will be able to provide you with updates on the investigation and notify you via email once a solution is implemented.

Day 10 and We are finally back up and running!