I have sales income but it does not show up on the dashboard as sales. Why

Hello there gnilles,

I'd be glad to provide some information about the sales graph shown in the Dashboard. 

The amounts on your Sales graph in the dashboard are based on the sales transactions in your account for the period specified. This will not include journal entries posted to your sales accounts and the calculated sales taxes.

Let's double-check the amount shown on your sales graph. You'll need to first make sure you filter its report dates correctly by clicking the This month drop-down arrow. 

Once done, run the Sales by Customer Summary report to check the details of your Sales graph. Here's how you can open the report:

1. Click Reports in the left navigation bar.
2. Enter Sales by Customer Summary.
3. Change the Report period at the top.
4. Click Run Report.

I believe the graphs and figures on the dashboard are "Cash" based not "Accrual" based.

It would be nice to have some customization on this, as I like to look at certain financials on an Accrual basis rather than Cash.

After I commented on this I did some digging, and when I changed my Accounting method in the Company Settings to Accrual it updated the dashboard to Accrual reporting.

Problem solved for me!

Intuit strikes again - totally counterINTUITive! I sometimes wonder if any of the people there have ever run a business. "Sales" should show just that - sales - not just "sales entered while typing with your left hand and blindfolded," because that's what the QB developer decided. "Sales" should correspond directly to the chart of accounts and any sub-account of it, regardless of how it was entered. Likewise with . That said, I have zero confidence it will ever be changed. It seems that, architecturally, many bad design decisions were made while developing both QB Desktop and QB Online, and things like that are hard to change.

I with you on that.  I record via journal entries also.   This product is worthless to me.   For me to start making up invoices to record sales is insane.   I could do an excel spreadsheet and do it quicker.

Hi @DJW1,

Allow me to share a little more information about your Sales in your Dashboard.

The same as mentioned by my colleague, @VivienJ, the amounts in your Sales graph for the period you've selected is for all your sales transactions. These are your customers' paid invoices and sales receipts.

In addition, here's an article you may want to read in any of your available time: An Introduction to the Home Dashboard.

Please let me know if you have any other questions about your sales. It'll always be my pleasure to help.

Why would Intuit call an Account "Sales", let us input a deposit as "Sales" and "Income", then ignore it when displaying on your dashboard widget summary? This is the definition of bad software, bad UI/UX, and finally, as demonstrated here, careless customer support.

Thanks for joining this conversation, @dliub.

I appreciate you taking the time to share your thoughts on this. Allow me to chime in and help make sure that your concern about the dashboard sales is taken care of.

As mentioned by my colleagues above, the dashboard sales summary is based on the sales transactions in your account for the period specified (invoices and sales receipts). This will not include journal entries and bank deposits. However, it's counted on your Profit & Loss report.

This isn't the impression that I'd like for you to be left with. Rest assured that I'm making it my top priority that your suggestion reaches our Development Team.

Thanks for your understanding and patience while we look into this. Please post let me know if I can be of additional assistance or should you have follow-up questions. I'll be here to help. Have a good one!

Agreed. We are a small non-profit who just imported our financial data for the past 4 years into QB. None of these transactions are showing in Sales reporting. Sales by Customer reporting would be very valuable information for us. Unfortunately, it is showing as if we have $0 sales...please have your development team get on this issue.

I am having the same issue. $0 in sales showing up despite all of our revenue being listed correctly. Fix this issue right now. This is such a waste of money, I'm sure other companies wouldn't make such a huge design flaw...

Hello there, JimBob666.

Thanks for pointing this out and for sharing your experience with us.

Know that all your opinions, feedback and suggestions about the QuickBooks Dashboard are being noted. While we continue to develop new features in QuickBooks that matches your preference, I recommend you regularly check our QuickBooks Blog for the latest feature available in QuickBooks Online (QBO): https://quickbooks.intuit.com/blog/.​

Never hesitate to visit us again if you have other questions about QuickBooks. I'm always around to help you out.

This is the same issue I am running into, it needs to be displayed in the report because I am categorizing it as a "Sale" and by a "Customer". This is definitely a tripping point for a lot of people and my accountant just shook his head on quickbooks...a lot of features aren't working great (receipts, capturing data on charts, etc.). Quickbooks needs to figure this out soon and strive to be the best.....

Its only a matter of time for other programs to be more appealing, like Waveapp

Hello there, @Howie1.

I know how important these features for you and I myself will do take note these here on my end so I can pass along the suggestions for you. As mentioned by my colleague Charies_M, you can visit our QuickBooks Blog to check for the latest QuickBooks news and updates. 

In addition, you may also check our QuickBooks help articles in case you have any other QuickBooks concerns and for your future reference.

Stay posted if you have any other QuickBooks questions, I'll be right here to help you. Have a good day ahead!

Good day, yvy1.

Let me share additional information regarding the status of this feature request about QuickBooks Dashboard.

I appreciate all the idea you shared for all the cool features QuickBooks could have. I can definitely understand why this would be super important. Having this kind of feature would save you time so you won't have to go over to all your sales transactions in QuickBooks. I'll speak with our development team later this week and make sure to add your vote for this one.

We're currently tracking all the product suggestions and ideas from our QuickBooks users since is something that we need to improve on.

For now, I'd recommend visiting our Firm for the future to be updated with our latest news and updates including product improvements. Just go to https://www.firmofthefuture.com/product-industry-news/product-updates/.

Additionally, our Help Articles page is a self-service support center with hundreds of articles related to QuickBooks. It's updated every day.

For account discussion, feel free to reach out to QuickBooks Online Support. Here's how:

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter a brief description of your concern then hit Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

If you have any other questions, please let me know and I'll be happy to help. Have an awesome Tuesday!

@Rose-A , I wanted to follow up on this. You posted the link to see updates on quickbooks but this is general and just says what's new any given month - if there is something new, but it doesn't show me if THIS specific request is being looked at, how serious quickbooks is about it, or where it's at in the implementation process. So looks like unless we see it finally show up in a blog post of "What's New This Month" - who knows when - it's quick to assume it's been forgotten and swept under the rug.  IS there any way we can see if this feature is indeed going to be updated?? It's obviously important to a lot of your customers and I actually had to pause my subscription and will be coming back only when this is implemented. That's why I wanted to check in.

Hi, yvy1.

I appreciate you getting back to me. I'd like to share some updates about the feature request status.

I hear you and realize the importance that this feature can have to your business. Currently, our developers haven't added this feature yet and we aren't able to tell when this will be available.

It is always our aim to develop relevant features that came from customer's feedback. As a team with a massive roadmap, we have to pick new features based on the value they’ll add to the most users possible.

I'll do my part and raise this concern to our Developers so you're able to reach a point of resolution as quickly as possible. What we can do for now is to keep an eye for our monthly product updates through this link: https://www.firmofthefuture.com/product-industry-news/product-updates/.

For some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.

Please extend your patience while we launch the product updates to all QuickBooks Online users. If you have additional QuickBooks questions, please let me know.

The whole point of having a DASHBOARD is to get a quick glance WITHOUT having to run a report each time.  WHY would QB/Intuit not understand this simple concept?  If a deposit is coded Sales or a Journal entry is coded Sales....common sense says both of those would show up on the Dashboard under.......SALES.  And no, you'd be incorrect.  So I have no idea what the point of a SALES section is on a Dashboard.  

I can see your point here, enginecompanylea.

The dashboard sales summary will depend on the sales transactions in your account. These are your customer’s paid invoices and sales receipts.

This will not include journal entries and bank deposits.

For more information about the Dashboard tab, you can check this article: An introduction to the home dashboard.

I’m still here if you have additional questions about your QuickBooks account.

Hello, Just to add to this conversation and to the development team.  The same issues are in the reports under "sales by..."  in my case 'by class'. 

Square will NOT download to a class, so I have to use a JE to move items from Not Specified to the correct class.  When I run the Transaction Report or Account Quickreport the balances and detail include the JEs and are correct (as is P&L), but when I run a Sales by class the JEs don't show up and the report is completely useless, since I run it to see if everything was moved to the correct classes and if there is anything remaining in the Not Specified.  

We should at least have an Option to Customized the report and add in the JEs to the custom report, otherwise all of the Sales by... reports are not useable at all.  I don't know if the programing on the sales dashboard could also add in this customization, but I am sure the reports could!