Invoice status paid in review

Good morning, jorge25.

Thanks for dropping by the Community today, I'm happy to clear some things up for you about your invoice payments. The payments in review will clear on its own after it gets deposited to your bank. When your  QuickBooks Payments account is new when your recipient made a payment via credit card/apple pay, sometimes this can occur. We usually deposit your funds within 5 business days while we set up your merchant account. To learn more about this process, check out this article: Find Out When QuickBooks Payments Deposits Your Money. However, if your QuickBooks Payments account isn't new but the payment is still missing, I'd suggest contacting our Merchant Services Team. They can tell its status and when it will be deposited to your bank. Here's how: 

1. Go to this website: Contact Payments Support.
2. Find the QuickBooks Online Payments & Merchant Service Center section. 
3. Get their up-to-date contact information to call them. 

Once done, you can get paid faster using our smarter invoicing features. It lets you easily track your invoices and auto matches your bank transactions which helps you save time. For more details, check out this website: Get Paid Faster. 

If there's anything else that we can help you with, feel free to post here in the Community any time. Thanks and I hope you have a wonderful day.

It did get deposited the next day, but I think that since my client paid both the same time (I don't know if he paid them both with one transaction) the bank deposited only one deposit for both transactions and I don't think Quickbooks picked that up. 

Hi there, jorge25. Thanks for following up with the Community about this. I'd be more than happy to share some clarification about how deposits work.

With QuickBooks Payments, your successful transactions are placed together in a batch that closes at 3 PM PT. Its total will be sent to your bank as a deposit, so you won't see the individual payments being funded separately.
 

If you're using our Online Banking feature, your deposits will be imported automatically. To check if the one you're referring to is available for download, you can access your Banking screen and use the Update button. In the event you've chosen not to use your bank feed option, you'll have to record them manually.

Here's how:

1. Use the Plus (+) icon, then choose Bank deposit.
2. Pick an account and date.
3. In the Select the payments included in this deposit section, tick each appropriate checkbox and enter all necessary information.
4. Input any other relevant details in your available fields.
5. Select Save and close.

I've additionally included a few resources about working with deposits and merchant accounts that may come in handy moving forward:

• Recording Bank Deposits
• How to use Online Banking, Connect Bank Accounts, & Review Bank Feeds
• Why are my funds on hold
• How long does it take for funds to reach my bank account?

I'll be here to help if there's any other questions. Have a lovely day!

I have 3 deposits that say "Paid (In Review)." and I keep waiting on that message to go away.  They have been deposited, have cleared our account, I've reconciled the account, etc.  They were back in December.  Please help.

I'll point in the right direction, @therapyplace.

Currently, we have an open investigation about deposits for the review page in QuickBooks Online. Our engineers are working to fix this as soon as possible. With this, I'd suggest interacting with our QuickBooks support, so they will add you to the list of affected users. An email will broadcast once the issue is resolved. 

Here's how: 

1. Go to the Help menu, then choose Contact Us. 
2. Type your concern in the box and hit Let's talk. 
3. Choose either Get a call or Start a chat. 

      4. Complete the needed information, then submit the request. 

Please call them within business hours to ensure we address your concern immediately. Our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays. 

I've attached an article about fixing different issues in operating banking and other relevant topics. 

• Banking
• What to do if you see a bank error or can't download transactions
• Record and make bank deposits in QuickBooks Online

Please let me know how the call goes and if you have other queries. I'm always here on your back, ready to answer. Keep safe!

I'm having this same issue with an invoice back in December. It was paid and deposited but still says "Paid (In Review) on the list of invoices screen.  If I click in to it the status shows correctly.  I just got off the phone with support and they wanted me to delete the transaction and manually recreate it which I did not want to do since the information is showing correctly everywhere else. Is there an update on this bug fix? 

Thanks for joining this thread, @mlau0508.

Currently, the investigation about the status of Paid (In review) on the paid invoices is still on-going. To add you to the list of affected users, it's best to reach out to our support team. This way, you'll be notified via email for any updates about the issue (INV-53165) and if the resolution is available.

Follow these easy steps to connect with them:

1. Go to the Help menu and click Contact us.
2. From the question box, enter Invoice status paid in review.
3. Select Search.
4. Choose Chat with us or Have us call you. 

I've also added this helpful link where you can browse articles that can guide you with your QBO tasks. To get started head to our QBO Help articles page. 

Let me know how this goes and leave a reply below. I'm always here to help you. Have a good one. 

This is now April!  Why hasn't this been resolved?  We users pay good money every month for this SAS and get bombarded with upsell advertising.  WE DESERVE A QUALITY PRODUCT AND TIMELY SOLUTIONS.

When is this issue to be resolved?

Your customer service has been no help to this as i have spoke with them several times regarding this issue. 

I have 16 transactions "paid in review" and the money is my account cleared 4 months ago. The accounts are all reconciled correctly as we pay a monthly accountant to keep the books up to date. 

You guys need to fix this issue 

Hello, PerfectPrintng. 

I've checked with my resources and verify with our engineering team. Currently, We have an ongoing investigation about paid in review in QuickBooks Online. Rest assured, our software engineers are working hard to resolve this issue permanently.   

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track. Provide this INV-56304 for easy tracking.  

Here's how: 

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. Tap Contact us. Then choose a way to connect with us.    

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.      

We appreciate your patience while our engineering teams are trying to sort this out. Stay safe!

I was on a chat with one person for 45 minutes and lost connection.  I got on a second chat and was on there for an hour explaining this problem.  The person asked me to take a screenshot and drag into the chat which didn't work.  They then asked me if I was willing to share my screen.  I said no because of the financial information.  They said they understood and disconnected the chat without any further help or comment.  This is absolutely unacceptable.  The invoice has been paid since November 2020.  Please post the way to fix the problem.  Thank you.

Hello there, Fordtuff71.

I appreciate you for sharing with us your experience with the support. This is not what we want you to come across in your future interactions.

Moving on to your concern about the resolution status of your invoices, there has been an ongoing investigation (INV-56304) about this as mentioned by the previous agent. Thus I recommend contacting our QuickBooks Care Team and continue the troubleshooting that you have started.

The responding agent will pull up your account and check the latest case under tagged under your company and will continue the help from there. Otherwise, you can ask them to connect you over to the previous agent. For the steps on how to reach us out, you can use the steps provided above.

I look forward to hearing from you and getting this worked out! Have a good one.

I'm experiencing the same issue. It's absolutely ridiculous that this issue isn't resolved, and has existed for over half a year. Your tech teams need to put this on the front of their workload. 

I have been disconnected on twice since trying to get them to help via chat. Get your stuff together, QB!

I appreciate your time coming here today, Bobby123.

The status of the investigation about the resolution status of invoices is still in progress. Our engineers are closely working on an immediate fix.

Being disconnected from the support doesn't sound convenient. Our support might be experiencing high call volumes at that time that's why I recommend reaching them back. This is to make sure your company profile is added to the list of affected users for an easier way of disseminating updates about the investigation.

You can use the steps above as your reference in contacting our support.

Be sure to drop me a reply if you have additional questions while managing invoices. I'd be more than happy to help. Stay safe and have a good one.

Ok, since the engineers are busy, there is another to fix it. At least it worked for me. In this case I had the invoice, payment, and deposit as separate transactions. 

I put a line item in the deposit to match the amount of the payment. Deleted the payment from the deposit. 

Then deleted the payment. Then enter the payment again and have it go to undeposited funds, Then go to the deposit you previously altered, add the payment and delete your placeholder line item. This will save the matching and reconciling you have previously done.

I only had one invoice to do. It took a couple minutes and it is a bigger pain than having it be right in the first place. However, if you need it fixed now, this could work for you too.

I have one like this as well and its driving me bonkers. Its also from December 2020

I spent an entire day getting transfered from person to person and no one was able to help alleviate this issue. I was assured that someone was working on this glitch with multiple accounts and that it'd be resolved in the next month or so. But still no luck 

So, looks like this still is unresolved because I still have a "Paid(in review)" that is from Dec 2020. It's 9 months since the investigation started.  What is going on? Is there a fix yet?

Thanks for checking up on us, @Digboston.

I'd like to inform you that the investigation (INV-56304) associated with this thread is already resolved. 

If you're still getting an invoice status "Paid (In review)" even though it's already paid, I'd recommend running some basic troubleshooting steps. This way, we can refresh your browser and fix the issue. 

To start, access your account in a private window. This will help us identify if the concern is cache-related. Simply press the following shortcut keys:
 

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once done, check the invoice status again. 

If the invoice is already showing the correct status, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative. The issue might steam from the browser itself. 

Additionally, you can run several financial reports to track your sales income in QuickBooks. They will show you helpful insights on the things you buy and sell, and the status of your inventory.

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

Unfortunately it is not a cache based problem. I have tried several computers and browsers. It shows on all of them even after clearing cache.

What are other options? It was definitely paid and the money deposited. How else can I get it to be correct other than deleting it for whatever reason. It's from last year and will mess things up if I have to delete it.

Hello there, @Digboston.

I can see the importance of getting the resolution on this. Also, I appreciate you for getting back to us and trying the recommendation shared above. 

The investigation has been resolved already. With that, you should have the fix of the invoice status. Since you're still experiencing the issue, please give us a short call. We'll have to check your account in detail. This way, we can figure out why you're still having this problem.

Let's follow the steps below to contact them:

1. Go to Help at the upper-right corner.
2. Click Contact us.
3. Enter a short description of your concern. 
4. You can then choose how you want to start a conversation by choosing Chat, Callback, Call us.
   

You might want to review these resources for additional information about invoices in QuickBooks Online:

• Track the status of your invoices in the QuickBooks Online app. 
• See what’s new with estimates and invoices in QuickBooks Online.

Please let us know how the call goes. Also, you can comment below if you have other concerns related to QuickBooks. Take care and stay safe.

I too am still having the same issue for an invoice back in December 2020.  Tried the troubleshooting and clearing the cache but no luck.  Since this has been solved, what's the next step? 

I appreciate you joining and following up on this thread, nalong20.

If you already tried out all the steps provided by my peers above and still getting the same issue, I'd recommend reaching out to our QuickBooks Online Support so they can help you investigate this further.

All account-related concerns need to be directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

The following article is a good reference: Help Articles for QuickBooks Online. It contains more information on how to handle and manage your QuickBooks Online account.

If you have any other questions or concerns, feel free to post them here. The Community and I are always here to help. Thank you for your time and have a nice day!

Really?  After over 9 months and dozens of complaints you think that clearing the cache on the browser is the answer?

I'm sick and tired of companies such as Intuit going back to blame customer software and hardware for an OBVIOUS bug in the programs. 

My cache clears automatically at every browser close and this was discussed when the original problem was discovered OVER 9 MONTHS AGO.  Do you really think that I need to manually clear my browser after it is automatically cleared on each restart of the browser?  How much programming and systems experience do you have?  I have over 34 years.  I know that I know more about systems, cache latency and data field population than you ever will.

Come up with real solutions or admit that you just don't know what you're doing.

I have 12 invoices stuck in the "paid in review" status. After being on the phone for close to two hours yesterday, being sent back and forth to different departments, no one could help me. They said they'd look into it more and call me back and I have not heard back. How is there not a simple way to switch these invoices to "deposited"? We've received the money in our account.