Is anyone else having issues with the filter function in Pay bills online? The function does not allow me to filter by "Payee Select" like it used to. Thanks!

Hi there, @james-bartolome.

I'm here to help you select the payee name in Pay Bills without any problem by doing some troubleshooting actions. 

Stored cache files on your browser can sometimes cause this to occur. With this, I'd suggest performing primary troubleshooting steps to isolate the difficulty. 

To start, please access your account via incognito. These browsers won't save any browsing histories. 

Feel free to use these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, go back to the Pay Bills page, then re-select the Payee name in the box to verify it's already functioning well. If you're able to do so, we'll have to go back to your regular browser and clear the cache to eliminate the junk files. Using other supported browsers is a good alternative too. 

You can always access any vendor reports in QuickBooks to review all the transactions you've entered into the system. For more details, check out this article: Reports included in your QuickBooks Online subscription.

I've also added some pages about canceling bill payments, using a payment tracker, and other common questions.

• Pay bills in Online Bill Pay
• Enter bills and record bill payments in QuickBooks Online

Additionally, could you please let me know if you've received any errors when selecting the payee? Any additional information will help me to present an exact explanation and resolution as well. 

Please click the Reply button below. I'll be waiting for your response. Keep safe!

Thanks MichelleBh!  I was actually on the phone with another QuickBooks person and she walked me through some of the steps you mention, but still no luck.  I just tried opening in Edge and was able to filter...might be something with google chrome browser?  Thanks!

Hello again, @james-bartolome.

Thank you for keeping us updated about the outcome when trying the steps above.

I've checked our records, and I haven't seen any reports similar to this. Since you've used the filter function when using Edge, to isolate the issue, let's check if your current browser like the Google Chrome is compatible. To do so, use the browser health checkup tool.

Generally, QuickBooks supports the current and two previous versions of browsers as we don't always support older versions.

To know more about what computer and browser you need for the best QuickBooks experience, see this article: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

You may also find this link helpful: Why is my QuickBooks Online slow?.

I'll be keeping an eye out for your response as I want to ensure that you can access all parts of your account. Have a great day. 

I'm currently having this issue as well, I can't see a filter option AT ALL in my pay bills window.

Hi usercnr,

If you've already tried the steps shared by my colleague and it's the same thing, please contact our Support team. They can use more tools to check this further.

You can always go back to this thread if you have other concerns.