@MCMN 

Do you need to message who in private?

Why is this not an automatic feature yet? 

Turn on automatic credit card fee feature.

Set amount/percent.

When customer initiates payment with credit card, prompt with service fee approval, add on fee, then process.

Getting slammed on fees. Everywhere I go busninesses are doing this except QB users.

Hi, @TeleToast. I appreciate your feedback about the option to automatically apply a processing fee to a customer who pays with a credit card.

Please know that this ability is still unavailable in QuickBooks Online. If you haven't yet, I recommend sending this feedback directly to our Product Developers team so they can identify areas that require enhancements. While your request is highly prioritized, our developers will need to make a careful study before they consider adding it to our services.

Here's how:
 

1. Hit the Gear icon at the top, then select Feedback.
2. Type in your product suggestions.
3. Click Next to submit feedback.

While we don't have an exact timeframe as to when this feature will be available, you may visit our Customer Feedback page to get updates about the status of your request. 

Additionally, you may visit this article to learn when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.
 

We appreciate your patience on this matter. Please leave a reply if you have further questions regarding payments or processing fees in QuickBooks. We'd be glad to assist. Keep safe always.

@TeleToast 

Using a 3rd party merchant service is the solution.

I've read what is holding Intuit back from this is because each state has different rules for charging cc processing fees.  This should be an easy  software design  & integration for them, and it affects more than 90% of their user- specific types of business. For now, they want us to partner with a 3rd party app which integrates with Intuit. Most of us who are in the process of going from desktop versions of 2021 to QBO are inundated with enough learning curves from Intuit's online upgrade to start with finding an app .  

I've read what is holding Intuit back from this is because each state has different rules for charging cc processing fees.  This should be an easy  software design  & integration for them, and it affects more than 90% of their user- specific types of business. For now, they want us to partner with a 3rd party app which integrates with Intuit. Most of us who are in the process of going from desktop versions of 2021 to QBO are inundated with enough learning curves from Intuit's online upgrade to start with finding an app .  

Hello,  Did you find a good third party app to add credit card charges?  I have the same issue.

@LT2490 

Are you B2B or B2C?

It sounds like third party app is the only option at this point 

The problem with adding the fee to the invoice is that the Credit card fee that we are being charges is based on   the total invoice and not just what was originally invoiced to the customer without the fee, so were really not recouping the fee? 

I appreciate your efforts in joining this conversation, ASM. I'm here to provide additional information and a practical solution to address the processing fees you've incurred. I'll outline an alternative approach so you can retrieve the processing costs. 

Recovering the charged credit card fees charged isn't attainable. However, you can consider other third-party applications or programs. You can look for one through the QuickBooks App Store or in the Apps menu. This will give you access to a wide range of integrations that can help you optimize your financial management.

Alternatively, you could establish an internal agreement or reach out to your customers to ask them to send you the payment directly. 

I'm still all ears if you have additional questions about managing your sales activities in QuickBooks Online (QBO), ASM. Please feel free to comment below if you have any specific inquiries, and I'll do my best to provide helpful guidance. I'm here to support you in ensuring your payment processes are configured accurately and efficiently within the QBO.

Hi Erika,

The problem is exactly that - that we are being charged the fee. That is what everyone is complaining about. There should be an option to have this charge go directly to our customers, like merchant transactions on any other platform would do.

@MCMN 

If you are B2B, you can use a 3rd party processor to integrate with QB and accept payments for free.

Hello there, @MCMN.

I can see how beneficial it is for your business to charge customers the processing fee directly.

Please be aware charging your customers the processing fee directly is currently unavailable. While this feature is not available yet, the good thing is that we actively collect customer feedback. With this, I recommend submitting your suggestions to our product engineers.

Here's how:

1. Go to the Gear icon, located at the top right corner.
2. Select Feedback.
3. Enter your suggestions/comments, then click Submit.

For updates regarding the status of your request, please visit our Customer Feedback page.

In the meantime, you can explore our QuickBooks Apps Store or look for any third-party app that can help you charge your customers the processing fee directly.

Additionally, you can refer to this article to find out when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Let me know if I can be of help. I'm always here to lend you a hand. Stay safe, and have a great day!

Did you ever figure this out, I also work for a nonprofit and have the exact same problem 

let me know if you figured anything out 

thanks 

Kathy 

[email address removed]

There is still no way to do this through Intuit.  I ended up using an outside vendor for credit card processing to save money on processing fees.  I turned off the option to pay by credit card with Intuit.  

There is no way to do this.  I don't use Intuit for credit card processing as it's too expensive.  I turned off the option to pay by credit card by Intuit.  If the customer wants to pay by credit card I sent them a link through a different credit card processor I use or I have them call in and give me their info over the phone.  This way if I want to charge a fee I can add it on right then.   

QB don't care about their customers in any way. Their sole concern is making more and more money.

Just got told my monthly fee is now going up to $65 per month (it was $20 for the same service when I started less than 6 years ago).

They constantly change things that no one asked for, for absolutely no reason, and every si gle change makes thi gs worse and harder to use. 

It's as if the development team are desperately trying to justify their jobs. Maybe it would help if they released updates that people want and have been asking for for several years, like, for example, the ability to add processing fees to the invoice automatically! 

(P.S. That's another thing that's gone up in price is the card processing fees. Think it's definitely time to ditch QB altogether) 

When is this going to be integrated?  Just about every card processor does this now. Why do we as businesses have to keep paying the fees?  I’m about ready to switch 

We want you to have an efficient experience when processing fees, Orrion. I'll provide options to help automate payment processing fees to your customers.

Since this ability is still unavailable, there's no specific timeframe for when this automation will be available in QuickBooks Online. Please know that our software engineers regularly review customer feedback to enhance the program's compatibility and overall product experiences. 

For now, you may consider following the steps shared on this thread in creating a service item for the fees and manually adding it to your invoice. You can also visit our app market to look for third-party providers that can help add processing fees automatically.

In addition, feel free to check out our QuickBooks Online Blog to be updated about our latest happenings and get updates to the newest features in the program.

Moreover, you can receive and track customer-paid invoices to ensure accurate recording of your sales transactions in the future.

If you have any further questions about processing fees and customer invoices, please don't hesitate to let us know in the comments below. We'll be on this forum anytime you need help. Stay safe.

@FateCandylaneT  "For now, you may consider following the steps shared on this thread in creating a service item for the fees and manually adding it to your invoice."

You missed the C in your hyperlink.

@Orrion 

If you are B2B, you can use a 3rd party payment processor to integrate with QB and let your customers pay the fees. 

Check out PayorCRM app which integrates with both QB Desktop & Online and can add a CC fee automatically when customer pays using card

How is another service provider free?  What has your experience been since transitioning?  I am trying to figure out how to add the credit card fee automatically if the client chooses to pay by credit card and since QBO still hasn't added this feature I am considering using a 3rd party platform to utilize this.  I just don't want to take on additional fees.