We can run the Open Balance vendor report to see if there's an unapplied credit or overpayment, eas22487.
In the Vendor Center, right-click on the vendor's name and select Open Balance: (Vendor's Name). If the unapplied credit is showing on the report and doesn't show when applying credit, there might be a data damage. Let's run the verify rebuild data utility to fix this.
However, if it didn't show on the report, we can open the Bill Payment to delete and then recreate. The credit should now show on the Apply Credits window.
Let me know if you need more help with applying vendor refunds or credit. I'm here to help you!
Thanks for the quick reply! When I ran the open balance report for the vendor I do not see a credit. When you say delete the "Bill Payment" do you mean the item that is sitting in the "Pay Bills" section? When recreating should I use record deposit as I had done originally?
You’re on the right track, @eas22487.
Let’s first delete the bill and ensure to record the vendor refund so you’ll be able to apply it as credit.
To delete the bill:
Once deleted, let's record the vendor refund. Here's how:
Once recorded, recreate the bill and apply the credit, here's how:
You can now see a zero balance in your Open Balance Report.
Also, you can check these articles for additional insights:
Always feel free visit us here in the Community if you have other questions. I’m always here to help.