What do all the symbols mean in the check registry ck column? ie... ck mark, * and the lightening bolt?

"do I delete the one with the lightening bolt?"

You delete whichever one is the Wrong One. Example:

Example: You had a Bill Payment Check and then you let the banking download Add a "check" which means the expense details are in the file twice. The Bill Payment check is the "right" one and the Added = the duplicate and an error.

"It makes no difference if they are duplicates."

how do I get an asterisk to change to a checkmark?

How do I get an asterisk to change to a checkmark in reconciliation

Hello there, @jannyell.

I'd be glad to join the thread and help you change the asterisk to check-mark.

As mentioned by our Established Community Backer, qbteachmt, the asterisk appears on the register when the reconciliation process was not yet completed. To change the asterisk mark to check-mark, you may need to resume the reconciliation process. You have to go back to the Begin Reconciliation window, re-enter the beginning balance and proceed with reconciliation as usual.

To learn more and for the detailed instructions, you may check this article: Reconcile bank and credit card accounts.

Feel free to add a post/comment below if you have any other reconciliation concerns, I'll be always here to help you. Wishing you the best!

I have the lightning Bolt next to an account for some reason & it's out of the correct place on my COA now. It's at the top rather then further down where it should be.  I'm not sure why it happened. It's always been fine then something changed. It's a credit card account.

Let's try verifying and rebuilding your QuickBooks software, Whitehawk04.

This action fixes common data issues and unexpected behavior within your company file.

Before you proceed with the troubleshooting, please secure a backup of your company. Once done, you can now start to verify and rebuild your QuickBooks. 

To Verify:

1. Click File at the top menu.
2. Go to Utilities.
3. Select Verify.

To Rebuild:

1. Click File at the top menu.
2. Go to Utilities.
3. Select Rebuild.

Here's an article that'll serve as your step by step guide in resolving common data damage on your company file: Verify and Rebuild Data in QuickBooks Desktop.

Stay in touch with me if there's anything else I can help you with.

Hello there, @Anonymous.

You can edit your login credentials or any information in your bank account connected to QuickBooks Desktop if you disable and re-enable Bank Feeds.

To ensure that the most current data will be pulled from the bank server during re-setup. In the meantime, only the admin of the account can make the changes.

Here's how:

1. Deactivate Bank Feeds for an account.
2. Make the necessary changes.
3. Re-setup account for Bank Feeds.

I've also included this helpful article in case you need some ideas about how you can categorize your downloaded transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

Reach out to me if you need more help. Take care!

Thanks for performing the steps provided above and sharing additional troubleshooting steps to fix the issue, @Anonymous.

The axe emoji indicates that the account is connected to Online Banking. Since you're still getting the same result after performing the steps provided by our articles, I recommend reaching out to our customer support. They have the special tools to help conduct a deeper investigation of what's causing this behavior. 

Here's how you can reach out with them: 
 

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

For more contact details, you can visit our support website.
 

If you need more help regarding other tasks in QuickBooks Desktop, you can check our articles here. Make sure that the topic is set as "QuickBooks Desktop."

Let me know how it goes in the comment section. If you need additional assistance in doing your task with QuickBooks Desktop, don't hesitate to visit us back. We'll be happy to help.

What if that column is blank for a transaction?

I'm here to explain what it means, Scrounge.

If the column is blank, it means that the transaction is not yet cleared or reconciled. It also not an electronic transaction. 

Once you're ready to reconcile your account, you can refer to this article: Reconcile an account in QuickBooks Desktop.

Reach out to us again if you need our help. We're just around to assist you. Take care!

Does what you call a lightning bolt also look like a checkmark only not as dark? I have QBDT Mac and if I click once, it is a dark checkmark, twice and it turns lighter, 3 times and it disappears. 

Martha

Hey there, MarthaCR.

The lightning bolt that looked like a checkmark are transactions that have been entered, verified, marked as cleared and the reconciliation was completed in QuickBooks.

Here's what each symbol means:

• Blank means that it hasn't yet been reconciled.
• A checkmark means that it's reconciled.
• An asterisk means that reconciliation was started, that transaction was checked off, and the reconciliation window was exited before completion.

To know more about how reconciliation works in QuickBooks Desktop for Mac, check out this article: Reconciliation. On the same link, you'll find other resources that will help you with the reconciliation process.

Please let me know if you need additional help. I'll be here to help you every step of the way. You can reach out to the Community at any time. Take care and enjoy the rest of your day!