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Steve_SHP
Level 2

Payroll tax updates not working

QB Payroll is not deducting any withholding from peoples' checks (no Fed, Medicare, Social Security.) We tell it to download the full update and it does, but then it says we will have to go online by 4 DAYS AGO and when we try to start payroll, it says the tax tables haven't been updated in 31 days. I already tried removing the PAYSUB.INI file (I had to do that 2 weeks ago when QB was telling us our payroll subscription had lapsed when it hadn't) and running the update again, but it just keeps throwing an error. The machines that HR is using for payroll are throwing errors: "An unexpected error has occured in 'Intuit Quickbooks Enterprise Solutions: Manufacturing and Wholesale 20.0': Failed adding medicare tax item to employee template - Permission error" but these employees have been running the payroll for years, so they definitely have permission.

Solved
Best answer May 02, 2022

Best Answers
Steve_SHP
Level 2

Payroll tax updates not working

https://quickbooks.intuit.com/learn-support/en-us/help-article/payroll-processes/resolve-payroll-err...

 

Step 3: Identify stuck paychecks

Go to Edit, then select Find.
Select the Advanced tab.
Go to the Advanced tab.
In the Choose Filter section, select Detail Level from the Filter list.
Select Summary Only.
Go back to the Filter list. Scroll down to select Online Status, then select Online to Send.
Then select Find, and you'll see paychecks that weren’t sent to Intuit.
Take note of the "Number of matches" on the Find window. Proceed to Step 4.

View solution in original post

29 Comments 29
Steve_SHP
Level 2

Payroll tax updates not working

If we manually run an update, it retrieves the files from the internet and installs them, and we get this message:

 

error1.png

But then when we try to start payroll this happens:

 

error2.png

CharleneMaeF
QuickBooks Team

Payroll tax updates not working

I'm here to ensure QuickBooks will deduct the withholding from your employee's checks, Steve_SHP.

 

To resolve the error, let's update QuickBooks Desktop to the latest release. This helps you get the full functionality of the payroll updates.

 

Here's how:

  1. Go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Choose the Update Now tab. You can select the Reset Update checkbox to clear all the previous downloads.
  4. Click Get Updates to start the download.
  5. Once done, accept the option to install the new release.

 

For more details, please see this article: Update QuickBooks Desktop to the Latest Release.

 

If the issue persists, I'd suggest running the Verify and Rebuild Data utility. The tool scans data issues within the company file and resolves them. I'll show you how.

 

To verify the data:

  1. Open the company file.
  2. Click the File tab at the top menu.
  3. Select Utilities.
  4. Choose Verify Data.

To rebuild the data:

  1. Open the company file.
  2. Click the File tab at the top menu.
  3. Select Utilities.
  4. Choose Rebuild Data.

 

In case none of these fixes the error, I'd recommend contacting our Payroll Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

 

Additionally, I've added an article that'll help you manage payroll and keep track of employee expenses. This ensures your record is accurate: Run and Customize Reports.

 

Please let me know how it goes. I want to make sure that everything is taken care of. Keep safe always!

CharleneMaeF
QuickBooks Team

Payroll tax updates not working

Hi, Steve_SHP.

 

Hope you're doing great. I wanted to see how everything is going about the issue in updating payroll. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

Steve_SHP
Level 2

Payroll tax updates not working

Scheduled downtime to apply fix is tomorrow afternoon. I'll let you know if it worked afterwards.

Steve_SHP
Level 2

Payroll tax updates not working

Ran verify, it found one error (Line 278). Ran rebuild, it said no issues. Ran verify again, no problems found. Renamed the ~\Components\Payroll\CPS folder on one workstation to CPSOLD, tried to do a payroll update, same exact errors as before.

MarsStephanieL
QuickBooks Team

Payroll tax updates not working

Thank you for sharing the troubleshooting method you've done, @Steve_SHP. I can assist you further with the process to fix payroll withholding issues in QuickBooks Desktop (QBDT) Payroll.

 

Let's begin with re-entering your payroll service key. It will refresh your payroll subscription and fix permission errors. It is a 16-digit service key sent to your email to use the payroll features.

 

If you don't have it handy, you can use our Automated Service Key Retrieval tool. You'll need to sign in using your Intuit Account login.

 

Once you have the service key, you can now enter it in QuickBooks. You can refer to the steps below:

 

  1. Log in to your QuickBooks Desktop company file.
  2. Go to the Employees menu.
  3. Choose My Payroll Service, then Manage Service Key.
  4. Click Edit and enter the new service key.
  5. Select Next and then Finish.
  6. When the Payroll Update message appears, select OK.
  7. Verify the Service Status shows Active and click OK.
     

Now, you can restart the QBDT app. It will help refresh all information for your payroll service. For more fixes, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

If the issue persists, I recommend contacting our Customer Care team. They have the tools to verify and do a screen share session for further troubleshooting steps. They are available from 6 A.M. - 6 P.M. PT (Monday - Friday).

 

I've also included this link that you can use for your future reference: Customize reports in QuickBooks Desktop. It contains tips on data filtering to get the details you need.
 

Don't hesitate to let me know if you have questions regarding the steps I've shared. You can post a reply and I'll gladly help you out.

Steve_SHP
Level 2

Payroll tax updates not working

So our payroll admin did a remote access session with a tech, and there was a stuck check record waiting to send, which I had not thought to look into because we don't use QB Direct Deposit. That record was deleted and the server correctly updated the tax tables.

timbourret
Level 1

Payroll tax updates not working

Any chance you can tell me how to check this without calling support? We are having the same problem.

Steve_SHP
Level 2

Payroll tax updates not working

https://quickbooks.intuit.com/learn-support/en-us/help-article/payroll-processes/resolve-payroll-err...

 

Step 3: Identify stuck paychecks

Go to Edit, then select Find.
Select the Advanced tab.
Go to the Advanced tab.
In the Choose Filter section, select Detail Level from the Filter list.
Select Summary Only.
Go back to the Filter list. Scroll down to select Online Status, then select Online to Send.
Then select Find, and you'll see paychecks that weren’t sent to Intuit.
Take note of the "Number of matches" on the Find window. Proceed to Step 4.

AlcaeusF
Moderator

Payroll tax updates not working

Hello @Steve_SHP,

 

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

 

We love to see members supporting one another! Have a great day.

frankpeggy27
Level 1

Payroll tax updates not working

Not enough social security or Medicare tax taking out!

Kurt_M
QuickBooks Team

Payroll tax updates not working

Hi there, @frankpeggy27.

I see that this is a duplicate of the post you made earlier. I'll route you to my colleague's response on your concern about deductions affected only one employee in QuickBooks. 

Feel free to visit the link below.

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-no-medicare-[…]ty-tax-tak...

Visit us here in the Community again, @frankpeggy27. If you have any additional QuickBooks-related concerns. We'll be more than happy to lend you a hand. Take care!

Sharon531
Level 2

Payroll tax updates not working

I've done EVERYTHING that is suggested in the Payroll Support Community and such.

 

I even did this Database rebuild / QB Tool Hub . . . 

 

My Payroll was updating just fine up through 22212. 

 

22213 says - [PS032] QuickBooks is having trouble installing your payroll update.

 

I'm even running QuickBooks Accountant Desktop 2022 as Administrator. 

 

I did screen share with Payroll Support and Josh Will couldn't fix it.  He said he'd need to refer it to the backend people.  His follow-up email left much to be desired.  I ask that he email the fix when it happens.  He said he would, but I doubt it the way he jump out of our Chat conversation.

 

Please, if anyone has something different than what is Currently on-line, please share and I will try.

 

Thank You,

 

mylans
Level 1

Payroll tax updates not working

I am having this same issue and I have followed all your recommendations with no success.  My employees are waiting for their checks and I cannot give them what they need since all the checks are showing zero taxes withheld.   :(  I am not sure what to do.  QB is not open on the weekend.

Kevin_C
QuickBooks Team

Payroll tax updates not working

Hello there, @mylans.

 

Thanks for chiming in on this thread. I'm here to share some information regarding this matter to ensure we can straighten out the situation.

 

There are several reasons why payroll taxes do not calculate. Among these are:

 

  • QuickBooks is not updated, or there is an internet interruption during the update.
  • Using the incorrect tax table version.
  • The gross wages of the employee's last payroll are too low.
  • The total annual salary exceeds the salary limit.

 

To confirm the taxes withheld and the discrepancy, you'll want to check the Payroll Detail report. Then, there are two ways to fix this if QuickBooks withheld the Social Security and Medicare taxes.

 

  • Option 1: Apply the taxes to your next paycheck. Rate-based taxes can be automatically calculated in QuickBooks, and any overpaid taxes will be deducted from your next payroll run.
  • Option 2: You can offset the overpayment by creating a liability adjustment

 

If the issue persists, I highly suggest contacting our Payroll Support Team to assist you with this situation. I understand that our experts are unavailable during weekends, but only them has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this matter.

 

Additionally, please refer to these articles for more troubleshooting solutions when payroll taxes are not withheld:

 

 

You can count on me if you need further assistance fixing payroll items calculations. I'd be happy to assist you further. Stay safe!

Croger
Level 2

Payroll tax updates not working

I am using QuickBooks Accountant 2022 Desktop. when trying to update payroll I am getting the You've retrieved the latest payroll update and validated your payroll subscription. I have no idea what to do. Please Help me.

ReymondO
QuickBooks Team

Payroll tax updates not working

Thanks for joining the thread and sharing us the error message you're getting when updating payroll @Croger.

 

I'm here to provide the help that you need to fix the problem so we can update your payroll tax table. 

To start with, make sure that your QuickBooks Desktop is updated to the latest release. Then, let's perform the steps below:

 

  1. Go to the Employees menu.
  2. Select My Payroll Service.
  3. Click Send Usage Data or Send Payroll Data.
  4. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

 

If the send is successful, try to get payroll updates again. If you still see the error, proceed to the next steps outlined in this article: How to resolve error when downloading tax table updates.

 

Otherwise, contact our QuickBooks Payroll Support team so they can perform a further investigation and fix the error. 

 
Please let me how the troubleshooting goes. I want to make sure you're able to run payroll and pay your employees. Have a nice day. 
Lindalu12808
Level 1

Payroll tax updates not working

Good Morning Steve

 

I have 3197 checks in the Online to send, completing the task to Toggle the stuck paychecks is not a reasonable option, it would probably take months to complete this task without completing any tother work, I need to run payroll today , Is there any other options

CarlaS1
Level 1

Payroll tax updates not working

What is step 4? I have identified paychecks. But when I go to my payroll center they all say they are complete.

 

I cannot update to the latest payroll update. i've tried several times and it says the same thing as everyone is saying. update again befroe 2/23/2023. it is 3/1/2023 today!

 

Trying to run payroll today and no taxes are being calculated. This happened for me last pay period on one employee only. Sure glad I pay bucks to have it calculated for me!!

 

FritzF
Moderator

Payroll tax updates not working

Hello, CarlaS1.

 

Thanks for joining this conversation. Allow me to chime in and help ensure taxes will be deducted from your paychecks in QuickBooks Desktop (QBDT).

 

Are you referring to the Step 4 mentioned by other users in this thread? If so, you can found it in this article: Resolve payroll error PS038.

 

However, if you already performed all the steps shared by my colleagues above, and the issue persists, I highly suggest contacting our Payroll Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also try other troubleshooting steps if necessary.

 

Here's how to reach them:

 

  1. In QBDT, go to the  Help menu at the top, then select QuickBooks Desktop Help/Contact Us.
  2. Click Contact Us.
  3. Give a brief description of your issue, then Continue.
  4. Sign in to your Intuit account and tick Continue, then Continue with my account.
  5. We'll email you a single use code. Enter your code and select Continue
  6. Pick chat with us or Have us call you.

 

To check for our support hours, refer to this article: Contact Payroll Support.

 

I'm also adding this article that tackles updating payroll and processing paychecks for more information:

 

 

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

 

Please know that I'm only a post away if you have follow-up questions about this or anything else QBDT. I'll be here ready to help. Keep safe.

Crystalcp
Level 1

Payroll tax updates not working

Hello all,

Is anyone being ask to rebuy the software? My payroll was suspended because Quickbooks wants me to pay another $599.00.. I renewed with them instead of buying another disk as I've always for last 5 years...

Let me tell you I will never do it again. My payroll was stopped and being held hostage until I pay.. I have to buy a subscription to run the subscription I already paid for. Sounds stupid because it is..

Supervisor is no help. I was on the phone over 2 hours trying to resolve this issue to no avail..Anyone know of a good self payroll I could use right away and little money upfront?

Thanks in advance!!!

 

abella4
Level 1

Payroll tax updates not working

I am having difficulty updating payroll-- We have a valid subscription but when I create payroll checks it is not calculating the taxes.

 

SirielJeaB
QuickBooks Team

Payroll tax updates not working

It's my pleasure to receive your first post today, abella4. Thank you for dropping by the Community forum. I'd be glad to assist with your payroll tax updates.

 

I appreciate you subscribing to the QuickBooks Desktop Payroll. Please know that having runtime issues isn't the experience we want you to have. To isolate your problem, please verify your employee profile to determine if the payroll info was set up correctly. Here's how:

 

  1. Click the Employees menu, then choose Employee Center.
  2. Select the employee, then hit the Pencil icon above.
  3. Tap the Payroll info, then review the details, including Taxes.

 

Once verified, you can then update the payroll tax table. The payroll tax tables include current, precise rates and computations for federal and supported state taxes, payroll tax forms, and e-file and e-pay choices.

 

Additionally, a checkmark may appear in the box next to the yearly limit box and the default limit that the employee has reached if a payroll item is incorrectly calculated and stops calculating on a paycheck. You may visit this article for further details: QuickBooks Payroll Is Not Taking Out Taxes – How to Correct It?  

 

I've also included these resources that will help you in managing payroll features in QuickBooks Desktop:

 

 

I'm always here to help you if you need assistance with any payroll-related concerns. Get in touch with the Community again by clicking the Reply button below. Take care, abella4!

allanraay09
Level 1

Payroll tax updates not working

Payroll tax updates not working can be a frustrating issue for QuickBooks users. It can prevent you from accurately calculating and submitting payroll taxes, potentially leading to compliance issues. Here are some key points to consider:

  1. Symptoms: When payroll tax updates are not working properly, you may experience the following issues:
    • Unable to download or install payroll tax updates.
    • Incorrect or outdated tax rates and calculations.
    • Error messages indicating issues with tax tables or updates.
  2. Causes: There are several potential causes for this problem:
    • Internet connectivity issues or firewall settings blocking QuickBooks from accessing the necessary servers.
    • Outdated QuickBooks software that doesn't support the latest tax updates.
    • Damaged or corrupt installation files.
    • User permissions or settings preventing the update process.
  3. Troubleshooting steps:
    • Check your internet connection and ensure it is stable.
    • Disable any firewall or security software temporarily to allow QuickBooks to access the necessary servers.
    • Verify that you have the latest version of QuickBooks installed. If not, update to the latest version.
    • Restart your computer and try updating the payroll taxes again.
    • If the issue persists, run the QuickBooks File Doctor tool to identify and fix any potential company file issues.
    • Ensure that you have the appropriate user permissions to download and install updates in QuickBooks.
    • Consider contacting QuickBooks customer support for further assistance if the problem persists.
  4. Preventive measures:
    • Regularly update your QuickBooks software to ensure compatibility with the latest tax updates.
    • Maintain a stable internet connection to avoid interruptions during the update process.
    • Keep your firewall and security software configurations up to date and configured to allow QuickBooks access.

By following these steps and preventive measures, you can address the issue of payroll tax updates not working in QuickBooks and ensure accurate and compliant payroll tax calculations and submissions.

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