1099 mapping error after QB desktop update

Allow me to share a few information and guide on what you'll to do, shislop.

Intuit regularly launches new updates and releases to improve program functionality. These updates are maintenance or patch product releases that improve functionality and resolve several problems. You'll have to make sure that the QuickBooks release update you're using includes critical fixes to your data and software. Then, ensure you have the latest payroll update to prevent any payroll issues. To download the latest tax table, follow the steps below:

1. Select Employees, then select Get Payroll Updates.
2. Select the Download Entire Update checkbox.
3. Select Download Latest Update. An informational window appears when the download is complete.

Once done, you can map your 1099-NEC again. However, if it still doesn't fix the issue, you can perform the Verify and Rebuild Data. This identifies the most common data issue within the company file and resolves it. To do this, follow the steps below: 

1. Go to the File menu, then hover over Utilities and select Rebuild Data.
2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
4. When the tool finishes, select OK.
5. Go to the File menu. Then hover over Utilities and select Verify Data.
6. Let the tool check your file for data issues.

For more information, you can continue to the next solutions of this article if you're still having data issues: Fix Data Damage On your QuickBooks Desktop Company File. In addition, QuickBooks Feedback helps us improve our products and services for you to have the best experience. I'll make sure to pass this to our product team. You'll also want to tell them how important it is to have an option to sort account numbers or account types while in the mapping accounts module. 

I've also included these articles for your reference: 

• Create and file 1099s with QuickBooks Desktop.
• 1099 E-File: QuickBooks Desktop setup, troubleshooting, & FAQs.

Please let me know if you have follow-up concerns about 1099's. I'm right here to help you figure them out. Take care and stay safe.

OK I am having the same problem with the mapping of the vendors it doesn't let me change it box 1 like the previous post said.  So I went in and did an update and it still doesn't work so I guess I have to try the rebuild data suggestion you know this should not be this hard.

I had to call tech support and after 2 hours on the phone troubleshooting, uninstalling/reinstalling the software etc, the problem is still not fixed. It appears to be a software issue and QB opened a case for me. I'm now not able to update my web services with Quickbooks Time with this error message - and I do not have more than one company file open: 

Version:
PHP QuickBooks SOAP Server v2.0 at /qbwc.php

Message:
Application requested to abort

Description:
Error connecting to QuickBooks. Error message received from QuickBooks was <A QuickBooks company data file is already open and it is different from the one requested or there are multiple company files open.>. Application has sent back a DONE via connectionError. More information in available in the log file (click View Log button from main window). Update aborted per request from application.

Thank you! I logged in to QB Time and cleared the company file path. I was then able to sync QBTime and QB Desktop using the Update Web Services utility.

I updated my Quickbooks Pro Plus 2022 Desktop this morning. I was excited thinking it would allow me to print the 1099 NEC forms on 3 parts. When I went into the 1099 wizard, I encountered the exact issue you spoke of. The mapping drop down arrow was grey and I was unable to change it to Box 1. I just spent two hours on the phone with support trying to fix it. We went through all the options, from rebuilding the data to using the QB Tool Hub to make repairs to the files. Nothing worked. As a last report, we went into the control panel on my PC and repaired the QB file. It actually worked. I'm now able to select the drop down arrow to choose Box 1 for my NEC 1099s. However the original problem still remains. The 1099 forms still print out as two parts and not three parts. I may wait another week to see if another patch comes out from Intuit, but I'm not holding my breath. Users are trying to comb through their year end tasks and we don't have time to wait and see. I have quite a few forms I'll have to hand write, but I really feel bad for users who have hundreds to send out. It's beyond frustrating, seeing that I purchased the new version just to avoid the exact issues I'm having. A refund should be in order. This is unacceptable. 

We were able to resolve this issue.  Somehow the accounts defaulted back to the original 1099-Misc mapping. I changed all the 1099-Misc accounts to "omit these payments from 1099".  Once I made the changes, I was able to update the 1099-NEC accounts to Box 1 and generate 1099-NEC reports.

You are my HERO!  And after updating desktop 19 and installing the latest critical fix, my 3-part forms print correctly.

How do you go into the PC's control panel and repair the QB file? I opened control panel and there are no features to repair files.

Good morning, @JoeSunCPA.

Thanks for following along with the thread and sharing your concerns here in the QuickBooks Community. 

When using the Repair feature from your control panel, this repairs the QuickBooks program, not the actual company file. To access this feature, you can use the steps I've included below. 

1. Open the Windows Start menu. 
2. Choose Control Panel. 
3. Select Programs and Features, then Uninstall a Program. 
4. Click on QuickBooks from the list of programs, then Uninstall/Change.
5. Tap Next, Repair, then Next again. 
6. Once the Repair has completed, you can click on Finish.

If you need to Repair the company file, you can do so by using the Rebuild and Verify Utilities. For additional information about this process, check out Verify and Rebuild your company file in QuickBooks Desktop. 

Please let me know if you have any questions or concerns. I'm always around to lend a hand. Take care!

I found another workaround. I went into the vendor and unchecked the 'vendor eligible for 1099' box. I only had one vendor that had payments going to the account that had the wrong 1099 box associated with it. I then went into run 1099's again and selected all accounts and made sure to choose the account that had the state withholding box and marked it as NEC box. I then went back into the vendor and reselected the 'vendor eligible for 1099' box. I then reran 1099's and the problem was fixed.

Has anyone found a fix other than the painstaking manual method of going back into each company file and each account and unmapping then remapping the NEC eligible accounts?  Unmapping and remapping is painful enough for just one company file because you can't sort on the accounts...BUT it will be a huge job to do this for ALL of the company files we manage.  QB needs to write something put it back how it was.  All of my accounts that were mapped to the NEC Box 7 are now somehow all mapped to MISC Box 15: State Tax Withheld.  Has anybody had any luck getting a quick fix on this or getting somebody at QB to understand the depth of the issue?

Scroll down in this conversation to see the quick and easy fix to this frustrating problem in the post by ACM22. I too have spent hours on the phone with QB support, with no success, and ACM22's solution worked!! To clarify what they said however, use the following steps:

Once you choose Print / E-file 1099 forms, the window opens to choose either 1099-NEC or 1099-MISC.

- CHOOSE 1099-MISC (I know, we are trying to print NECs, but the fix lies here first!)

- In Step 3, Map Accounts, for every account, choose "Omit these payments from 1099" from the drop down box.

- Save and Close.  Go back to Print / E-file 1099 forms, this time choose NEC. 

- When you get to Step 3, the drop down boxes should not be grayed out anymore (YAY!!), and you should be able to choose NEC Box 1 for all necessary accounts.

I sure hope this works for you as it did for me.  QB really needs to fix this major issue -- it shouldn't be that hard and I agree with whoever said it is UNACCEPTABLE!

** If you still have trouble printing the 1099-NEC 3-up on a page, make sure you do have the most recent update.  Even though I had downloaded the most recent update, while on the phone with QB support, mine still weren't setting up to print 3-up.  She finally figured out that my Windows Firewall wasn't allowing the update to be received (even though it said updated).  I had to temporarily turn off the firewall, update again.  

** Also - when in QB, press F2 for Product Information.  On the third line, to the right, look for the batch update number (those words aren't actually on there, but that's what the QB rep called it), but it should be at least "R3_78" 

Mine was stuck at "R3_65" even though we had updated several times.  Finally figuring out how to turn off the Windows Firewall, running the update, then it went to the R3_78 and 3-up forms are printing.

Brilliant!

I did this except I had to do it a little differently. I had to select 1099- MISC form and unselect the accounts from State Withholding and select Omit these payments, then select save and close, then go back in and select 1099-NEC and I could now select Non- Employee Compensation. 

Thanks for posting, because calling support is a total time waster. I've had multiple 1 to 2 hour calls with no resolution. Thank goodness for this community!

Thank you, thank you! This worked perfectly for me (though I imagine I'll have to remap for 1099-Misc, but since I've already printed those, I'll leave that battle for another day!). It's sad that QB has caused so much aggravation for so many of us with improper/late/ malfunctioning updates at a critical time of year. Thank goodness for a solid QB community.  

THANK YOU!! 

I have tried every "solution" and after two days, yours FINALLY worked!! 

Thank You ! Thank You ! Thank you !   I'm so glad you figured that out. What a pain !!!!

After way too many unsuccessful hours of trying to fix this issue, this one did the trick! Thank you for sharing!

I have the same issue. And after 44 emails telling me how to fix the 3 page form problems, none of which worked, I've given up issuing the 1099s through QB with this newest problem. I typed my 1099's manually as I don't have the time to keep trying to repair QB. Hopefully they'll issue an update soon that fixes all of their problems.

Good luck!

Thanks to everyone for their solutions!

Thank you! it worked

Worked as instructed.  Thanks - QBs is going down hill and the cost is going up.  We need an alternative.

Thank you very much. I tried everything from 60 posts and nothing worked until I followed your instructions. I thought I was dogged when it comes to tracking down problems, but I would never have thought of clicking on the "wrong" thing to fix the problem. Quickbooks should pay you!

Thanks again and happy new year!

Thank you! You should get paid by Quickbooks for taking care of their customer support service.