2023 QB valid account requirement or fraud attempt?

Thanks for the reply, @Kevin_C, I appreciate it.  I will send the e-mail and the other details I collected from the caller to the spoof address so it can be researched further.

~ EH  

@Kevin_C now I have a new issue.  I'm trying to e-mail the "[email address removed]" to report the issue and attach a screenshot of the e-mail I received and it has bounced back at me twice as undeliverable.  If I click on the link from your post, It's trying to force me to log in to my e-mail separately from what I'm already logged into.  Is there a way for me to fill out a form within the community forum to report this phishing/scam issue?

Thanks, 

- EH

Thanks for getting back here in the thread, @EH in CT.

Please know you don't need to click the link or email address in my colleague's response. You can copy Intuit's email address and paste it as your recipient when sending screenshots and other details to report the incident. Also, I'd recommend checking if your domain if it's restricting Intuit's domain. It could be the reason your email bounces back to you and can't go through to Intuit's email address.

If the issue persists, you can contact our Customer Care Team once again so they can assign a representative to check on your end and conduct further investigation to determine why you're unable to get through with sending an email to Intuit. See this article for more details: Contact QuickBooks Desktop support.

Additionally, you can visit this page to learn how you can avoid being in these situations: Online security tips.

@EH in CT, please don't hesitate to post here in the Community space if you have any additional QuickBooks-related queries. We'll make sure to get back to you as soon as possible to provide assistance and help you resolve your concerns. Stay safe, and have a nice day!

Hello @Kurt_M, I did copy/paste the e-mail address into the e-mail address field.  The rejection is telling me it's the receiving server that is rejecting the message.

550 5.0.350 Remote server returned an error -> 550 #5.1.0 Address rejected.

I tried submitting a notice twice; the first one was a forward of the spam message I received and the second one was a new, original message with a file attachment of the message.

Reporting an issue shouldn't be so difficult.  I'm trying to do my due diligence in case Intuit is able to pursue those people who are trying to create fraud/scam people using the Intuit name.  I don't have this issue with support requests to our other vendors.  Is there an e-mail I can use instead of "spoof" or a different avenue I can use to report this?

Keeping your account safe and secure is one of our priorities. You can report this kind of situation to our available website.

Here are also information you can take note of to help you quickly identify suspicious emails:

• We will never ask for your personal information in an email
• Any link we send you in an email will always be for an intuit.com address
• Our emails will always come from an email address that ends with @intuit.com

Here is how you can report it through our website:

1. Go to this link; https://security.intuit.com/.
2. Click Contact Us.
3. Look for Report a fake email (or phishing email) and click on it.

Let me also share these articles on how you can better protect your account and how we keep your data secure: 

• How To Recognize And Report Suspicious Emails.
• How We Keep Your Data Safe.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Yes - got this yesterday, said my credit card for our renewal didn't go thru the day before which was the correct day. Had my last 4 digits of my card, my license number of my QB. How would they have this info if there were from Quickbooks. This fraud is getting worse and worse, we have had one of our 3 business checking accounts have fraud this month also. 

Very concerning ! 

We have known about this issue since they introduced the QB Desktop 2021 Plus edition. That's why we recommend our clients buy new licenses or renewal through trusted partners instead of going directly to Intuit.

I appreciate you for bringing this matter to our attention, Tricia. I'm here to share how we can prevent fraud calls from parties claiming to be affiliated with Intuit.

Our QuickBooks representative won't call you unless you initiate a callback request. Also, they will not ask for or provide any personal information. To investigate this, I recommend contacting our QuickBooks Support Support Team. They're equipped with tools to determine if this call is legit or fraudulent. Here's how:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Once done, click Message Us or Let's talk.

If the call is fraudulent, I suggest reporting this to our Privacy and Security team to avoid experiencing this issue in the future:

1. Head to this link: https://security.intuit.com/.
2. Next, click the Contact Us button.
3. Then, look for Report technical support scams section and click it. 

For more details about how you can protect your business account and data from fraud, please see these resources:

• Data Security and Fraud Prevention
• Identify Suspicious Activity, Phishing Scams, and Potential Fraud

Additionally, I've added these articles that'll help you see what you've purchased for QuickBooks Desktop products and services and learn the latest pricing announcement:

• Find your QuickBooks Desktop Billing History
• Announcing Changes to QuickBooks Products and Pricing

Please don't hesitate to click the Reply button to get back on this thread if you have any further questions or concerns about suspicious activity related to QuickBooks. It's our priority to ensure your data is protected.

WE DID ! Why would that make a different outcome. 

I did have a call back request to correct our Direct deposit account and we corrected the problem, then a couple hours later we got an automatic call saying the credit card was declined for our auto renewal. Press 1 to speak to a rep.  

I have received very similar calls - two times where I actually fell for the scam. They insisted that they were from Intuit and that I had a critical failure in my computer and that is why my updates weren't loading.  I actually had a message that my update was not working so I thought they were legitimate.  hey ended up loading a new version of QB on a different computer----yes this went on for several days. I paid them a lot of money and it took me a few weeks to realize it was fraud when I had to contact Intuit to help me set up backups and move QB to another computer and they didn't charge me anything since I have a subscription. I have disputed the charges on our credit card and this fraudulent company has called me back several times to ask me if I received a refund which I have not.  They have not asked me for more information other than trying to confirm the chargeback. Then, I received a similar call yesterday from another person telling me that were with Intuit and need to update my Payroll but the Credit card was expired. I asked a million questions to confirm that is who why were, but they kept insisting they were Intuit and gave me name, employee ID and phone number, so they still got my card from me. I immediately contacted INTUIT via chat they confirmed that this was fraud and I called my bank to stop the payment.  I am so upset and want to report these people to the FTC.  I am going to look into that now.  Just wanted others to beware. I am a trained professional and have lots of training on avoiding scams so this is really so upsetting that I have fallen for it two times!!

@vhvo 

Log into your CAMPS and change your phone number. They may try contacting via email again but at least you can isolate those attempts.

So sorry to hear that this happened to you!

Unfortunately the fraud attempts are becoming bolder and more frequent.  I now always assume that someone is trying to scam me because we get the telemarketing calls so often.  One thing I've started doing recently is telling them that we do not purchase anything over the phone.  And we always tell them to remove us from their call list (or press the opt-out button if it's an automated message). 

We also never answer the phone with "hello" because it triggers the automated messages or you will hear a tone and then the live telemarketer answers the line.  I remain silent if I hear that tone and then the person come on and then hang up.

Also, recently there has been an uptick with scammers using AI to create fraudulent messages using people's real voice but slicing up their words in a different order.  So don't stay on the phone with any of them too long and don't say the word "YES" because that could indicate agreement or approval that they could use to say you agreed to something.  In fact, I don't even confirm my name for them or our location or anything.  Instead, I bluntly ask why they are calling or even what they are selling.

Lastly, be hyper-vigilant about e-mail marketing messages. I get anywhere from 2-12 per day and many of them are now very well disguised and look to be real. you have to examine the actual sender address and be very cautious of anything that wants you to click a link or enter/change a password or that re-directs you to another site.

Sadly, fraudsters will literally say or do anything to try to scam you.  Stay alert!