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bstnet
Level 1

Question about Desktop subscription renewal

Hello,

 

Our QB 2022 desktop edition is coming up for renewal. Do I have to renew or can I buy a new 12 month digital copy which is $100 less than the automatic renewal?

Solved
Best answer April 02, 2022

Best Answers
Archie_B
QuickBooks Team

Question about Desktop subscription renewal

Thank you for reaching us, bstnet.

 

Let me share some insights about managing your QuickBooks Desktop subscription.

 

The auto-renewal feature is built to let you focus on your business without disruption while using QuickBooks Desktop. 

 

You may also choose to purchase a new QuickBooks license at a retail store. However, you'll need to make sure to activate the license and back up your QuickBooks Desktop company file

 

I've also added this article for your reference: Update QuickBooks Desktop to the latest release.

 

Feel free to let me know how this goes or if you still need further assistance. I'll be here to help. Have a great day!

 

 

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16 Comments 16
Fiat Lux - ASIA
Level 15

Question about Desktop subscription renewal

You can buy a new license and reinstall it from scratch on your machine(s).

Archie_B
QuickBooks Team

Question about Desktop subscription renewal

Thank you for reaching us, bstnet.

 

Let me share some insights about managing your QuickBooks Desktop subscription.

 

The auto-renewal feature is built to let you focus on your business without disruption while using QuickBooks Desktop. 

 

You may also choose to purchase a new QuickBooks license at a retail store. However, you'll need to make sure to activate the license and back up your QuickBooks Desktop company file

 

I've also added this article for your reference: Update QuickBooks Desktop to the latest release.

 

Feel free to let me know how this goes or if you still need further assistance. I'll be here to help. Have a great day!

 

 

BW67
Level 1

Question about Desktop subscription renewal

Provide continued payment due

SarahannC
Moderator

Question about Desktop subscription renewal

Hello there, BW67. Welcome to QuickBooks Community!

 

I really want to help you right now. However, I still need to gather more details about it. Can you provide us with a screenshot or additional details about it? Once you provide the exact message here, we can easily figure out and share with you the best resolution for that kind of issue. 

 

Also, please ensure to cover or hide your personal information before you'll post a screenshot or any attachment. 

 

For now, you'll want to review this article about QuickBooks Desktop Help Articles. It contains details about handling transactions, taxes, subscriptions, and reporting.

 

Please visit again. I'll help you with your concerns. Take care and stay safe.

BT23
Level 1

Question about Desktop subscription renewal

Is there an easy way to change Quickbooks Desktop Enterprise subscription from monthly to an annual subscription for the lower rate?  I don't see an option on the Intuit.com site when I log in.

JoesemM
Moderator

Question about Desktop subscription renewal

Let me route you to the best support, @BT23.

 

Contacting our Customer Support Team will help you change your QuickBooks subscription from monthly to annual. They can also offer you a special upgrade pricing for a lower rate.

 

To get the full contact details, follow the steps below:

 

  1. Tap the Help menu to select QuickBooks Desktop Help.
  2. This will take you to the Have a Question window.
  3. From there, press the Contact us link to see the Contact Us screen.
  4. Hit the Search for something else link and then enter the issue or topic in the field box.
  5. Choose Search to display the Message Us feature.

 

To ensure we assist you on time, refer to this article: Contact QuickBooks Desktop support.

 

To help you choose the right product for you, open these links below:

 

 

I've added some links you can check. These will show you how to upgrade your QuickBooks Desktop:

 

 

Reach out to us if you have any other concerns. We're more than happy to assist further. Have a good one.

Fiat Lux - ASIA
Level 15

Question about Desktop subscription renewal

@BT23 

Their billing policy is very rigid. You have to cancel your subscription and purchase a new one. You can purchase a new license from select partners for perpetual renewal discounts of up to 20% off.

ricks repair
Level 1

Question about Desktop subscription renewal

was talking to custmer sevice darren d and internet shut down would like him to call [removed]

vipat71
Level 1

Question about Desktop subscription renewal

how to renew my subscription 

SirielJeaB
QuickBooks Team

Question about Desktop subscription renewal

Hi there, @vipat71. I'm glad to welcome you here in the Community.

 

If your subscription expires, you can use the view-only mode. One year after your subscription expires, access is still available in view-only mode. However, you can renew your subscription or export your data to view your data after one year.

 

If you want greater efficiency and real-time business insights, you may want to switch to QuickBooks Online.

 

If you prefer to renew your QuickBooks Desktop subscription, please call (800) 591-0302.

 

For more details, you can visit this article: Renew your subscription or use view-only mode in QuickBooks Desktop 2023.

 

The following articles will help you manage your credentials in QuickBooks Desktop in the future: 

 

 

Please remember I'm here anytime you have additional questions or concerns about a QuickBooks Desktop subscription. You can reach out by posting a response below. I wish you the success of your business, vipat71.

Pizza Man Rick
Level 1

Question about Desktop subscription renewal

@Fiat Lux - ASIA 

Is Pro or Accountant 2021 non-subscription still available for purchase?

Kurt_M
QuickBooks Team

Question about Desktop subscription renewal

Hi there, @Rick.

 

Upon checking my resources, we no longer offer non-subscriptions on our products. That said, when using QuickBooks Desktop (QBDT), you'll want to purchase a yearly or annual subscription. If this isn't an option for you these days, you can consider utilizing the free trial version to get around this situation and complete your business-related tasks.

 

Also, with the free trial option, you can choose what version of QBDT to use. I'll gladly write down the steps below to get you going. To begin, here's how:

 

  1. Go to this link: https://downloads.quickbooks.com/app/qbdt/products
  2. Choose Yes, No or Not Sure if you'll be using QBDT on multiple computers at the same time.
  3. Click Next.
  4. Choose what region and product you'd like to try for free.
  5. Choose the version of the product, and then click the Search button.
  6. Select the product, and then click the Download button.

 

Before performing the steps, you may want to check if your system meets the requirements to install the QBDT 2021. Refer to this article for further details: System requirements for QuickBooks Desktop 2021.

 

Additionally, in case you'd like to subscribe to the latest version, I've got this article to learn more about what the program has to offer: What’s new in QuickBooks Desktop 2023.

 

@Rick, it's been a pleasure to have you here today. Feel free to leave a comment below if you have any additional QuickBooks-related concerns. As always, I've got your back. Stay safe!

Fiat Lux - ASIA
Level 15

Question about Desktop subscription renewal

@Pizza Man Rick 

No You can try to find any used license (if available)

Pizza Man Rick
Level 1

Question about Desktop subscription renewal

@Fiat Lux - ASIA 

I have found some, but they all say, "payroll not included." I currently have unlimited payroll with Pro 2020 expiring March 2024, but the sellers can't answer if I would be able to use it with their used license. Any insight on that?

Fiat Lux - ASIA
Level 15

Question about Desktop subscription renewal

Sorry I can't answer your question. The expiration of the bundle license (2024) does not allign with the expiration of QBD 2020 (May 2023).

Pizza Man Rick
Level 1

Question about Desktop subscription renewal

@Fiat Lux - ASIA 

They have never aligned. The unlimited payroll is not a part of the QB Pro. It renews each March, QB Pro EOL is end of May every 3 years. They are not linked together, so to speak. It is a grandfathered P/R subscription. I am trying to get to the end of this year without moving to subscription model, then I can consider outsourcing my payroll needs and just continue with QBDT 2021. Those selling Pro 2021 mention not being able to add payroll to it, but my company file already has payroll with an active subscription. Thay can't answer that question, and state no returns. You seem to know what Intuit will not answer, that's why I am directing this question to you. Thank you for your responses. Rick

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