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Can not get my payroll to reactivate. It shows it is Active
My main goal is to ensure you can reactivate payroll and continue using the service, CJBH. I'll provide the steps to fix this.
First, I'd like to know if you encounter any errors when reactivating payroll. May I know where you see the subscription is active? It'll help us investigate the cause of the issue and provide accurate steps to rectify this. Adding a screenshot would be a great help, too.
To troubleshoot the issue, ensure you are running a supported version of QuickBooks Desktop and that the program is updated to the latest release. It is essential, as outdated versions can cause reactivation issues.
Then, reactivate the payroll subscription again. Once done, the process will take up to 24 hours to fully complete (it'll show Active after).
If the issue persists, I suggest refreshing your payroll information on the system. Then, re-enter your payroll service key. Here's how:
In case none of this fixes the problem, I recommend contacting our Payroll Support Team. They have tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Finally, I've added this article to help you pay your employees: Create and run your payroll.
You can always click the Reply button if you have additional questions or concerns about working with your payroll transactions, managing employees' profiles, and other QuickBooks tasks. I'm ready to help you out.
Payment info has been updated..
Still not reactivated though
Did all you said & my payroll will still not work!
Me too!
Thanks for taking the time to follow the advice given by my colleague earlier. KJ6662. Reactivating your QuickBooks Desktop Payroll subscription is crucial. Let me assist you with how to resolve this.
Beforehand, have you received an error message while doing the process? It would be my pleasure if you could provide additional details so I can thoroughly assess any related issues. Your input is valuable to me.
Aside from that, let's update the company to the latest release to ensure you have all the enhancements and corrections for the software.
Make sure to use an up-to-date version of QuickBooks to avoid any reactivation issues. Outdated versions can cause unexpected problems, so it's always best to stay with the recent version.
If the issue persists, I recommend contacting our QuickBooks Desktop Support team to double-check your concern about reactivating your account.
Furthermore, our phone representatives are available depending on your product. We can visit this page for our phone support schedule: Contact Payroll Support.
Once everything is fine, here's an article with complete instructions about renewing your QuickBooks Desktop payroll account: Reactivate your payroll.
Alternatively, I've included these resources that will guide you through running employee wages and their pay schedules:
There you have it, KJ6662. You can always visit us whenever you need additional concerns about restoring payroll accounts. We'll take care of the rest.
My account shows active but the reactivate icon will not go awat
My account shows active but the reactivate icon is still there?
Thanks for reaching out, EmpireGG. Let me help you remove the reactivate icon on your QuickBooks Desktop (QBDT) Payroll.
There are different steps we can follow depending on your QuickBooks Desktop payroll subscription. If you're using QuickBooks Desktop Assisted, I suggest contacting our Payroll support team. They have the tools that can check your account internally and guide you in solving your concerns.
Here's how:
However, if you're using QuickBooks Desktop (QBDT) Enhanced or Basic, please follow these steps:
If the status of your payroll subscription is active, we need to validate your service key by following the steps below:
If you encounter PSXXX errors like PS033, PS036, PS101, and PS107, kindly proceed to Step 2 in this article: Fix PSXXX errors when downloading payroll updates.
Again, thanks for bringing this to our attention, EmpireGG. Please know that you are not alone in this process. Please hit the Reply button if you have further concerns or questions about your QuickBooks Desktop payroll. We are here to lend a hand at any time.
I re entered my credit card info and It still says i am inactive . i turned off program and restarted and it still does not reactivate
I can see the urgency to resolve the reactivating issue, dwolff. I'll ensure to direct you to the support to address this promptly.
Performing the steps you've taken is much appreciated. Since the issue continues, it's best to contact our Payroll support directly. Our support team has specialized tools and access to your account information, allowing them to investigate and resolve the specific issue you're facing. Their assistance will help you return to normal operations swiftly.
In addition, I've added some resources you can explore to view useful information about your business and employees and managing payroll schedules:
I'll be on the lookout for your response if you have other questions about QuickBooks tasks and will address them as soon as possible.
I updated my payment method and still won't let me reactivate my account. Not sure what is going on. but I need to pay my employees and can't till I get payroll reactivated. thanks Becky
Can you share the error message? Click the camera icon on the menu to insert image here.
I understand how essential it is to ensure timely payment to your employees, Becky. I acknowledge your commitment in this matter. When reactivating QuickBooks Desktop Payroll, the process varies depending on the type of subscription.
If you're using the Enhanced and Basic type, you can reactivate it within the program or through your Intuit account. Before you proceed, ensure you have a supported version of QuickBooks Desktop.
In case you're using the Assisted version, I suggest contacting our payroll team for further guidance.
Now, let's login through CAMPs to check your payroll subscription status.
If the status is reactivated but doesn't appear on your company file, please ensure your company is updated to the latest version and your payroll tax table is current. Outdated ones can cause unexpected behavior.
Additionally, let's re-enter your service key to ensure seamless reactivation and to maintain accurate payroll processing for your business.
Here's how you can do it:
If you're still experiencing the same thing, I recommend contacting our dedicated payroll support for a more thorough investigation. Here's how you can reach our experts:
For future reference, I'm adding these resources as a guide in managing your payroll items and employee's paycheck:
Let me know how it goes after following all the recommendations above. Your needs are my priority, Becky!
I have done all this and the red reactivate subscription still wont go away
Thank you for letting us know that you've already tried all the recommended steps in this thread to reactivate your payroll subscription in QuickBooks Desktop, @hardrock11. Let me route you to the right support available.
I've read all responses in this thread, and it seems that all possible solutions for this issue have been provided in this thread. I suggest contacting our phone or chat support teams for further assistance. This way, they can pull up your account in a secure session to check why the problem persists.
Here's how:
Additionally, this article outlines how to pay employees using direct deposit or paper checks: Create and run your payroll.
The Community is always here to help with questions or concerns about QuickBooks Desktop payroll subscriptions. We're committed to providing prompt support whenever you need it.
Another option, switch to a 3rd party payroll app and they can help to convert data from Enhanced Payroll.
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