My main goal is to ensure you can reactivate payroll and continue using the service, CJBH. I'll provide the steps to fix this.

First, I'd like to know if you encounter any errors when reactivating payroll. May I know where you see the subscription is active? It'll help us investigate the cause of the issue and provide accurate steps to rectify this. Adding a screenshot would be a great help, too.

To troubleshoot the issue, ensure you are running a supported version of QuickBooks Desktop and that the program is updated to the latest release. It is essential, as outdated versions can cause reactivation issues.

Then, reactivate the payroll subscription again. Once done, the process will take up to 24 hours to fully complete (it'll show Active after).

If the issue persists, I suggest refreshing your payroll information on the system. Then, re-enter your payroll service key. Here's how: 

1. Go to Employees and then select My Payroll Service.
2. In the QuickBooks Service Keys windows, choose Edit. Make sure to take note of the service key.
3. Remove the payroll service key. Select Next.
4. When the Payroll Update message appears, choose OK.
5. Verify the Service Status shows Active and then hit OK.

In case none of this fixes the problem, I recommend contacting our Payroll Support Team. They have tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

Finally, I've added this article to help you pay your employees: Create and run your payroll.

You can always click the Reply button if you have additional questions or concerns about working with your payroll transactions, managing employees' profiles, and other QuickBooks tasks. I'm ready to help you out.

Payment info has been updated.. 

Still not reactivated though 

Did all you said & my payroll will still not work! 

Me too!

Thanks for taking the time to follow the advice given by my colleague earlier. KJ6662. Reactivating your QuickBooks Desktop Payroll subscription is crucial. Let me assist you with how to resolve this.

Beforehand, have you received an error message while doing the process? It would be my pleasure if you could provide additional details so I can thoroughly assess any related issues. Your input is valuable to me.

Aside from that, let's update the company to the latest release to ensure you have all the enhancements and corrections for the software. 

Make sure to use an up-to-date version of QuickBooks to avoid any reactivation issues. Outdated versions can cause unexpected problems, so it's always best to stay with the recent version.

If the issue persists, I recommend contacting our QuickBooks Desktop Support team to double-check your concern about reactivating your account.

Furthermore, our phone representatives are available depending on your product. We can visit this page for our phone support schedule: Contact Payroll Support.

Once everything is fine, here's an article with complete instructions about renewing your QuickBooks Desktop payroll account: Reactivate your payroll.

Alternatively, I've included these resources that will guide you through running employee wages and their pay schedules:

• Create and run your payroll.
• Set up and manage payroll schedules.

There you have it, KJ6662. You can always visit us whenever you need additional concerns about restoring payroll accounts. We'll take care of the rest.

My account shows active but the reactivate icon will not go awat

My account shows active but the reactivate icon is still there?

Thanks for reaching out, EmpireGG. Let me help you remove the reactivate icon on your QuickBooks Desktop (QBDT) Payroll.

There are different steps we can follow depending on your QuickBooks Desktop payroll subscription. If you're using QuickBooks Desktop Assisted, I suggest contacting our Payroll support team. They have the tools that can check your account internally and guide you in solving your concerns.

Here's how:

1. Click the Help tab at the top menu bar and select QuickBooks Desktop Help,
2. Choose Contact Us and enter the necessary information.
3. Press Get a callback.

However, if you're using QuickBooks Desktop (QBDT) Enhanced or Basic, please follow these steps:

1. In your QuickBooks Desktop company file, go to Employees and select My Payroll Service.
2. Click Account/Billing Info.
3. Sign in using your Intuit Account login, then your QuickBooks Account page will open.
4. Under Status, choose Resubscribe.
5. Follow the on-screen steps to reactivate your payroll service.

If the status of your payroll subscription is active, we need to validate your service key by following the steps below:

1. Close all your company files and restart your computer.
2. Open QuickBooks, go to Employees, select My Payroll Service, then select Manage Service Key.
3. Your Service Name and Status should be correct and will show as Active.
4. Select Edit, and verify the service key number. If incorrect, enter the correct service key.
5. Select Next, uncheck the Open Payroll Setup box, then select Finish.

If you encounter PSXXX errors like PS033, PS036, PS101, and PS107, kindly proceed to Step 2 in this article: Fix PSXXX errors when downloading payroll updates.

Again, thanks for bringing this to our attention, EmpireGG. Please know that you are not alone in this process. Please hit the Reply button if you have further concerns or questions about your QuickBooks Desktop payroll. We are here to lend a hand at any time.

I re entered my credit card info and It still says i am inactive .  i turned off program and restarted and it still does not reactivate

I can see the urgency to resolve the reactivating issue, dwolff. I'll ensure to direct you to the support to address this promptly.

Performing the steps you've taken is much appreciated. Since the issue continues, it's best to contact our Payroll support directly. Our support team has specialized tools and access to your account information, allowing them to investigate and resolve the specific issue you're facing. Their assistance will help you return to normal operations swiftly.

In addition, I've added some resources you can explore to view useful information about your business and employees and managing payroll schedules:

• Create and run your payroll.
• Set up and manage payroll schedules.

I'll be on the lookout for your response if you have other questions about QuickBooks tasks and will address them as soon as possible.

I updated my payment method and still won't let me reactivate my account. Not sure what is going on. but I need to pay my employees and can't till I get payroll reactivated. thanks Becky

@becky126 

Can you share the error message? Click the camera icon on the menu to insert image here.

I understand how essential it is to ensure timely payment to your employees, Becky. I acknowledge your commitment in this matter. When reactivating QuickBooks Desktop Payroll, the process varies depending on the type of subscription.

If you're using the Enhanced and Basic type, you can reactivate it within the program or through your Intuit account. Before you proceed, ensure you have a supported version of QuickBooks Desktop.

In case you're using the Assisted version, I suggest contacting our payroll team for further guidance.

Now, let's login through CAMPs to check your payroll subscription status.

1. Visit camps.intuit.com
2. Sign in with your Intuit Account info. It may differ from what you use to sign in to your company file.
3. Choose QuickBooks Desktop to go to CAMPs.

If the status is reactivated but doesn't appear on your company file, please ensure your company is updated to the latest version and your payroll tax table is current. Outdated ones can cause unexpected behavior.

Additionally, let's re-enter your service key to ensure seamless reactivation and to maintain accurate payroll processing for your business.

Here's how you can do it:

1. Head to the Employees menu. Click My Payroll Service.
2. Select Manage Service Key.
3. Look for the service key. Remove it.
4. Press Yes. Tap Add. Re-enter your active payroll service key. Pick Next.
5. Re-type your disk delivery key and Next.
6. Tick Finish, then OK
    

If you're still experiencing the same thing, I recommend contacting our dedicated payroll support for a more thorough investigation. Here's how you can reach our experts:

1. Go to the Help menu. Select QuickBooks Desktop Help/Contact Us.
2. Choose Contact Us.
3. Type a short description of your issue in the box provided. Click Continue.
4. Sign in to your Intuit account.  Pick Continue, then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and Continue.
6. Hit Have us call you.
    

For future reference, I'm adding these resources as a guide in managing your payroll items and employee's paycheck:

• Set up, change, or delete employee-paid payroll deductions.
• Edit, delete, or void employee paychecks.
• Refund your employee for a deduction that was over-withheld.

Let me know how it goes after following all the recommendations above. Your needs are my priority, Becky! 

I have done all this and the red reactivate subscription still wont go away 

Thank you for letting us know that you've already tried all the recommended steps in this thread to reactivate your payroll subscription in QuickBooks Desktop, @hardrock11. Let me route you to the right support available.

I've read all responses in this thread, and it seems that all possible solutions for this issue have been provided in this thread. I suggest contacting our phone or chat support teams for further assistance. This way, they can pull up your account in a secure session to check why the problem persists.

Here's how:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Choose a way to connect.

Additionally, this article outlines how to pay employees using direct deposit or paper checks: Create and run your payroll.

The Community is always here to help with questions or concerns about QuickBooks Desktop payroll subscriptions. We're committed to providing prompt support whenever you need it.

@hardrock11 

Another option, switch to a 3rd party payroll app and they can help to convert data from Enhanced Payroll.

Third time in a month this has happened to us. Absolutely ridiculous Intuit doesn't put in a permanent fix. I cannot wait until another software innovates and puts quickbooks out of its misery for good. Nickel and dime for all these modules that don't work. Attempt a SaaS sales model with an on-prem software.  Then it doesn't even work half the time lol.

Only a matter of time. For anyone reading this, you have to call support. They log in the system, fix something on the backend and there's absolutely nothing you can do to fix it yourself. Enjoy your hour of productivity wasted on the phone.