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Reports are not exporting to excel anyone else having this issue?

 
4 Comments
QuickBooks Team

Re: Reports are not exporting to excel anyone else having this issue?

Appreciate your time reaching out to us, @lburnip


We have received reports with other users getting the same performance issues when trying to export reports to excel.


We have already submitted a ticket about this issue. Our engineers are all hands on deck working together for a fix to sort everything out. At this point, we can try saving the report that isn’t exporting as a Customized report. Some users were able to export their report by following the workaround provided.


Here’s how:

 

  1. Go to Reports from the left menu.
  2. On the Search bar, type the report that you want to export.
  3. Click Customize and choose the specific filter.
  4. Click Run report.
  5. Click Save customization and fill in the necessary information.
  6. Click Save.

Once you’ve done creating customized report, here’s what you’ll need to do:

 

  1. Click on Custom Reports Tab.
  2. Look for the report created.
  3. Click on the drop-down list in the Action column.
  4. Click Export to Excel.

To receive resolution updates, please contact our QuickBooks Online Care Team to add you to the list of affected users. To contact support:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button to see the support number.

I appreciate your patience and understanding as we continue working toward a resolution. If there’s anything else you need help with, please don’t hesitate to reach back out. Take care.

Frequent Explorer *

Re: Reports are not exporting to excel anyone else having this issue?

I'm now having this same issue and its over month later since you wrote "Our engineers are all hands on deck working together for a fix to sort everything out". If this was a ship we would be sunk. This wasn't an issue a day or two ago. It just began today

Experienced Member

Re: Reports are not exporting to excel anyone else having this issue?

It's August 2019 and this is still an issue.

I used the workaround, and it still exports without any of the numbers populating the cells.

 

I made it work this way: In Excel, when the report is launched, I clicked on to make the document editable. Only then did all the numbers become visible. I then saved to write over the blank non-editable version. 

 

How is this not fixed yet? At first glance, it looks like the whole thing isn't working, when in fact it is; it's just not visible.

 

QuickBooks Team

Re: Reports are not exporting to excel anyone else having this issue?

Hello there, @GamerEdie.

 

To make the numbers from your exported report visible in Excel, let's update your Excel app to the latest version. Let me guide you on how:

  1. Open Excel.
  2. Click Blank document.
  3. Click File. 1.png
  4. Select Account.
  5. Click Update Options.
  6. Select Update Now and allow the updates to install.

If you don't see the Update Options, this means you already have the latest version of Excel. If that's the case and the numbers are not visible when exporting it to excel.

 

I suggest contacting our support team. This way, they can look into your account and further assist you to get this sorted out. Here's how to contact them:

  1. Sign in to your QuickBooks account.
  2. Click the (?) Help icon.
  3. Click Contact us.
  4. Enter a brief discussion about your concern and click Let's talk.

In the meantime, you also have the option to export your report as a PDF file. This way you can still be able to export your report and save it in a file folder.

 

You can also visit our Reports and accounting page for QuickBooks Online (QBO) to learn some tips on how to manage your reports and accounting.

 

Also, feel free to visit our Help articles page in case you want to learn some "How do I" steps in QBO.

 

As always, feel free to leave a comment below if you have any other concerns. We're always here to help you.