Appreciate your time reaching out to us, @lburnip
We have received reports with other users getting the same performance issues when trying to export reports to excel.
We have already submitted a ticket about this issue. Our engineers are all hands on deck working together for a fix to sort everything out. At this point, we can try saving the report that isn’t exporting as a Customized report. Some users were able to export their report by following the workaround provided.
Once you’ve done creating customized report, here’s what you’ll need to do:
To receive resolution updates, please contact our QuickBooks Online Care Team to add you to the list of affected users. To contact support:
I appreciate your patience and understanding as we continue working toward a resolution. If there’s anything else you need help with, please don’t hesitate to reach back out. Take care.
I'm now having this same issue and its over month later since you wrote "Our engineers are all hands on deck working together for a fix to sort everything out". If this was a ship we would be sunk. This wasn't an issue a day or two ago. It just began today
It's August 2019 and this is still an issue.
I used the workaround, and it still exports without any of the numbers populating the cells.
I made it work this way: In Excel, when the report is launched, I clicked on to make the document editable. Only then did all the numbers become visible. I then saved to write over the blank non-editable version.
How is this not fixed yet? At first glance, it looks like the whole thing isn't working, when in fact it is; it's just not visible.
Hello there, @GamerEdie.
To make the numbers from your exported report visible in Excel, let's update your Excel app to the latest version. Let me guide you on how:
If you don't see the Update Options, this means you already have the latest version of Excel. If that's the case and the numbers are not visible when exporting it to excel.
I suggest contacting our support team. This way, they can look into your account and further assist you to get this sorted out. Here's how to contact them:
In the meantime, you also have the option to export your report as a PDF file. This way you can still be able to export your report and save it in a file folder.
You can also visit our Reports and accounting page for QuickBooks Online (QBO) to learn some tips on how to manage your reports and accounting.
Also, feel free to visit our Help articles page in case you want to learn some "How do I" steps in QBO.
As always, feel free to leave a comment below if you have any other concerns. We're always here to help you.
Yes, I am having the exact same issue. When I get the QuickBooks email, with the excel attachments, on an iPhone (latest phone, latest iOS), the spreadsheet shows as all zero values. “Sharing” the file to Excel on the iPhone and the spreadsheet works just fine. There’s also a “report.html” that is being included in the attachments to the email, and I have no clue why.
Thanks for reporting this, Tony.
We'll check to see why is this happening. However, we'll need help from support for this. Please contact them though QuickBooks.
If you have other questions, please don't hesitate to go back to this thread.