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Level 1

Why can't I remove an Accountant user in my qb online account?

 
12 Comments
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QuickBooks Team

Why can't I remove an Accountant user in my qb online account?

Hi there, @surrendertoo.

 

I am here to help you get this sorted out. Are you getting a specific error when removing an Accountant?

 

Make sure you have Admin rights to process your request in removing an accountant user. Usually, you're unable to remove an Accountant user in QBO if he/she is the lead accountant. If so, you assign a new lead before you can remove that user as an Accountant.

 

To make this changes, go to QuickBooks Online Accountant and assign a new lead for this client

 

For more details, please refer to this article: Add or remove an accountant user in QuickBooks Online.

 

That's it. Keep me posted if there's anything else you need. I'm here to provide additional help.

 

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Level 2

Why can't I remove an Accountant user in my qb online account?

Can I remove myself as an accountant on a client's account? I don't work with them anymore and I have asked them to remove me, but they haven't. I don't want the liability of having access to their books.

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QuickBooks Team

Why can't I remove an Accountant user in my qb online account?

Hey there, @tstruminger.

 

Currently, it isn't possible to delete yourself as an accountant.

 

I understand that you've already asked your client to remove your access. But I recommend contacting them again.

 

Leave a comment below if you have other questions.

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Level 2

Why can't I remove an Accountant user in my qb online account?

That doesn't help me.  If they refuse to remove me, I need to be able to remove myself, or ask for it to be done on the backend.

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Moderator

Why can't I remove an Accountant user in my qb online account?

Thank you for getting back to us, @tstruminger.

 

I'm here to share additional insights about removing your accountant profile from your client's company.

 

You can set the profile of your clients to inactive. Let me show you how:

  1. Go to the Clients page.
  2. Find your client's company.
  3. Under the ACTIONS column, click the Edit client drop-down menu.
  4. Select Make inactive.

Please note that this will only remove your client's company from your client's list and you're still an accountant to the client's company.

 

Let me know if you have any other concerns by leaving a comment below. I'll be your hand to help.

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Level 2

Why can't I remove an Accountant user in my qb online account?

SEND THIS FEATURE REQUEST TO YOUR DEVELOPERS, THIS IS BULLCRAP, WE MUST BE ABLE TO REMOVE OURSELVES FFS.

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QuickBooks Team

Why can't I remove an Accountant user in my qb online account?

The feature to remove themselves as the accountant is a great addition to the current features, @Bookkeeper8.

 

I'll be sure to take note of of it and send them to our Product Development team. You can always visit the QuickBooks Blog to check for new updates and features that we have. 

 

We're always here if you need help with your account. The Community is always glad to help. 

 

 

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Level 1

Why can't I remove an Accountant user in my qb online account?

I support accountants having the ability to remove themselves as users. Please push this through ASAP. 

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Level 1

Why can't I remove an Accountant user in my qb online account?

I am getting the following message:

But the user/Accountant who I am trying to delete (just his invite, as he never responded) has nothing at all to do with the subscription.Capture.PNG

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QuickBooks Team

Why can't I remove an Accountant user in my qb online account?

Let me help you get this sorted out, @wsaintonge.


The error message that you're getting indicates that the accountant is still the current master admin or the subscription was created using his login.

 

If there's still a way you can reach out to the accountant, it would be best to give him a call so he can remove you from the wholesale billing. This way, you will get full access back to your account once you've updated your billing info.


In addition, I recommend contacting our phone support. They can double-check your company ID and help you in removing the accountant to the company. Here's how:
 

  1. Select Help (?) at the top right.
  2. Click the Contact Us button.
  3. Enter "Error: Please try again?" in the description.
  4. Hit Let's talk.
  5. Select Get a callback.

 

You can also check our support hours so we can assist you on time.

 

Please let me know if you have any other concerns. We're always ready to help you here in the Community.

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Level 1

Why can't I remove an Accountant user in my qb online account?

I am having the same problem.  Our accountant is the master admin.  His firm is shut down through legal issues.   I have tried contacting our accountant through email and phone with no luck.  What should I do to remove him?

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Level 6

Why can't I remove an Accountant user in my qb online account?

@newvisionmediainc 

You have to submit some documents to Intuit to claim your account and it takes time to verify.

 

For the time being, you may explore these two options:

1. Utilize a 3rd party migration tool

https://transactionpro.grsm.io/qbo

 

2. Convert your data to QB Desktop file by this 3rd party app (free for limited time).

https://www.exportmybooks.com/

Install the trial license of Pro 2020 to open and migrate your data back to QBO

 

Both options will need you to open a new QBO account

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

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