Hi there, @surrendertoo.
I am here to help you get this sorted out. Are you getting a specific error when removing an Accountant?
Make sure you have Admin rights to process your request in removing an accountant user. Usually, you're unable to remove an Accountant user in QBO if he/she is the lead accountant. If so, you assign a new lead before you can remove that user as an Accountant.
To make this changes, go to QuickBooks Online Accountant and assign a new lead for this client.
For more details, please refer to this article: Add or remove an accountant user in QuickBooks Online.
That's it. Keep me posted if there's anything else you need. I'm here to provide additional help.
Can I remove myself as an accountant on a client's account? I don't work with them anymore and I have asked them to remove me, but they haven't. I don't want the liability of having access to their books.
Hey there, @tstruminger.
Currently, it isn't possible to delete yourself as an accountant.
I understand that you've already asked your client to remove your access. But I recommend contacting them again.
Leave a comment below if you have other questions.
Thank you for getting back to us, @tstruminger.
I'm here to share additional insights about removing your accountant profile from your client's company.
You can set the profile of your clients to inactive. Let me show you how:
Please note that this will only remove your client's company from your client's list and you're still an accountant to the client's company.
Let me know if you have any other concerns by leaving a comment below. I'll be your hand to help.
The feature to remove themselves as the accountant is a great addition to the current features, @Bookkeeper8.
I'll be sure to take note of of it and send them to our Product Development team. You can always visit the QuickBooks Blog to check for new updates and features that we have.
We're always here if you need help with your account. The Community is always glad to help.
Let me help you get this sorted out, @wsaintonge.
The error message that you're getting indicates that the accountant is still the current master admin or the subscription was created using his login.
If there's still a way you can reach out to the accountant, it would be best to give him a call so he can remove you from the wholesale billing. This way, you will get full access back to your account once you've updated your billing info.
In addition, I recommend contacting our phone support. They can double-check your company ID and help you in removing the accountant to the company. Here's how:
You can also check our support hours so we can assist you on time.
Please let me know if you have any other concerns. We're always ready to help you here in the Community.
I am having the same problem. Our accountant is the master admin. His firm is shut down through legal issues. I have tried contacting our accountant through email and phone with no luck. What should I do to remove him?
You have to submit some documents to Intuit to claim your account and it takes time to verify.
For the time being, you may explore these two options:
1. Utilize a 3rd party migration tool
2. Convert your data to QB Desktop file by this 3rd party app (free for limited time).
Install the trial license of Pro 2020 to open and migrate your data back to QBO
Both options will need you to open a new QBO account
Hi there, @jjakobovic.
Thank you for reaching out to the Community. It's my priority to help you sort this out.
Generally, when a user encounters unexpected behavior, we can perform basic browser troubleshooting to fix the issue.
There are times that the browser is full of frequently accessed page resources, causing some unusual responses. We can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, log in details, and cookies.
You can use the shortcut keys that I've listed below.
Once you're in, let's try again to go manage users and double-check. If we're able to view and delete it, we'll have to go back to your regular browser and clear the cache to get rid of the accumulated site data. Clearing it will refresh the system, and you'll be able to work with clean trash. However, if the issue persists, try using other supported browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.
However, if it is still unable to show, I recommend reaching out to our Customer support team, as they have the tools to pull up your account in a secure environment and to determine why you're getting this issue.
Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:
Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
Here's a resource related to Managing user that you may find useful: Add, delete, or change user access.
Please don't hesitate to reach back out to us if there's anything else you need. We're always here to help. Have a good one!