Chase Credit Card with Sub Account

Hi there, DSPD.

Your banking concerns may not be easy process for you in QuickBooks Online (QBO). But, I'm here to make sure the sub-account will download transactions.

In QBO, you need to know how your bank sends the downloaded transactions before connecting to Online Banking. If transactions download to one account, connect only the parent account. 

If transactions download to the individual accounts, connect the sub-accounts and not the parent one. QBO won't let you connect both a parent account and its subaccounts. 

You can browse this article for instructions on how to connect the sub-account: Connect bank and credit card accounts to QuickBooks Online.

Some banks may show the overall bank balance at each subaccount level. This is because the bank provides us with a static balance of the entire account, not the balance of each subaccount.

When it’s time to reconcile, you only need to reconcile the parent account. This is because all transactions in the sub-accounts roll up into it.

If you need further help connecting the sub-account, please leave a comment below. I'll be around to answer whenever you have additional questions.

If I have them setup as a sub account of an empty parent account, they would each download their own transactions.  But when I made a payment I did not know what account to apply it to (The empty parent, the primary sub (which is the real parent), or the other sub).  When I did it showed all the wrong balances since the sub account did not "receive" any of the payment.  It just seems no matter how I set it up it is not a logical process on how to make payments, reconcile, or download transactions correctly.  

If I have both accounts setup as a sub then the bank downloads the transactions separately into each of their own registers.  But the whole bank balance shows as being on the primary sub. 

Hello, DSPD. 

Let's double-check if you connect your account set up correctly. Account set up in QuickBooks Online is based on the transactions downloaded. 

Please be advised, you can either connect the parent account or its sub-accounts. It depends on where your bank posts the transactions. 

Use this article to learn more about the parent and subaccount setup of your bank and credit card accounts: About Bank or Credit Card Subaccount Setup. 

I'm adding this reference that'll guide you anytime you need help while doing or fixing a reconciliation: The Reconcile Workflow in QuickBooks. 

Let me know if you have more questions about handling your accounts. I’ll help you out. Take care!

My issues is that in Quickbooks Desktop I only connected it to the main account - and it would download all transactions.  

Since switching to QBO if I only connect the main account as I did in Quickbooks desktop it does not download the transactions for the child account.  

Then if I setup as you mentioned it will download them, but the total balance does not always match up and when I make payments it does not seem to reduce the quickbooks balance of the subaccounts.  I am very confused by this process and it does not seem very straight forward.  

I understand your confusion, DSPD.

There's a little difference when connecting QuickBooks Desktop and QuickBooks Online to online banking. I'll go into more detail about this procedure.

Before connecting to Online Banking, you should understand how your bank sends downloaded transactions. In your case, the bank download transactions to individual accounts. You only need to connect it to the parent account in QuickBooks Desktop, but you'll have to connect to the subaccounts in QuickBooks Online.

Some financial institutions may display the overall bank balance at each subaccount level. This is because the bank providing us with a static account balance rather than the balance of each subaccount. If you make a payment or a money-out transaction under the parent account, your balance will decrease. However, the balance of the sub-accounts will remain unchanged since your bank doesn't provide the balances of individual subaccounts.

When it comes time to reconcile, all transactions in the subaccounts are rolled up into the parent account. This is the reason why you only need to reconcile the parent account. Check out this article for a complete guide in reconciling your account: Reconcile an account in QuickBooks Online.

Furthermore, I've included the following resource to ensure that downloaded bank and credit card transactions are properly reviewed for future reference: Categorize and match online bank transactions in QuickBooks Online.

You're welcome to post again if your have further questions about bank feeds. We're here to help you.

I don't think there is a perfect solution to this.  I've searched other answers in the community and it seems that if I set it up the way I am instructed to it will have some flaws:

- Parents Account (Empty)

   - Sub Account 1 (Primary Card Holder)

   - Sub Account 2 (Employee Card)

Setup this way, transactions will download into each of the Sub Accounts, but the total balance will be listed on SA1.  If I apply payment to Parent account it does not reduce my QB balance on either SA1 or SA2.  If I apply payment to SA1 it reduces balance to a negative because it is not accounting for SA2.  

Either way there is a balance that is off or does not match.  

To me this is an unacceptable solution, but I have read through other community posts and it seems others have either given up or decided on a different method of importing transactions.  

If I leave my setup the way I originally did:

Primary Account (as parent)

   - Employee Account (as sub)

It will download only primary account transactions - and total balance.  Total will be off because it will account for sub account but not download the transactions.  I can import them manually, or enter them manually to get the balance to where I need it.  But this way when I make a payment to the Primary/Parent account the balances in QB are correct.  This seems like a better - but flawed solution.  

If I am missing something and there is a better route that would give me the best of both of these please let me know.  

Let's make sure you'll be able to set up sub-accounts the way you want them to be, DSPD.

The way bank transactions download depends on the setup of your parent and sub-accounts. We greatly value your needs to give us the key to product improvement. Since any of the setups doesn't work for you, you can let our product team know. You'll want to send a request to our Customer Feedback page to let them know how this is useful for your business. You can click on the Give Feedback page and enter feedback. I've added a screenshot for your visual guide:

Moreover, to learn more on how you can add or match transactions with those you've already entered in QuickBooks, go through this article for your guide: Categorize And Match Online Bank Transactions In QuickBooks Online.

You can always drop a reply below if you have further questions about parent and sub-accounts. I'll always be right here to help you all the time.

I'm having the same issue with Chase. Chase used to use a "Shadow Account" that would group all the credit cards into one account for downloading and they decided to get rid of the Shadow Account, which is absurd considering how many business use Chase and Quickbooks!

Hi labelsig,

Thank you for jumping in and for providing more information on the changes in your Chase account setup.

I see how much it would help if you'll be able to download your transactions, considering your Chase setup and in QuickBooks. The best thing we can do at the moment is to send feedback like what my colleague, MariaSoledadG above.

Feel free to reach back out if you have any other concerns with online banking.

Thank you so much for the info.  It is very frustrating and I don't feel like there is a good solution.  For now I will manually input the secondary card entries, because I really can't handle all the balances being off (Bank showing different than QB) by making them separate sub accounts.  

Another solutions would be for QB to allow us to make the sub account and let it connect separately.  Right now when it is a sub account of a connected parent account it cannot be connected.  But if we could "link" the sub account as well as the parent account then it would download the transactions and have them in the right accounts.  

I am also having frustrations with the new Chase online system.  With my other banks, I can sync all of the accounts by selecting "Sync all for this bank". This has worked for both the multiple accounts we have with AMEX and the accounts with sub-accounts like Chase. 

Since updating my Chase cards to the (New) system I need to update each Chase account manually. We have 22 employees with Chase cards so updating every card, one at a time, is a real inconvenience. 

I am hoping this is a temporary problem.  If not, we have ordered new American Express cards for all of our employees and will be moving from Chase to AMEX. 

That is pretty lame and obviously difficult to do for 22 cards.  So is it a chase issue then, or is it a QBO issue?  

Depends who you speak to, Chase will tell you its Quickbooks & Quickbooks will tell you to call Chase, no solution will be provided by either company. It shows you how much both company's care about there customers. 

  Hi All! 

 I totally agree with all of you. These "fixes" are not workable when I have so many employee cards. I went through 3 rounds of calls to QBO yesterday and apparently they believe this is part of a much larger issue they are having with Amex and Chase cards. There is an investigation now with A LOT of people on it I was told.
  I'm convinced this was not an issue for me last year on this same card with my employee cards updating automatically to my parent card. Investigation #75699

   I really need this fixed, I totally agree with someone above that it is a little embarrassing that these two giant companies can't figure out how to simple send this information.

Wondering is the issues with syncing Chase Business CC has been resolved. I've been looking to add a Visa card since not everyplace accepts AMEX.

Hello there,

The investigation into this issue has been closed. Since you're still experiencing this issue, I recommend contacting our QuickBooks Online Support Team. It allows them to look further into your account and confirm the problem.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can utilize this article for future reference: Common custom reports in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

@JamesAndrewM 

wow... did you even read my post????

I said I was only asking if it was resolved since I was looking at getting a Chase Business Visa card. I was asking because I didn't want to deal with the problems if it wasn't resolved.

"Wondering is the issues with syncing Chase Business CC has been resolved. I've been looking to add a Visa card since not everyplace accepts AMEX."

Thank you for getting back to us, @DanLand.

The investigation about syncing Chase Business Credit Card is already resolved. You can now connect your account to your QuickBooks Online (QBO) account. 

Here's how to connect your credit card account:

1. Go to Bookkeeping, click on Transactions, and choose Bank transactions.
2. Click on Connect account or Link account.
3. In the search field, enter the name of your credit card
4. Select Continue and provide your credentials.
5. Follow the on-screen instructions to connect to the credit card account.

 Refer to this article for more information about connecting your bank account and getting your recent transactions: Connect bank and credit card accounts to QuickBooks Online.

Check out these articles to know more about how to reconcile and match credit card transactions:

• Reconcile an account in QuickBooks Online
• Match and Categorize your Downloaded Bank Transactions

Let me know if you need more information about syncing your credit card account. I'm always glad to help. Have a great rest of the day!

Just here to tell you it has not been resolved. 

It definitely has not been resolved and I think it's Chase and not QBO.  We're evaluating QBO and an alternative online accounting package and both are pulling in all individual accounts.  It's the dumbest thing I've ever seen and I can't fathom why they are doing it this way.  It's not functional with any accounting system without a lot of manual intervention.

Has anyone had any luck with this?  I think I'm having the same issue as @DSPD with chase cards

See the attachment.  "Gary" is the primary cardholder, however they are all set up under the parent account from Chase.  When payments come they show up on Gary's account, but then all reconciling has to be done on the primary account.  Its a mess because the QB amounts never are correct.  Can anyone help me with how to get this working correctly?

Hello there, @wp85.

Let me share information about parent and subaccounts in QuickBooks Online.

Certain financial institutions may display the overall bank balance at each subaccount level. This occurs because the bank provides a static account balance rather than the balance of each subaccount. If you make a payment or a money-out transaction under the parent account, your balance will decrease. However, the balances of the sub-accounts will remain unchanged, as your bank doesn't provide the balances of individual subaccounts.

In your case since Gary's account is where the transactions flow, I suggest making Gary as the parent account.

During the reconciliation process, all transactions in the subaccounts are consolidated into the parent account. This is why you only need to reconcile the parent account. Here is an article for the detailed steps of reconciliation: Reconcile an account in QuickBooks Online.

Feel free to click the Reply button below if you need further assistance managing your bank accounts in QuickBooks Online. I'm always here to help. Have a great day.

To be clear, all the expense transactions flow through to all the sub accounts, but the payment flows into Gary's account only.  If I make Gary the parent, then I can't connect that account and the other sub accounts correct?  So that wouldn't really work well

Let me help you manage your bank transactions, wp85.

Before connecting your bank to online banking in QuickBooks Online (QBO), you need to check how your bank sends the downloaded transactions. 

If the transactions download to one account, connect only the parent account. But if the bank transactions need to show to the individual credit card accounts, you'll need to connect them one at a time. By doing this, you'll see the account balances for each register. Thus, in your case, I recommend first checking how your transactions download.

To learn more about the parent and subaccounts setup, see this article: About bank or credit card subaccount setup.

Once everything is good, you can now reconcile your bank account. You can check this article for a guide: Reconcile an account in QuickBooks Online. It includes steps to fix balance issues and ways to modify completed reconciliations.

Let me know if you have any other questions about recording transactions in QBO. I'm here to lend a hand.