bank feed keeps asking me to send/receive with password, nothing happens

Let's resolve the error you're having with your bank feeds in QuickBooks Desktop (QBDT), @maxyhome.

To resolve this, disable your Bank Feeds, and update your login and other info for the bank account you use in QBDT. Once done, enable the connection once again. 

Before disconnecting the connection, make sure to review, match, and categorize all your transactions to successfully make changes to the bank connection.

To disconnect your accounts from Bank Feeds:

1. Go to the Lists menu and then choose Chart of Accounts.
2. Right-click the American Express account and select Edit Account.
3. Proceed to the Bank Settings and click on Deactivate all online services and then OK.
4. Select Save & Close.

After updating or making changes to your bank information in QBDT, enable your connection and download your latest transactions.

1. Go to the Banking menu and proceed to Bank Feeds.
2. Click on Set up Bank Feeds for an account.
3. In the Enter your Bank's name field, find and select your American Express account.
4. Click on Continue and provide your online banking credentials.
5. Follow the prompts to finish adding the account. 

To learn more about editing your bank information by deactivating and reactivating your connection in QBDT to resolve the error you're having, check out this article: Edit Bank Feed settings for bank or credit card accounts. 

In case you'll encounter OL and OLSU errors in QBDT, refer to this article on how to fix them: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. That will tell you more about the error you're having and how to resolve it. 

I'm always here if you need more help downloading your transactions from American Express. Let me know by leaving a reply below. Have a great rest of the day!

I cannot delete the bank feeds, because QB requires me to complete the previous connection. But i cannot do the send and receive. It keeps asking password, and nothing happens.

I also tried the trick holding down the CTRL button. I get an OL-208 error.

I also tried the trick switching for Classic View.. I click send button, then It gives me OL-208 error.

I cannot move forward. Do you think, is American Express having a server issue? Because other banks are succesfuly send/receive the bank feed.

I can download from American Express, but can not upload it because it will not connect to an active account.

I am having the exact same issue, and I can't troubleshoot anything because the online transaction cannot resolve itself.

My issue is also with AMEX...hoping it's an error with them and will be resolved soon?

Hello, maxyhome, litbeth327, and JDMcM.

I appreciate for performing some tricks to help you narrow down the problem you've encountered when trying to download transactions.  

I'll make sure that you'll be able to get back to work. The error OL-208 you've encountered is when you are trying to download transactions, send bill payments, or sending checks. 

Since you've already tried switch to register (classic) mode and Press and hold the Ctrl key during the entire Online Banking connection process, yet error persists. I suggest reaching out to our  Customer Service Team to solve this error and give you the best resolution to this matter. 

Here's how to reach them:  

1. Go to the Help menu, then choose QuickBooks Desktop Help.
2. Hit the Contact us link.
3. Click Search for something else.
4. Enter your concern, then tap Search.
5. Then select how you want to reach us (phone or chat).  

I'm adding this additional resource that you can check when handling common errors in QuickBooks: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.  

In case you need helpful articles and links to guide you in your QBDT tasks, please visit our QuickBooks Help Articles page. 

I'm just around the corner if you have any other QBDT concerns. Please don't hesitate to post again here. Have a good one.

Maxyhome-

Just so you know...I got on the line with someone at Quickbooks, and they refused to help me because I did not have a support plan with Intuit.

Just to be clear, WE ARE ALL HAVING ISSUES WITH QUICKBOOKS DESKTOP, and Intuit will not help us unless we pay them MORE money.

Great stuff, Intuit.

I am having exact same issue.  Cannot get out of this loop.  There is a software glitch somewhere that needs to be fixed.  Have tried all the tricks laid out in this conversation and none have worked so far.

I can see that you did everything you could, @arwilk. I want to ensure this will be taken care of.

Thanks for providing details about the steps you've already performed. Since you still experience the same issue, I highly recommend reaching out to our Technical Support team. This way, they can further investigate the root cause of the problem. Once connected, you can also request a screen-sharing session so they can check your setup. Here's how:

1. In your company file, select the Help menu.
2. Then, click QuickBooks Desktop Help.
3. Next, select Contact Us.
4. From there, enter a brief description of your issue.
5. Select Let's talk and then choose a way to connect.

To ensure you'll be assisted immediately, please visit our support hours page.

Additionally, here's a helpful resource that you can access at any time whenever you need guidance in performing your QuickBooks tasks: QuickBooks Help page.

Let me know how the interaction with the support goes. I'd appreciate any updates you can add about this. If you have additional questions about managing your account, feel free to post a comment below. I'm always around and ready to lend a hand. Have a good day and keep safe.

I'm hoping someone who ends up resolving the issue will post here how to fix it.

I have now gotten denied assistance by two customer service representatives.

I was having the same problem with AMEX continually asking for password - found this solution = 

I opened bank feeds in classic mode

Opened bank feeds

Held the CTRL button down while working in the bank feed window

Selected just one of the AMEX transactions and clicked delete

Had a window pop up to confirm - select yes

Selected the other AMEX transaction and did the same

Once cleared, I was able to deactivate the online bank feed services for AMEX

I went to the amex account and downloaded the qbo files - imported into the file with no problem.

When I tried to go back to auto download, the system locked up and wouldn't let me set it up. Still able to import the downloaded file though.

Thanks for sharing an alternative way of fixing the AMEX password, @gbl.

I want to ensure your concern is addressed, and I'd like to direct you to our technical support available. This way, our agent can investigate why your system was locked out and submit a ticket to our engineers to examine the issue further. 

To reach them, please follow the steps outlined by Divina_N above. Make sure to contact them within business hours to ensure a swift response.

Once everything is good, you can now configure the auto-download function again. For more details about banking, check out this link: Download Bank Feed transactions in QuickBooks Desktop. 

You can also bookmark our Banking FAQs website for future reference. This page contains instructions for reconciling accounts and managing deposits, bank transactions, and other related matters. 

If you have any additional queries regarding your bank feeds, feel free to get in touch. I'll be pleased to address all of your questions. Be safe. 

Michelle-

This method did not solve my issue unfortunately. When I attempt to fix it with this method, I still receive a Warning...

"This is a request to retrieve statement information from your bank. You cannot delete a statement request." (image attached as well).

I did some digging and found that QB communication with AMEX changed in May. Is there something I need to do to fix this communication?

I appreciate all your efforts to get fixes, @JDMcM.

Since you mentioned above that you’ve been on the phone with a representative, we’ll also take note of that experience to share with the team and put action into it. This also helps us improve our way of delivering a resolution to our valued customers.

Also, I want to share some information about the connection changes of AMEX in QuickBooks. The connection was updated last May 20th, 2020. It improves the speed and accuracy of the download of the transactions. 

You can keep getting transactions from AMEX by following the steps below:

1. Go to the Banking menu.
2. Select Bank Feeds.
3. Click the Bank Feeds Center.
4. Click the Add account button.
5. Sign in to your American Express account and follow the onscreen steps.
6. Then in the Chart of Accounts (COA), make sure that the account you use to track AMEX transactions is selected.
7. Click Connect.

On the other hand, I’d like to confirm if you’re also experiencing Error OL 208 or OLSU 1013. If so, this issue has already been reported and is currently being investigated with our engineering team. Although this is being actively looked at, we do not have an ETA for resolution at this time.

Once settled, you can browse these articles to categorize your bank transactions and reconcile your account.

• Add and match Bank Feed transactions in QuickBooks Desktop
• Reconcile an account in QuickBooks Desktop

Keep me posted if you have more concerns with your bank transactions. The Community is always here to assist you. Stay safe!

@RoseJillB-

Thank you for your response. I've also tried this method, but when I attempt to sign into my AMEX account to add a new account, I get a new error message...

[OLSU-1011] QuickBooks couldn't access the branding and profile servers. Find common fixes for the issue or verify your credentials and try again.

This error pops up before I even attempt to sign into my AMEX account, right after I click on the "American Express" option to add an account. I have also tried all the common fixes that the error message links to.

Thanks for the screenshot provided, @JDMcM.

Usually, the OLSU-1011 occurs if:

• The Financial Institution Directory (FIDIR) is not updated to include information for your financial institution.
• There's possible damage to your company data file.
• You're in Register or Classic mode instead of Side-by-Side or Express mode.

We can check the default account for your personal and business preferences. It might not be specified.

Here's how:

1. Go to the Edit menu, and then click Preferences.
2. Select Checking, and then click the My Preferences tab.
3. Under Select default accounts to use, put a checkmark on all of the checkboxes.
4. Click the Company Preferences tab. 
5. Under Select default accounts to use, put a checkmark for the two options.
6. Hit OK.

Once done, sign in to your AMEX account again.

You can also check this link to learn more about this error: Bank Feeds setup error OLSU-1011.

If the issue persists, you can check if the Financial Institutions Directory in QuickBooks Desktop is updated. You can set this either automatically or manually to ensure that you have the latest information from your financial institution.

I’m adding an article that provides detailed information on how to resolve online banking issues. It includes links to specific bank errors and instructions on how to fix each one: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Stay in touch with us if you need further assistance in signing in your AMEX account. We're always here to help.

I've honestly tried all of this. I've created a brand new test company and attempted to link an new Credit Card Account to American Express....same error. QB says it cannot access the branding and profile servers.

However, when I try and link a new account to another financial institution, everything works fine.

Could this be a specific problem with American Express? Some research within this forum tells me there is a history of problems with AMEX and QB.

Can you provide a way of overriding the error so I can just delete the account in QuickBooks? I can't even do that. I'm tempted to not use my AMEX for my business if there are going to be persistent problems.

Thank you for getting back to us, @JDMcM. It's my priority to get this bank issue sorted out and help get you back on track.

I've checked and verified that we have reported issues with other users being unable to update their AMEX account in QuickBooks Desktop. We've already submitted a ticket about this and our engineers are all hands on deck working together for an immediate fix to sort everything out. 

While they do, I would advise you to get in touch with our Customer Support Team. This way our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation. Any progress will be communicated via email.

To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

1. In your company file, select the Help menu.
2. Then, click QuickBooks Desktop Help.
3. Next, select Contact Us.
4. From there, enter a brief description of your issue.
5. Select Let's talk and then choose a way to connect.

I'm adding an article with detailed information on how to fix problems with online banking. Links to individual bank errors are provided, along with guidance on how to rectify each one: Fix OL and OLSU Bank Feed errors in QuickBooks Desktop. 

Keep me posted if you have more concerns with your bank accounts. The Community is always here to assist you. Stay safe!

@LollyNino_C 

This was already recommended by @Maybelle_S above, and I responded that it did not work.

Does anyone else have anything new to recommend? All I'm really looking for now is a way to delete my AMEX account in QB, but this frozen request sent out to AMEX cannot be cancelled. Can someone tell me how to just cancel the request?? This can't be that difficult.

JDM. you are like me. :) I agree. I will stop using etiher Quickbooks or Amex card for my business.

I am little code nerd. I can tell, QB is overloaded with so many unnecessary codes that they don't need. When a team from reports create a new code, the other team's code messes up the whole QB. And the worst thing is, when there is conflict, you cannot move on yourself to use your QB. Calling QB customer service is the worst thing ever happens to me always. Trust me, you know more that the most of QB supports. I was Enterprise Premier user. Even they dont help us.

I recommend you, giving a couple of days. It might me a conflict with AMEX. If not, I will try to use QB file doctor. maybe then, I will uninstall and reinstall, but, use the most recent QB back that worked for me.

If i have any luck, I will share here.

FYI - To all involved here.

I just got off the phone with AMEX, and they are aware of this issue and are working on it.

So glad I didn't cave and pay the $120 for upgraded customer service for QB to tell me that there's nothing they can do, and that it's a problem with AMEX. Feels like this should have been something that QB could have told us right away?

Lesson learned, go directly to the financial institute first, and save myself 24 hours of headache on this forum.

@maxyhome 

Thank you for this reply! I just responded to the thread with a message about AMEX (I just got off the phone with them). They are aware of this issue, and are working on. They told me that this happens from time to time (probably every time QB changes it's code, as you said), and that it should be fixed in a few days. :)

Hello, I am having the same issue.  Cannot de-activate AMEX downloads because QB keeps asking me to complete the last download.  Spent 30 minutes with a rep who finally agreed to help me for $74.99 one time charge after trying to force me to update to Online Version, buy and annual plan for $200+/-.

I agreed and granted permission for her to see my screen.  We got as far as resetting the installation of the last update and re-updating. This didn't help.  

She needed me to open an Internet Explorer browser.  I run Windows 11 which will not allow me to run IE.

At that point, we got cut off.

This is an Intuit problem that needs to be fixed in a new software update.

Hi there, JDMcM, maxyhome, and 1BlueDevilFan. I appreciate you each performing our recommended troubleshooting steps.

Since you're still encountering errors when trying to sign in to American Express, I'd recommend getting in touch with our Customer Care team. They'll be able to pull your account up in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
2. Click Contact Us.
   
3. Enter a brief description of the issue in your Ask a question (or tell us what's wrong) field.
   
4. Hit Continue.
   
5. Select Start messaging or Get a callback.

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have a great day!

I contacted the support team twice and each time i didn't get anywhere and they also acted like this is not a known issue with AMEX but there are several posts.