Same here.

We'd really want to have this sorted out, niknokseyer.

I can see that we have an open ticket about the Error 102 with Amex online banking. This means that our engineers are already working with your bank to resolve the issue as soon as possible.

We have also created a list to track all affected users. We will be sending updates and notifications to everyone on the list once we get this sorted out. 

Having said that, please contact our support team. They will be asking for your account and contact details to add you to the list.

Here's how to reach out to them:

1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
2. Type in "talk to a human", then press Enter.
3. Click Contact Support Team, then let them know that you're getting an Error 102 with American Express in your online banking.
4. Press Enter once again.
5. Select No, I still need help, then choose Contact Support Team.
6. Look for the Chat option and click on it.

I'd also like to share these articles for additional information and references when managing your banking transactions:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• Undo or Remove Transactions From Reconciliations in QuickBooks Online

Don't hesitate to tag me in your reply or visit us again if you have any QuickBooks-related inquiries. We're always here to make sure you get the help that you need. 

Also can't seem to find the business checking (not personal checking) integration. Has anyone found a solution for this? Not planning on getting rid of amex and I do enjoy QuickBooks...

Thank you for letting us know, mrode. We're thrilled to hear that you're enjoying our product.

I'm glad to inform you that QuickBooks Online fully supports AMEX Business Checking. To ensure that it will appear on the list, you can enter "American Express (Banking)" or their official URL in the search field.

If the same thing happens, let's connect your account using a private or incognito window. QuickBooks Online uses cache and cookies to load the pages faster. But over time, they also get outdated and corrupted causing unexpected behaviors. These are the shortcut keys:

• Mozilla Firefox: Ctrl + Shift + P
• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Option + P

If that works, go back to your regular browser and clear the site data to remove the stored junk files. Switching to other supported browsers can also help further isolate the problem.

To learn how to categorize and review your downloaded online banking entries in the program: 

• Match transactions
• Set up bank rules

Just add tap the Reply button below if you have further questions about bank feeds or need assistance in accomplishing specific tasks. I'll make sure to take care of them. Enjoy your day, mrode!

KlentB, this connection has been working for me for about a month now, but, I am forced to verify my information everytime. Will this be fixed anytime soon?

This happens everytime I sync my accounts, whether it is in the same session, new session, or incognito session.

Let's fix the error you encountered, Danland.

Bank error 185 means your financial institution needs more information after entering your credentials. This happens when they need additional security requirements, such as a security question or one-time passcode.

To fix the error, enter your answer to the security questions or a one-time password. Whichever the system asks you to enter.

Feel free to pin these references as your guide in managing your downloaded transactions:

• Match transactions
• Reconcile accounts

You can always post in the forum whenever you have banking concerns.

Adrian_A, I verify the information everytime, in this case it texts me a code to enter. But everytime I sync the message comes back even in the same session.

My AMEX Business Credit card doesnt do this, only my AMEX Business Checking.

I use "American Express Corporate or Personal Credit Card (US)" to sync my AMEX Business Credit card and "American Express (Banking)" to sync my AMEX Business Checking.

We understand the frustration of not having this function as expected and the importance of getting this resolved as quickly as possible, vj_ and DanLand.

The error 102 that you received states that there may be a problem on your bank's end. Their website may be undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks.

This error usually resolves within 24 hours. In the meantime, you can manually update the online bank connection in QuickBooks. I've added this link for the details to update the connection: Fix bank error 102.

As for you, DanLand, we already open an investigation into the error. To ensure your company details are included as one of the affected users, I'd suggest reaching out to our phone support. 

You can do so by clicking the ? Help icon.

You can always pin these articles as your references in overseeing your bank transactions: 

• Match transactions
• Reconcile accounts

Don't hesitate to get back to this thread whenever you have concerns. We appreciate your patience while we're working to resolve this the soonest.

I understand how upsetting this might be, @Anonymous.

Please know that we already open an investigation into error 102. Our online banking team is working with the card issuer to resolve the issue. With this, I'd suggest reaching out to our support team so you'll be added to the list of affected users.

Here's how to contact them:

1. Go to the Help icon in the top right-hand corner.
2. Press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

To ensure we address your concern on time, please check our available hours.

You can visit our Help Articles page to find help with bank feeds, connectivity, and reconciling accounts.

I'll be here in the Community space if you have other QuickBooks-related questions or concerns. Take care always.

Just tried and still getting:

"Looks like the connection to American Express (Banking) isn’t available right now.

Thank you for initiating the basic troubleshooting, @niknok. I'll provide an update about this issue and route you to our Support Team.

I understand the importance of connecting your American Express Bank to manage your transactions easily. Please know that there's an ongoing report about Error 102.

I recommend contacting our Support Team to add you to the list of affected users. This way, you'll be notified of any progress. Rest assured that you'll receive updates when fixes are available.

Here's how:

1. Go to the Help icon and choose Search.
2. Select the Contact Us button. 
3. Enter your concern, then tap Continue.

See this article for the support hours: QuickBooks Online Support. It includes the contact number you can use to call us directly.

Once everything's settled, read this reference about matching transactions and putting them in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

You can also review your accounts in QuickBooks to make sure they match your bank and credit card statements. For complete instructions, check out this guide: Reconcile an account in QuickBooks Online.

I'm just around the corner if you have any other baking concerns in QuickBooks. Feel free to add a reply below. 

This worked. I now have Amex Business checking on my Quickbooks Online.

This was a dumpster fire I am glad they finally fixed it.

@dreammachineprints how were you able to make it work? Still not working for me.

I found out how to make it work—assuming you have the same problem:

• First, open the Quickbooks app on your phone, not your computer.
• Navigate to your accounts section. 
• Add a new account, and instead of searching "Amex." or "American Express," search "American Express (Banking)."
• If you selected the Banking option, the login page is on Quickbooks, not American Express. Proceed to log in normally and complete the text message verification process.
• The next screen was what account you would like to connect to. Instead of just my cc, as I explained in my previous post, I could select Add Checking or Add Credit. Proceed with the Checking.
• Associate the Checking integration with a new slot under registers. 
• All done; time to categorize. 

I hope this helped!

That's the correct one that worked when I did connect it, so you're on the right track. Also was signed into Amex in a separate app window, not sure if that verified the connection or some kind of handshake behind the scenes 

I am not sure honestly. It was a while ago. I do want to say that it does work, so there is a solution. Last year, I could not find someone who got it to work. At least now, you know it is possible. I did not do anything special besides clicking one of the Amex links when connecting the account and it just worked. So no crazy things. Definitely did not get help from quickbooks.

Hi, @KBrasil. I appreciate you for joining the conversation. 

I see that you share the same concern as the other users getting error 102. Please know that we still have an ongoing investigation into this error and our online banking team is working with the card issuer to resolve this as soon as possible. With this, I suggest reaching out to our support team so you'll be added to the list of affected users. 

Here's how to contact them:

1. Go to the Help icon in the top right-hand corner.
2. Press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

To ensure we address your concern on time, please check our available hours.

Moreover, the error 102 that you received indicates that there may be a problem on your bank's end. You'll want to check their website if it's undergoing maintenance or has server issues. This can stop the online bank connection to QuickBooks.

For more information, check out this link: Fix bank error 102.

Once everything's fixed, utilize this article about matching transactions and putting them in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

Don't hesitate to visit us again or reply below if you have other QuickBooks-related questions. I'll be here to help you out. Stay safe.

Two tools that I really like, but since I don't see a solution to this problem, my review now is an alternative to AMEX or QBO.

Please go to AMEX chat and ask the representative to submit a complaint that this feature needs to be added in a more timely manner. They need to hear from users that we want this feature.