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Level 3

Re-Import Web Connect File Issue

I am having no problem importing Web Connect files. I even chose to import the CSV files my bank provides because it includes both the Transaction and Post date, where the QBO file only includes the Post date (this means my Quickbooks won't match the dates on the statements) – then I use a 3rd party tool to convert from CSV to QBO.
 
Where I am having a problem is if I want to reimport a file. For example:

1. I import the month of March and it goes well
2. For whatever reason, I notice an issue so I manually delete all the transactions that were just imported
3. Now if I try to re-import the same file, the transaction won't show up


The only solution I have found is to delete the account by deleting everything entered, then deleting the account, and recreating it by reconnecting to the bank and then doing the import again.
 
Obviously this won't work once I have a baseline of data that I don't want to delete.
 
What is the best way to resolve?
 
Many thanks.

Solved
Best answer June 09, 2020

Best Answers
Highlighted
Level 3

Re-Import Web Connect File Issue

@GlinetteC  @ReyJohn_D @AileneA @KlentB @ReymondO 

 

I spoke with the programmer who writes the 3rd party solution which I'm using to convert QBO files from CSV files and he knew the answer off the top of his head. Please add this to your team's knowledge base.

 

from the programmer:

 

"You need to convert the CSV file again to a new QBO file (rather than trying to import the existing QBO again). My software generates unique transaction IDs every time you convert, so Quickbooks will not skip previously imported transactions as they will have different transaction IDs."

 

that's all – problem solved.  BOOM!  

 

I really do appreciate all the team's attempts at help, but seeing it just be this simple is illuminating.

View solution in original post

15 Comments
Highlighted
QuickBooks Team

Re-Import Web Connect File Issue

I'll help you fix this, @Roberto Verde.

It could be that there was an issue with the file that you're using when importing your transactions to QuickBooks Desktop (QBDT). This is the reason why you're unable to view the transactions that you've reimported.

To test it out, we can create a copy of your CSV file and use it to reimport your transactions to QuickBooks.

If you're still getting the same error, I recommend updating QBDT to its latest release. Most of the time, performing this action can fix data issues.

However, if you're getting the same result, I recommend following the basic troubleshooting steps provided in this article to fix Web Connect import issues in QuickBooks: How to fix import issues in QuickBooks Desktop.

If ever the steps provided above doesn't fix the issue, it would be best to run the Verify and Rebuild Data tools in QBDT. This way, we can identify the cause of the issue and resolve it.
 

Once your transactions are successfully imported to QuickBooks, we can now add and match them  to any entries that are already in the related account. 

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.

Highlighted
Level 3

Re-Import Web Connect File Issue

@ReymondO 


I don't think I explained myself well enough based on your reply – I am 99.99% sure this is not a file related issue.


Let me take another crack at explaining the issue:

 

  • I import a QBO file into an Account
  • then, from the Bank Feeds screen, I select the Account I imported into and click the View Transactions button (or whatever it says)
  • then, I am presented with a screen that shows me all the imported transactions (some are auto filtered results based on existing rules and new items require the creation of a rule or choosing Ignore)
  • lets say I ignore 2 out of 10 displayed transactions (which means I approved 8 that then make there way into the Account register)
  • then I delete those 8
  • then I try to re-import the same QBO file
  • it won't show me the 8 I just deleted – instead it will only show me the 2 I ignored


Its as if those 8 transactions are stored somewhere and cannot be re-imported until I delete and re-create the Account.

 

Does this make more sense?

Highlighted
QuickBooks Team

Re-Import Web Connect File Issue

Thanks for the additional information, Roberto Verde.

 

You can perform the basic troubleshooting to fix Web Connect import issues in QuickBooks provided by my colleague above first to isolate this issue (in case you haven't tried it yet). However, if the same thing happens, I encourage getting in touch with our technical supports. This way, we'll be able to pull up your account in a safe session and conduct a series of tests to rectify the underlying issue.

 

Here's how to connect with us:

 

  1. Open QuickBooks.
  2. Select Help from the top menu bar, then go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a brief description of your concern, then select Continue.
  5. Choose Start messaging or Get a callback from the next available expert.

You may also check our support hours to ensure that we address your concerns on time.

 

Once your bank transactions are in, it's time to review them before adding them to the register.

 

Should you have any other concerns or follow-up questions, you can always find me here. Stay safe and healthy.

Highlighted
Level 3

Re-Import Web Connect File Issue

@KlentB 

 

I want to make sue that you understand I am not having any problem importing a file.

 

I only have a problem if I delete the imported data and try to re-import the same data.

 

Are you clear on this?

Highlighted
QuickBooks Team

Re-Import Web Connect File Issue

Hello, @Roberto Verde

 

If you've already tried the troubleshooting steps provided by my colleagues above and the issue persists after doing the procedure, I recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue.   

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:    

 

Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks  company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Message an agent or Get a callback.    

 

QBDT CONTACT.PNG  

QBDT CONTACT1.PNG

 QBDT CONTACT2.PNG

 QBDT CONTACT3.PNG

 

 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.      

 

Please don't hesitate to reach back out to us if there's anything else you need. We're always here to help. Have a good one!

Highlighted
Level 3

Re-Import Web Connect File Issue

@AileneA @KlentB @ReymondO 

 

Can you guys please review my last response?

 

I keep getting directed to fill out a support request.

 

Have you read my last two responses? I AM NOT having a file issue – there are ZERO error messages. I think this is a normal behavior for QB (I am not sure, that is why I am asking).

 

Please review my posts in detail and let me know.

 

Many thanks in advance for your help with this issue.

 

R

Highlighted
QuickBooks Team

Re-Import Web Connect File Issue

Hello, @Roberto Verde

 

I understand your issue that the approved transactions aren't showing up when re-importing them into QuickBooks Desktop. Since you've mentioned you approved the transactions before deleting it, there are some instances that any transactions you've deleted from an account with a bank feed will not be re-imported the next time the feed syncs.   

 

QuickBooks may have identified this as duplicates since you've already approved these transactions prior to re-importing them. that's why I suggest reaching out to our technical support so they'll be able to check your bank connection logs and settings.  

 

Please know that you're always welcome to comment anytime if you have other concerns. Have a great day!

Highlighted
Level 3

Re-Import Web Connect File Issue

@AileneA 

 

a few thoughts and notes:

 

1. in your direction you said to login to the URL: https://c71.qbo.intuit.com/qbo71/login?&useNeo=true&region=US

 

- I am unable to login or reset my PW because prior to having QBDT, I had a MINT account
- when I login, it states in cannot find an associated QB account
- however, I registered the QBDT license to the same email
- what is the way to resolve this loop?

 

2. I think you are correct and that the issue is related to QBDT trying to "protect" me from creating dupes when I try to re-import the same file (even though I deleted the transactions). How can I solve this without calling tech support? This must be a known issue with a known resolution (fingers crossed).

 

3. Re tech support, I purchased the product in late February 2020 and then the pandemic happened. I had no idea that my 30 day window started when I installed the software. I thought in would start when I made my first call to support. How can I get some love from Intuit on this because of the very unusal time? I did try to chat with them in the very beginning of the pandemic, but I don't think the company was back on its legs like it is now and I gave up.

 

 

Highlighted
QuickBooks Team

Re-Import Web Connect File Issue

Thanks for the additional details, @Roberto Verde.

 

For your first concern, you'll have to contact our QuickBooks Desktop (QBDT) Support Team so they can verify your account and if  it's possible to have a QBDT free trial again. They also have the tools to check your email address and perform a password reset for you. This way, you can have access to your account again. Please refer to this article on how to contact them: Contact QBDT support.

 

Also, yes, you're correct that QuickBooks doesn't allow you to re-import web connect files to ensure there aren't any duplicate entries. Thus, if QuickBooks recognizes a duplicate one, it will be ignored the same with your case. I can suggest a few solutions you can consider performing. 

 

First, you may restore a backup you created before you imported the web connect file containing the missing transactions. When done, you can import the web connect file again. Second, you may just enter them manually in your bank register if there are only a few transactions for the period.

 

Here's a great Community resource to check out for more info about fixing web connect file issues. It can also be an awesome site for other QuickBooks concerns such as managing payments, income, and expenses, running reports, etc. to keep track of your business: Community help articles.

 

Please let me know if you have more questions. I'll be here to assist you. Take care and stay safe.

Highlighted
Level 3

Re-Import Web Connect File Issue

@ReyJohn_D 

 

I am kinda stuck here. If possible, I do not want to engage technical support via telephone, which is why I am using this online forum.

 

It seems the issue is related to the import function of QBO files and QBDT not wanting to create duplicate entries when you try to import the same data twice. I get it, like a safety on a gun.

 

This being the case, what is the procedure to import the same data twice and OVERRIDE the safety that QBDT is using?

 

This really can't be that difficult of a problem to solve. 

 

Am I missing something? If you read the entire thread, you will see the first response told me it was a tech issue related to the creation of the QBO file from a CSV file. Then finally a Intuit person mentioned the duplicates issue – which sounds completely logical. Assuming this is the issue, that is the work around?

 

As I mentioned, I am not sure technical support will honor my license since they are going to say it is past the 30 day window. Which means I used ZERO of my support. At this point, I just need a simple answer on how to progress with this issue which does not paying for support, considering the one time I wanted to use it – right at the beginning of the pandemic – I was unable to bc I could not get through or leave a message for a call back. At this point, I really just need help with this single issue. 

 

Please advise. I know several people have stated to call technical support, but I am literally broke and just had a baby without insurance (really! it aint cheap) and the recent economic events make spending money on support impossible for me. That is why I am using the online forums!

 

Thanks for your understanding.

Highlighted
Moderator

Re-Import Web Connect File Issue

Hi there, Roberto Verde.

 

I appreciate all the troubleshooting steps you've performed to fix this. I know it wasn't an easy process for you. Let me help you get this sorted out. 

 

Every account and transaction inside of a WebConnect file has a unique identifier which is why QuickBooks won't allow you to re-import the same .qbo file more than once to prevent duplicate entries. I've got two options you might consider doing. 

 

You can try editing or creating a new .qbo file that contains only those 8 transactions. Once done, try to import it in QBDT. If it still doesn't work, we can manually enter them in your bank or credit card register in QuickBooks Desktop.

 

I've included some links you can refer about bank feeds in QBDT:

 

I'd appreciate it if you'd update me on how the options work. I want to make sure this is taken care of.

Highlighted
Level 3

Re-Import Web Connect File Issue

@GlinetteC  @ReyJohn_D @AileneA @KlentB @ReymondO 

 

I spoke with the programmer who writes the 3rd party solution which I'm using to convert QBO files from CSV files and he knew the answer off the top of his head. Please add this to your team's knowledge base.

 

from the programmer:

 

"You need to convert the CSV file again to a new QBO file (rather than trying to import the existing QBO again). My software generates unique transaction IDs every time you convert, so Quickbooks will not skip previously imported transactions as they will have different transaction IDs."

 

that's all – problem solved.  BOOM!  

 

I really do appreciate all the team's attempts at help, but seeing it just be this simple is illuminating.

View solution in original post

Highlighted
Level 3

Re-Import Web Connect File Issue

in my previous answer, it should be noted that just changing a single character of the UID (transaction ID) for each transaction in the QBO file would accomplish the same thing.

Highlighted
Level 3

Re-Import Web Connect File Issue

@GlinetteC @ReyJohn_D @AileneA @KlentB @ReymondO 

 

I have now confirmed the answer I posted works for this issue.

 

The issue that needs to be solved in order to re-import a web connect file is to modify the transaction IDs inside of the QBO file so that for each successive import, they are unique. 

 

QBDT stores the transaction IDs of each import in order to protect the end user from duplicate data. If the end user WANTS duped data, the only way to solve is by making each transaction ID unique from the previous import.

Highlighted
Level 2

Re-Import Web Connect File Issue

I have spent HOURS on this issue!  Thank you so much for posting the solution!

 

Many, many thanks! and cheers!!!

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