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Level 1

Employees are no longer synced between QuickBooks and TSheets

Our company has been using TSheets for months and we love it! During this week's payroll, we received the following syncing error:

 

Timesheet Export Errors:

  • Can't export [Employee]'s time, because the user's account isn't linked to a QuickBooks user account.

Screenshot attached.

 

We've been able to sync for months now, and do not know what caused the error. TSheets is not displaying the Fix This button on the sync error report, so we're not sure where to look. It appears that certain employees which used to be synced with QuickBooks, are no longer synced. On the individual Employee Accounts, the user information no longer says Created in QuickBooks. Does anyone know how this could occur, or what we could do to get our employee's synced again?

 

Solved
Best answer May 27, 2020

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Moderator

Employees are no longer synced between QuickBooks and TSheets

Hello @OptimaEnv thank you for reaching out to us here at the Community, my name is Sherissa and I am more than happy to assist you today.

 

What we are going to have you do is try what we call the "1 trick";

  • You will put a "1" at the end of the name of the team member(s) that the error came up for
  • Once you add the "1" Save the changes
  • Then Run a Sync, this will trigger the users to reestablish themselves in your TSheets Account
  • Once you see them in TSheets you can remove the "1" and sync one more time

Try this and let us know how it goes!

View solution in original post

8 Comments
Highlighted
Moderator

Employees are no longer synced between QuickBooks and TSheets

Hello @OptimaEnv thank you for reaching out to us here at the Community, my name is Sherissa and I am more than happy to assist you today.

 

What we are going to have you do is try what we call the "1 trick";

  • You will put a "1" at the end of the name of the team member(s) that the error came up for
  • Once you add the "1" Save the changes
  • Then Run a Sync, this will trigger the users to reestablish themselves in your TSheets Account
  • Once you see them in TSheets you can remove the "1" and sync one more time

Try this and let us know how it goes!

View solution in original post

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Level 1

Employees are no longer synced between QuickBooks and TSheets

Thank you! We ended up working with TSheets Support as well and worked through the solution identical to what you've provided here..... and it worked! We love the support we get from QuickBooks/TSheets

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Moderator

Employees are no longer synced between QuickBooks and TSheets

@OptimaEnv

 

Whooo hoooo!!! I am SO glad that everything worked out if you need anything else please don't hesitate to reach back out to us here at The Community :) 

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Level 1

Employees are no longer synced between QuickBooks and TSheets

Is there any other solution? I am having this same issue but have over 70 employees. Adding and removing the 1 on all the employees is time consuming. There doesn't seem to be a reason why this is happening.

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Moderator

Employees are no longer synced between QuickBooks and TSheets

@arterzigni, I am so sorry you are having issues, the "1" solution is the tried-and-true way for this specific issue to get resolved. I know it can be time-consuming but it will work!

 

Try it with a few users and see if it works, and if it does I would continue to use the "1" method!

 

If you run into any other issues please don't hesitate to reach back out to us here at the Community!

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Level 1

Employees are no longer synced between QuickBooks and TSheets

Do you add the "1" in QB or in TSheets?  Thanks!

Highlighted
Moderator

Employees are no longer synced between QuickBooks and TSheets

Hello @Timely, thank you for reaching out to us here at the Community, I am more than happy to assist you today!

 

You will want to add the "1" on the QuickBooks side and then run the sync, once everything matches up again you can remove the "1" on the QuickBooks side and sync once again so it can be removed from the TSheets side.

 

Try that out and let me know how it goes, if you run into any issues please let me know so we can continue to troubleshoot.

 

If everything worked out please go ahead and click the "Accept as Solution" button so that I know you are all set!

 

Happy Thursday.

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Level 1

Employees are no longer synced between QuickBooks and TSheets

Hi Sberti,  I have tried the 1 trick multiple times with this employee and nothing changes.  TSheets says it's syncing her, but her email address is not making it from QB onto her TSheets employee info.  She does not receive text invites from TSheets and does not receive schedules.  This has been going on for months with this one employee.  Is there a way to completely delete her from QB and start over?  It seems like there is not.

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