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usershannon1
Level 1

How do i resend employee invitation to workforce?

Employee changed email addresses and I cannot get workforce to send a new invitation
Solved
Best answer February 15, 2022

Best Answers
Mark_R
QuickBooks Team

How do i resend employee invitation to workforce?

Hi there, @usershannon1.

 

Resending a workforce invitation to your employee's new email address is easy peasy. You'll just need to cancel the access and resend the invitation to the new email address. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Click Payroll from the left menu, then select Employees.
  3. Choose the employee you need to resend the invitation to.
  4. Go to the Personal Info section.
  5. Next to We’ve invited [employee] to view their pay stubs and W-2s online with QuickBooks Workforce section, select Revoke Access.
  6. Then, edit the employee’s email address and select Resend Invite.
  7. Click Done.

 

After resending the invitation, your employee will receive a new invitation. I'm adding this article for more guidance: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.

 

You might also want to provide this article to your employees: View your paychecks and W-2s in QuickBooks Workforce. This will help them see their paychecks, W-2s, and personal info in Workforce.

 

Keep in touch if you need more assistance inviting your employees to workforce. I'm still open to your replies, @usershannon1.

View solution in original post

28 Comments 28
Mark_R
QuickBooks Team

How do i resend employee invitation to workforce?

Hi there, @usershannon1.

 

Resending a workforce invitation to your employee's new email address is easy peasy. You'll just need to cancel the access and resend the invitation to the new email address. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Click Payroll from the left menu, then select Employees.
  3. Choose the employee you need to resend the invitation to.
  4. Go to the Personal Info section.
  5. Next to We’ve invited [employee] to view their pay stubs and W-2s online with QuickBooks Workforce section, select Revoke Access.
  6. Then, edit the employee’s email address and select Resend Invite.
  7. Click Done.

 

After resending the invitation, your employee will receive a new invitation. I'm adding this article for more guidance: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.

 

You might also want to provide this article to your employees: View your paychecks and W-2s in QuickBooks Workforce. This will help them see their paychecks, W-2s, and personal info in Workforce.

 

Keep in touch if you need more assistance inviting your employees to workforce. I'm still open to your replies, @usershannon1.

usershannon1
Level 1

How do i resend employee invitation to workforce?

Thanks Mark, I'll give it a go!!

mgibson77
Level 1

How do i resend employee invitation to workforce?

This solution does not work as the option: 

"Next to We’ve invited [employee] to view their pay stubs ..." is not available 

 

JamaicaA
QuickBooks Team

How do i resend employee invitation to workforce?

Thanks for joining in this thread, @mgibson77. I'm here to help ensure you can resend the invitation, so your employee can view their paystubs online again.

 

To send invitations to employees again, you’ll need to log in to QuickBooks as a company admin or master admin. After that, let's enter the email address of your employees on the Email field, then check the Invite this employee to view their pay stubs and W-2s online option. This way, QuickBooks will automatically invite them for online paycheck access upon saving their profile.

 

If you initially invited the employee to QuickBooks Workforce, only then is the We’ve invited employee to view their pay stubs together with the Resend link visible. Let's try deleting your employee's email address and save it. Once done, log out of your QuickBooks account and then log back in.

Here's an article you can read to learn more about how you can invite your employees for online paycheck access: Invite employees to see pay stubs and W-2s online.

 

I've also included this helpful article to learn more about the Workforce and how it works: View your paychecks and W-2s online in QuickBooks Workforce.

 

I appreciate your patience while we're working on it. Reach out to me if you have any clarifications or other concerns. I’m more than happy to help. 

Washburn22
Level 1

How do i resend employee invitation to workforce?

Same here. There is not option to revoke or resend. 

 

20220909_060745[97] Small.jpeg

Candice C
QuickBooks Team

How do i resend employee invitation to workforce?

Good morning, @Washburn22

 

Thanks for joining in on this thread. I hope your day is going well so far. Let's work together so that you're able to send this invite again to your employee. 

 

If none of these steps above worked, the best route would be to delete the employee and make a new profile for that employee with a new email to send the invitation again. 

 

In the end, if the issue persists, I recommend contacting our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Give a brief description of the problem and hit Let's talk
  4. Scroll down and choose to Get a callback

 

It's that easy! 

 

Keep us updated on how it goes. I'm always here to lend a helping hand. Take care! 

mconlin
Level 1

How do i resend employee invitation to workforce?

Does this work for QuickBooks Time as well?

Adrian_A
Moderator

How do i resend employee invitation to workforce?

Hi mconlin,

 

I'm here to ensure your employees can view their paychecks online.

 

You can send an invitation so your employees can view their paystubs online by logging into the QuickBooks Workforce page. 

 

On the QuickBooks Time page, you can only add team members, enter a pay rate, edit team member profiles, and so on.

 

I've added this article that has detailed information on how you can view the paystubs online:

 

 

I'll be around whenever you have concerns with sending an invitation. I've got your back.

Judy69
Level 1

How do i resend employee invitation to workforce?

the directions do not work for me

 

MJoy_D
Moderator

How do i resend employee invitation to workforce?

Hello, @Judy69

 

Can you tell me more about the issue that you're having and the directions that didn't work for you?  That will surely help us provide an accurate solution to the concern that you're having.

 

Let me know if there's anything that I can help you with. I'll be happy to assist you further. Stay safe, and have a wonderful day!

julie561
Level 2

How do i resend employee invitation to workforce?

I also am having this problem.  I initially entered the employee email address incorrectly.  The invite was sent to an incorrect email address.  When I edit and correct the email address in  the employee's information, it does not let me change it in the "invite" screen.  I've seen the information about canceling the invite, but I do not have this option.  I also saw the suggestion to delete the employee, but the employee has already been paid twice so this is not an option.  Please assist.  Thank you

 

CharleneMaeF
QuickBooks Team

How do i resend employee invitation to workforce?

Hi there, julie561.

 

I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
 

Here's how to contact our support:

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click I still need a human.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

 

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

CharleneMaeF
QuickBooks Team

How do i resend employee invitation to workforce?

Hi there, julie561.

 

I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
 

Here's how to contact our support:

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click I still need a human.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

 

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

Daantje65
Level 2

How do i resend employee invitation to workforce?

I am using QB Enterprise and I have the same issue I need to correct an email.

I updated the email in the employee setup, logged out and back in, but when I go to Employees: Manage Payroll Cloud Service it will still show the old email. It will let me change the email there but as soon as I click invite it defaults to the old (wrong) email.

 

Can you please provide solutions for the desktop version. I am using QB Enterprise but it is the as the desktop version. This should not need need a call to Intuit, this should be a simple solution....

LeizylM
QuickBooks Team

How do i resend employee invitation to workforce?

Hi there, Daantje65. 

 

I'm here to make sure you'll be able to send the invite to your employees correct email in QuickBooks Desktop (QBDT). 

 

To start with, you'll have to update your QuickBooks Desktop to the latest release. This is to keep your software up-to-date so you always have the latest features and fixes while running QuickBooks. 

 

  1. Open QuickBooks Desktop and go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Go to the Update Now tab. Tip: You can select the Reset Update checkbox to clear all previous update downloads.
  4. Click Get Updates to start the download.
  5. Once done, accept the option to install the new release. 

 

Once done, we can proceed with updating your tax table. This way, we can ensure that you stay compliant with paycheck calculations.

 

Here’s how:

 

  1. Choose Employees, then Get Payroll Updates.
  2. Check the Download Entire Update box.
  3. Select Download Latest Update. When the installation is finished, an information-based window appears.

 

Lastly, we can send payroll data to show you the correct email address:  Send direct deposit paychecks in QuickBooks Desktop Payroll.

 

For additional information about the process of updating your employee's information, feel free to visit this article: Update or delete employee info.

 

Feel free to check out these articles that can help you along the way:

 

 

If you need additional assistance in sending an invite for your employee, don't hesitate to post a reply below. I got your back. Have a good one!

InclusionYukonChris
Level 1

How do i resend employee invitation to workforce?

Can anyone tell me how long the links last? Thanks!

InclusionYukonChris
Level 1

How do i resend employee invitation to workforce?

Can anyone please tell me how long the links last? Thanks!

AbegailS_
QuickBooks Team

How do i resend employee invitation to workforce?

Thanks for chiming in, Chris. I'd be glad to share information about the expiration of work invitation links. 

 

It takes 24 to 48 hours for the invitation link to expire. If you want to resend the link to your contractor, follow the steps below:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Click Payroll from the left menu, then select Employees.
  3. Choose the employee you need to resend the invitation to.
  4. Go to the Personal Info section.
  5. Next to We've invited [employee] to view their pay stubs and W-2s online with the QuickBooks Workforce section, select Revoke Access.
  6. Then, edit the employee's email address and select Resend Invite.
  7. Click Done.

 

You can also check these links to answer the common questions about QuickBooks Workforce:

 

 

I've also included this relevant article to learn more about the Workforce and how it works: View your paychecks and W-2s online in QuickBooks Workforce.

 

Feel free to reply to this thread if you have additional questions about the Workforce link. I'll be around to help you again. Have a great day!

LDO
Level 5

How do i resend employee invitation to workforce?

Here is the answer as of 10-18-23   
1. Go to Employees

2.  choose the specific employee
3.  Do NOT go in the personal information box.
4.  Click on the green action rectangle in the top right corner
5.  Turn off workforce  (the trick here is that you have to turn off workforce fro that specific employee and then immedianlty  turn workfoce back on before you are allowed to resend.
These  steps come in handy if an employee has lost their phone, got a new iphone or got a new cell phone number.  

LDO
Level 5

How do i resend employee invitation to workforce?

How to resend invite for long time employee who has got new email address or new cell phone number etc. 

 

Here is the answer as of 10-18-23   
1. Go to Employees

2.  choose the specific employee
3.  Do NOT go in the personal information box.
4.  Click on the green action rectangle in the top right corner
5.  Turn off workforce  (the trick here is that you have to turn off workforce fro that specific employee and then immedianlty  turn workfoce back on before you are allowed to resend.
These  steps come in handy if an employee has lost their phone, got a new iphone or got a new cell phone number, or got a new email address . 

Montcalm
Level 1

How do i resend employee invitation to workforce?

There is no place on the desktop Quickbooks under Personal Info to opt out or revoke a person from Workforce.  He has tried to go to the site by using my invitation and it will not recognize the site 

he is told to click on.  Seems like no "help" ever matches instructions see in directions.  

Rea_M
Moderator

How do i resend employee invitation to workforce?

The desktop version of QuickBooks has a different way of revoking a person from QuickBooks Workforce, Montcalm. I'll guide you through the process so you can send a new invitation to your employee and enable them to access their pay stubs and W-2s online.

 

With QuickBooks Desktop (QBDT), you can cancel the QuickBooks Workforce invite in the Payroll Setup window. To do this, here's how:

 

  1. Select Employees, then Payroll Setup.
  2. From the Employee list, under Action, select the drop-down and choose Cancel.
  3. When finished, close the setup window.

 

After that, go to the Employee Center if you wish to update the employee's email address. Then, resend your invitation. Refer to the steps below to complete the procedure:

 

  1. Select Employees, then Employee Center.
  2. Double-click your employee’s name. Add their email address in the Address and Contact tab.
  3. Select Employees, then Manage Payroll Cloud Services.
  4. From QuickBooks Workforce, select Invite Employees.
  5. Sign in with your Intuit Account. This should be the person who owns the QuickBooks Payroll license.
  6. Select the employees to add to Workforce, then add their email addresses.
  7. Select Send Invite. Once sent, you should see Invited in the Status column.

 

You can learn more about canceling and sending another invitation by checking out this article: Resend or cancel an invitation to QuickBooks Workforce.

 

Once the invitation is accepted, employees can see their time off balances and year-to-date pay and print their pay stubs online or in the Workforce mobile app. To guide them through the steps, you can share with them this article: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

 

Please feel free to visit our QuickBooks Community forum again if you have other concerns about QuickBooks Workforce and managing employees in QBDT. I'm always here to help.

SusanneC
Level 1

How do i resend employee invitation to workforce?

How would one do this for QuickBooks enterprise?

AileneA
QuickBooks Team

How do i resend employee invitation to workforce?

Hello, SusanneC. 

 

Inviting your employees to access their paychecks and W-2s online can be done through QuickBooks Workforce. This online tool is a secure and convenient platform that saves time and reduces paperwork, allowing you to focus on more important business tasks. The process of sending invitations is straightforward. Just log in to your QuickBooks Workforce account and follow the instructions to invite your employees to join QuickBooks Workforce. 

 

However, 

 

  1. Choose Employees, then Payroll Setup.
  2. From the Employee list, under Action, tap the drop-down, and click resend.
  3. When finished, close the setup window.

 

 To learn more about it, please refer to this article: Resend or cancel an invitation to QuickBooks Workforce.

 

Moreover, I've added this article for information about viewing paychecks and W-2s in QuickBooks Workforce. It also includes steps to check your time off balances and total pay for the year.

 

Let us know in this thread if you have additional queries. We'll be around whenever you need further assistance. Have a good one!

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