I have a payroll subscription but when I try to verify PR for a new a

ccount I get the error 30159

Let's make sure to fix the error you're getting, bl27.

There are possible reasons why you get this error in QuickBooks Desktop. Please see the list below: 

• Might be your payroll subscription is inactive.
• There is more than one active payroll agreement with an inactive Direct Deposit agreement.
• Damaged QuickBooks Desktop file: paysub.ini.
• Incorrect Employer Identification Number (EIN) in the company file.
• Data Damaged
• Your product is not updated to the latest.
• Incorrect PSID in the company file or Incorrect Service Key.
• The version of your QuickBooks Desktop you're using doesn’t support the Windows version that you are using.
• The status of the payroll subscription in the QuickBooks Desktop Service Keys screen appears as “Invalid number or EIN.“

You'll have to make sure to log in as a system admin by following the steps below.

1. Click on the Start tab.
2.  Move to the all programs option, followed by clicking on the restore option.
3. Open a new window and choose to restore my computer tab and click on next.
4. Moving ahead, you need to select the most recent system restore point and click on the next tab
   
5. Hit a click on the confirmation window.
6. Reboot the system. 
7. Download and install QuickBooks File Repair Tool. 
8. Click on the Scan tab and fix error option.
   
9. Complete the process by rebooting the system.

You'll also want to perform these troubleshooting steps to fix the issue. 

• Ensure to have the latest QuickBooks Desktop release and the newest tax table.
• Open QuickBooks Desktop Payroll Account Maintenance. Then close the page.
• Reboot your computer.

I've included this article in case you'll encounter an error in payroll setup: Fix Error Code 0000 XXXX In Payroll Setup.

Please get back to us if you have any concerns about payroll. The Community is always here 24/7.

I am trying to reactivate a payroll subscription but I am getting error code 30159.

what do I do?

Thanks for joining this thread, h2013k. I appreciate your detailed information.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that they're receiving a "30159 - Unable to load account for PSID null : Entitlement is Enabled, but Entitlement Unit is deactivated." message.

If you've already performed each of the troubleshooting steps recommended by my colleagues in this thread, but you're still encountering this message, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have an awesome Monday!

I'm having the same issue.

I accidentally deleted the EIN from my payroll subscription.  Now, I can't add it back or get payroll to work for that particular company file.

What can I do? 

I'm not able to log in via Employees | My payroll service | Account and billing.

Is there another way to do this? A workaround to get to the account management page?

Hello there, @joy876.

I’ve seen that you’ve posted twice on the Community page. My colleague already addressed this issue with the error you’ve encountered and got it sorted out for you. You can visit the link to view her recommendation: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/qb-desktop-enhanced-payroll/...

Please don’t hesitate to get back to us if you have any other questions or concerns with QuickBooks-related tasks. We’re always here to help. Take care always.

@JAMA1117 did you ever get this resolved?

I am trying to update an existing payroll subscription and get the error code 30159. Please help me fix this.

Thank you for reaching out to the Community, @drmowers.

Certainly, I can provide you with some helpful information on how to fix the error code 30159 that you are encountering when trying to update an existing payroll subscription in QuickBooks Desktop.

If you use QuickBooks, you might encounter a pop-up message that reads “Can’t Verify Payroll Subscription Error 30159”. This error generally occurs when QuickBooks fails to recognize your username. This can be due to various reasons such as an expired QuickBooks or payroll subscription. 

To resolve this issue, you need to check if your payroll subscription is still active. You can also use the QuickBooks tool hub to diagnose the cause of this error. If your subscription has expired, you will need to renew it to fix this issue.

Possible reasons for the error:

• Inactive payroll subscription
• More than one active payroll agreement with an inactive Direct Deposit agreement
• Damaged QuickBooks Desktop file: paysub.ini
• Data damage
• Product not updated
• Incorrect Service Key
• Incorrect Employer Identification Number (EIN) in the company file
• Incorrect PSID in the company file
• The version of QuickBooks Desktop you are using does not support your version of Windows
• The status of the payroll subscription in the QuickBooks Desktop Service Keys screen appears as "Invalid number or EIN."

Verify your Desktop Payroll subscription

1. Ensure that you have the latest QuickBooks Desktop release and download the newest tax table release.
2. Open QuickBooks Desktop Payroll Account Maintenance. Then close the page.
3. Reboot your computer.
4. Download the payroll update, again.
5. Reset QuickBooks Desktop Update.

Note: If you are using Direct Deposit for the company file that is having this issue, please contact us. And do not follow the instructions below.

If the steps above don't work, you could try the following. However, if you are running a direct deposit — do not try to follow these steps and contact us.

1. Close QuickBooks Desktop and Rename paysub.ini. (Note: Repeat for all paysub.ini files found. The system does not permit the same name twice. You can add a number or extra letter for every paysub file found.)
2. Open QuickBooks Desktop Payroll Account Maintenance. And check if the payroll service shows Active, then close the page.
3. It validates your payroll service online and should resolve the error. Otherwise, perform a clean install of QuickBooks in Selective Startup.

Additionally, here are some articles that you can read to help fix errors in the format 00000 XXXXX. These prevent the payroll setup wizard in QuickBooks Desktop Payroll from opening: Fix Error Code 0000 XXXX In Payroll Setup.

If you have any questions or issues with updating your payroll subscription in QuickBooks Desktop, please reach out to us in the Community. Stay safe!