I have a payroll subscription but when I try to verify PR for a new a

ccount I get the error 30159

Let's make sure to fix the error you're getting, bl27.

There are possible reasons why you get this error in QuickBooks Desktop. Please see the list below: 

• Might be your payroll subscription is inactive.
• There is more than one active payroll agreement with an inactive Direct Deposit agreement.
• Damaged QuickBooks Desktop file: paysub.ini.
• Incorrect Employer Identification Number (EIN) in the company file.
• Data Damaged
• Your product is not updated to the latest.
• Incorrect PSID in the company file or Incorrect Service Key.
• The version of your QuickBooks Desktop you're using doesn’t support the Windows version that you are using.
• The status of the payroll subscription in the QuickBooks Desktop Service Keys screen appears as “Invalid number or EIN.“

You'll have to make sure to log in as a system admin by following the steps below.

1. Click on the Start tab.
2.  Move to the all programs option, followed by clicking on the restore option.
3. Open a new window and choose to restore my computer tab and click on next.
4. Moving ahead, you need to select the most recent system restore point and click on the next tab
   
5. Hit a click on the confirmation window.
6. Reboot the system. 
7. Download and install QuickBooks File Repair Tool. 
8. Click on the Scan tab and fix error option.
   
9. Complete the process by rebooting the system.

You'll also want to perform these troubleshooting steps to fix the issue. 

• Ensure to have the latest QuickBooks Desktop release and the newest tax table.
• Open QuickBooks Desktop Payroll Account Maintenance. Then close the page.
• Reboot your computer.

I've included this article in case you'll encounter an error in payroll setup: Fix Error Code 0000 XXXX In Payroll Setup.

Please get back to us if you have any concerns about payroll. The Community is always here 24/7.

I am trying to reactivate a payroll subscription but I am getting error code 30159.

what do I do?

Thanks for joining this thread, h2013k. I appreciate your detailed information.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that they're receiving a "30159 - Unable to load account for PSID null : Entitlement is Enabled, but Entitlement Unit is deactivated." message.

If you've already performed each of the troubleshooting steps recommended by my colleagues in this thread, but you're still encountering this message, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have an awesome Monday!

I'm having the same issue.

I accidentally deleted the EIN from my payroll subscription.  Now, I can't add it back or get payroll to work for that particular company file.

What can I do? 

I'm not able to log in via Employees | My payroll service | Account and billing.

Is there another way to do this? A workaround to get to the account management page?

Hello there, @joy876.

I’ve seen that you’ve posted twice on the Community page. My colleague already addressed this issue with the error you’ve encountered and got it sorted out for you. You can visit the link to view her recommendation: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/qb-desktop-enhanced-payroll/...

Please don’t hesitate to get back to us if you have any other questions or concerns with QuickBooks-related tasks. We’re always here to help. Take care always.

@JAMA1117 did you ever get this resolved?

I am trying to update an existing payroll subscription and get the error code 30159. Please help me fix this.

Thank you for reaching out to the Community, @drmowers.

Certainly, I can provide you with some helpful information on how to fix the error code 30159 that you are encountering when trying to update an existing payroll subscription in QuickBooks Desktop.

If you use QuickBooks, you might encounter a pop-up message that reads “Can’t Verify Payroll Subscription Error 30159”. This error generally occurs when QuickBooks fails to recognize your username. This can be due to various reasons such as an expired QuickBooks or payroll subscription. 

To resolve this issue, you need to check if your payroll subscription is still active. You can also use the QuickBooks tool hub to diagnose the cause of this error. If your subscription has expired, you will need to renew it to fix this issue.

Possible reasons for the error:

• Inactive payroll subscription
• More than one active payroll agreement with an inactive Direct Deposit agreement
• Damaged QuickBooks Desktop file: paysub.ini
• Data damage
• Product not updated
• Incorrect Service Key
• Incorrect Employer Identification Number (EIN) in the company file
• Incorrect PSID in the company file
• The version of QuickBooks Desktop you are using does not support your version of Windows
• The status of the payroll subscription in the QuickBooks Desktop Service Keys screen appears as "Invalid number or EIN."

Verify your Desktop Payroll subscription

1. Ensure that you have the latest QuickBooks Desktop release and download the newest tax table release.
2. Open QuickBooks Desktop Payroll Account Maintenance. Then close the page.
3. Reboot your computer.
4. Download the payroll update, again.
5. Reset QuickBooks Desktop Update.

Note: If you are using Direct Deposit for the company file that is having this issue, please contact us. And do not follow the instructions below.

If the steps above don't work, you could try the following. However, if you are running a direct deposit — do not try to follow these steps and contact us.

1. Close QuickBooks Desktop and Rename paysub.ini. (Note: Repeat for all paysub.ini files found. The system does not permit the same name twice. You can add a number or extra letter for every paysub file found.)
2. Open QuickBooks Desktop Payroll Account Maintenance. And check if the payroll service shows Active, then close the page.
3. It validates your payroll service online and should resolve the error. Otherwise, perform a clean install of QuickBooks in Selective Startup.

Additionally, here are some articles that you can read to help fix errors in the format 00000 XXXXX. These prevent the payroll setup wizard in QuickBooks Desktop Payroll from opening: Fix Error Code 0000 XXXX In Payroll Setup.

If you have any questions or issues with updating your payroll subscription in QuickBooks Desktop, please reach out to us in the Community. Stay safe!

: I am trying to add to an existing payroll subscription and get the error code 30159. Please help me fix this.

Thanks for connecting here in the QuickBooks Community about trying to add an existing payroll subscription in QuickBooks Desktop. 

Let me provide some helpful tips to help you successfully finish your task.

The error "Can’t Verify Payroll Subscription Error 30159" often occurs when QuickBooks is unable to recognize your username. This may happen due to reasons such as an expired QuickBooks or payroll subscription.

To resolve this issue, please ensure that your payroll subscription is up to date. You can also use the QuickBooks Tool Hub to identify the source of the error. If your subscription has expired, you will need to renew it to fix the problem.

If you have already tried the troubleshooting steps mentioned above and the issue persists, I recommend contacting our Customer Support Team. They will be able to further investigate the matter and create an investigation ticket if other users are encountering the same issue. I'll guide you through this process, and we'll work together to resolve this issue as soon as possible.

To get help with your QuickBooks Desktop software, follow these steps:

1. Open QuickBooks.
2. Go to Help, then click QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us.
4. Provide a brief description of the issue, then click Continue.
5. Sign in to your Intuit account, select Continue, and Continue with my account.
6. Enter the single-use code that will be sent to your email, then click Continue.
7. Select to chat with us or Have us call you.

Phone support may be limited due to volume. Rest assured that we are committed to providing you with the best possible assistance and support. Please don't hesitate to reach out to us for any help you may need.

Furthermore, if you're attempting to open the Payroll Setup Wizard in QuickBooks Desktop Payroll and encounter an error message in the format 00000 XXXXX, there's no need to worry. You can refer to the article for more information: Fix Error Code 0000 XXXX In Payroll Setup.

Fill me in if you need more guidance about updating your payroll subscription in QuickBooks Desktop. I'm always ready to back you up. Take the best care!

@melopez56 

Consider having a 3rd party payroll app to integrate with your QB Desktop.

I have a current client that I am updating from QB 2023 desktop to QB 2024 desktop.  We have a current subscription and this client is active in this subscription.  I have no problems working in this client in QB23, however, when I updated it to QB24, I get Error 30159 and PS036, cannot verify payroll subscription.  I see that in QB24, it thinks this is an invalid FEIN however, in QB23 it is a valid FEIN.

I have no trouble doing this client's payroll in the QB 2023 program.  It shows an active subscription, and an active EIN.

We have many other clients we do payroll for under our subscription, and this is the only one we are having a problem with.  We have been able to update everyone else to QB 24 with no problems.

Please describe, in detail, how I will be able to update this one client to the 2024 program without having to call and spend hours on the phone going around and around-- it's January, no one has time for that.

@KTFPC 

Are QB Desktop 2024 and Enhanced Payroll subscription license codes in the same CAMPS?

That happened to me once, but I could not find a workaround. I had to bite the bullet and call support.

Let me assist you in resolving errors 30159 and PS036 to ensure your client's payroll runs smoothly in QuickBooks Desktop 2024, KTFPC.

Here are the possible reasons why you're getting error 30159 in QuickBooks Desktop:

• Your payroll subscription may be inactive.
• There are multiple active payroll agreements, but at least one of them has an inactive Direct Deposit agreement.
• The QuickBooks Desktop file, paysub.ini, may be damaged.
• The Employer Identification Number (EIN) in your company file may be incorrect.
• Your product may not be updated to the latest version.
• There may be an incorrect Payroll Service Identifier (PSID) or Service Key in your company file.
• The version of QuickBooks Desktop you are using may not be compatible with your current Windows version.
• The status of your payroll subscription in the QuickBooks Desktop Service Keys screen may appear as "Invalid number or EIN."

Next, you'll need to verify your Desktop Payroll subscription.

1. Ensure that you have the latest QuickBooks Desktop release and download the newest tax table release.
2. Open QuickBooks Desktop Payroll Account Maintenance. Then close the page.
3. Reboot your computer.
4. Download the payroll update, again and reset QuickBooks Desktop Update.

Moreover, here are the possible reasons why you're getting error PS036:

• Incorrect internet connection settings.
• A firewall setting that blocks payroll updates in QuickBooks Desktop.
• Damaged file in the CPS folder

Here's how to fix this:

1. Check your payroll service subscription.
2. Register and update your QuickBooks Desktop.
3. Run Quick Fix my Program from QuickBooks Tool Hub.

Moreover, please visit this article for detailed information and steps in resolving error PS036: Fix PSXXX errors when downloading payroll updates.

Furthermore, I've added this article for your future reference in fixing error UEXP when downloading payroll updates and activating retail payroll in QuickBooks Desktop: Fix error UEXP when downloading payroll updates.

Keep us posted if you have other concerns about errors 30159 and PS036 in QuickBooks Desktop. We'll be here to lend a hand.

So why am I only having a problem with this one client in QuickBooks 2024, and not in any other client, and only in Quickbooks 2024?  I have no problems with this client (or any other) in QuickBooks 2023.

Our payroll subscription is active.  All clients using direct deposit are active.  We have renamed the paysub.ini file.  The EIN is correct (it hasn't changed in 20 years).  The product is updated to the latest version, we do automatic updates and forced updates.  Our PSID and Service key are correct.  Our version of Quickbooks desktop is perfectly compatible with our version of Windows.  Our firewall settings do not block payroll updates-- we have done payroll updates in other clients successfully.  We have no problem connecting to the internet (obviously, or I wouldn't be able to post here). 

I'll try the "Open QuickBooks Desktop Payroll Account Maintenance. Then close the page. Reboot your computer. Download the payroll update, again and reset QuickBooks Desktop Update." as we haven't tried that one yet, but again-- I have no problems with any other client, just this one, so I don't know why this would work .

I'll also try the "Check your payroll service subscription. Register and update your QuickBooks Desktop. Run Quick Fix my Program from QuickBooks Tool Hub." to fix a "damaged file in the CPS folder" whatever that is.

I don't understand the question.  Can you clarify what you mean by "same CAMPS"?

Thank you for reaching out to the QuickBooks Community, KTFPC. Regarding adding your existing payroll subscription in QuickBooks Desktop. I’ve got the details you need below and I assure routing you to our direct line of support to get this solved.

This issue is caused by an expired QuickBooks or payroll subscription. I recommend reaching out to our Customer Support Team. They can look into the issue further and open an investigation ticket if other users are facing the same problem. I’ll assist you with this process, and we’ll collaborate to resolve the issue quickly.

To get help with your QuickBooks Desktop software, follow these steps:

1. Open QuickBooks.
2. Go to Help, then click QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us.
4. Provide a brief description of the issue, then click Continue.
5. Sign in to your Intuit account, select Continue, and Continue with my account.
6. Enter the single-use code that will be sent to your email, then click Continue.
7. Select to chat with us or Have us call you.

To ensure you can reach them promptly, check our operating hours here: Contact Support. It includes multiple ways to reach us.

Furthermore, I've added this article for your future reference, if you come across an error in the payroll setup: Fix Error Code 0000 XXXX In Payroll Setup.

Should you need any additional help or if you have further questions about updating your payroll subscription in QBDT. We're here to provide support and guide you through the process. Your success and satisfaction are our top priorities. Take care and stay safe!