Hello, Adalius.
Let’s check if the issue you’re experiencing has to do with the browser your using. There are times that the overloaded files saved on your browser’s cache and cause the program to misbehave. To check.
Try to run the same process you did on a private window. Here’s how to start:
- For Chrome, press Ctrl+Shift+N.
- For Internet Explorer or Firefox, press Ctrl+Shift+P.
- For Safari, hold down Command+Shift+N.
If it works fine on a private browser, we would recommend clearing your browser’s cache .Just be sure to close the browser after doing the troubleshooting steps for the changes to take effect.
You can also try switching to other supported browsers on your system to check how it works.
You're always welcome to visit us anytime you have questions or you need help with QuickBooks.